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Help with Purchase form and widgets problem

This topic has 3 replies, 3 voices, and was last updated 4 months ago ago by Rose Tyler

rosadepaz

Participant

January 6, 2024 at 00:34

Dear Support Team,

I hope this message finds you well. I am writing to seek assistance with customizing the purchase form on my website, which is built using your template.

Firstly, I have encountered an issue with the purchase form where the essential options for ‘Datenschutz’ (Privacy Policy) and ‘AGBs’ (Terms and Conditions) are not visible. These are critical for compliance with legal requirements, especially in Germany. I need to ensure that customers can explicitly agree to these terms by marking checkboxes before completing their purchase. Could you please guide me on how to add these buttons to the form?

Additionally, I would like to make the phone number field mandatory for customers during the checkout process. This is important for our order verification and customer service processes. Could you advise on how to modify the form to enforce this requirement?

Furthermore, I am experiencing difficulties with the widgets on the site. They seem to be quite unstable and frequently shift positions, making them challenging to use effectively. Could you provide insights or a solution to stabilize the widgets and improve their functionality?

Your timely assistance in resolving these issues would be greatly appreciated, as they are crucial for the smooth operation and legal compliance of our online platform.

Thank you for your attention to these matters. I look forward to your prompt response and guidance.

Best regards,
Rosa De Paz

#378819 Copied Theme version: 9.2 WooCommerce version: Last one

2 Answers

lee

Participant

January 6, 2024 at 01:59

Hi, I’m not 8theme support but regarding your first 2 questions:
Go to Theme Options > WooCommerce (Shop) > Checkout
You’ll see:
a) Phone Field – select Required
b) Privacy Policy & Terms and Conditions page – select your pages and type text it will show underneath
* Make sure you also select your terms and conditions page on
Wordpress Dashboard > WooCommerce > Settings > Advanced > in Page setup you’ll see it.

#378823 Copied

Rose Tyler

Support staff

January 7, 2024 at 11:37

Hello, Rosadepaz,

Thank you for contacting us and for using XStore.

Regarding your initial inquiry, it indeed pertains to the configuration settings of the WooCommerce plugin. For further assistance, we recommend that you contact their support team directly through the following link: https://wordpress.org/support/plugin/woocommerce/. Additionally, you may find their online documentation to be a valuable resource.

As for your second point, please enable the Classic Widgets Panel by navigating to Xstore > Theme Options > General. To edit widgets, you can proceed to Appearance > Widgets in your dashboard.

We trust this information is helpful to you.

Kind Regards,
8theme team

#378925 Copied
Tagged: purchase form troubleshooting, woocommerce purchase form, woocommerce templates, woocommerce widget problem, wordpress ecommerce solutions, wordpress template assistance, wordpress widgets help
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