Hello, Hanzla Nadeem,

Thank you for reaching out to us with your inquiry.

1/ Please be informed that our support team, available via the forum, is equipped to assist you with any questions or issues pertaining to the current settings of the theme. Should you require additional features or enhancements, we kindly ask that you submit a detailed request to our development team https://www.8theme.com/taskboard/ (and other customers will be able to vote there is particular features should be added to further theme updates).

If you wish a developers team can personally assist you via customization service.
To get started, please follow this link to send your request with requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and a detailed estimate for the customization work will be prepeared. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
Customize your website to suit your needs and make it stand out with expert dev team.

Thank you for your cooperation and understanding.

2/ We would like to inform you that to modify the content on the Cart page, you may utilize our proprietary Cart Builder tool. This feature is designed to provide a user-friendly interface for customizing your shopping cart experience – https://www.8theme.com/documentation/documentation/xstore-builders/xstore-cart-page-builder-with-elementor/

Should you require any assistance or have further inquiries, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

Hello, WebDev,

Thank you for reaching out to us with your query regarding the display of variable products in the product grid.

To ensure that both variable and simple products appear in your product grid, we would like to take a closer look at your current settings. It’s possible that there may be a filter or setting within the grid configuration that is causing only simple products to be displayed.

Could you please provide us with the URL of the page with products and temporary access to your website’s admin area? This will allow us to investigate the matter more thoroughly and make the necessary adjustments.

Alternatively, if you prefer to make the changes yourself, you may want to check the following:
1. Ensure that the variable products you wish to display have been published and are not set to ‘hidden’ in the catalog.
2. Verify that the “Variations As Simple Products (Beta)” option is disabled (navigate to the Theme Options, proceed to WooCommerce, then Shop, and finally to Products Design).
3. Check if there are any additional filters applied to the product grid or additional plugins that might exclude variable products.

Please let us know how you would like to proceed, and do not hesitate to provide any additional information that you think might be helpful in resolving this issue.

We look forward to your response and are committed to helping you showcase all of your products seamlessly.

Best Regards,
8Theme’s Team

Hello, Onkar,

We appreciate your prompt response.

Industrial-power-tools demo was created before the release the new builder, so the page you are looking for is available in the old builder only.

Your point is clear, and as was said, in this case, you will need to construct the layout of single product page from the ground up in the new builder, or you may import one of the pre-existing layouts https://prnt.sc/wkyNGSA9aKn7 > https://prnt.sc/GB1IK9pxW4VR and modify its settings to suit your specific requirements. There is no other option, unfortunately.

We hope for your understanding and we trust that the information provided will be of significant assistance to you.

Best Regards,
8Theme’s Team

Hello, Dinesh,

Please accept our apologies for the delayed response.

We would like to inform you that the XStore theme is indeed compatible with a multisite setup. There are no known issues or restrictions when activating and utilizing it within a multisite environment. For further guidance, you may find the WordPress documentation and video tutorials on multisite to be beneficial.

Additionally, we recommend watching the following video, which provides step-by-step instructions on how to install the theme and import demo content: https://youtu.be/i7STFGZapx8?feature=shared

Should you require any further assistance, please do not hesitate to reach out.

Kind Regards,
8theme team

Hello, GTP,

1/ Select an element and navigate to the ‘Advanced’ tab, then proceed to ‘XSTORE effects’. For your reference, an illustration is provided here: https://prnt.sc/zS2z1Jr18xC2

2/ You are most welcome!

3/ No, we don’t.

Best Regards,
8Theme’s Team

Hello, Mourad,

We suggest that you attempt to reinstall WordPress by following the instructions provided in the screenshot: https://prnt.sc/M1oz1PjwATON. Should the issue persist after reinstallation, we recommend reaching out to your hosting provider and seeking further assistance from WordPress support.

Upon review, we have not identified any issues stemming from our theme. Therefore, we believe the problem may lie elsewhere.

Should you require any additional support or have further inquiries, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, GTP,

Yes, this requires customization services.

Best Regards,
8Theme’s Team

Hello, Hanzla Nadeem,

Thank you for reaching out to us with your concern regarding the header visibility on your website when the filter off-canvas is opened.

Please find below the custom CSS code that should resolve the question:

.etheme-elementor-off-canvas--shown .site-header {
    opacity: 1;
    visibility: visible;
}

Best Regards,
8Theme’s Team

Dear, Imad Uddin,

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

Please check the screenshot in the Private Content also.

Kind Regards,
8theme team

Hello, Mourad,

We can see issues in Appearance > Customize. Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Also, contact your hosting provider and ask what can be done to help you.

Best Regards,
8Theme’s Team

Hello, Mathew,

We appreciate your prompt response.

We have reviewed the situation and can confirm that we are able to post on your behalf at the following URL: https://8theme.upvoty.com/b/xstore/product-search-using-brand-data/ using your account as shown here: https://prnt.sc/-ZSRYY6qgcKN (please note that this should be done using the Chrome browser in a non-incognito window).
It appears that your issue may be related to cookies and cache, or possibly certain extensions installed in your browser that could be affecting functionality.
From our end, we have verified that everything is functioning properly.

Regarding your Customisation Request, you should have received a response via email as indicated here: https://prnt.sc/MBEb3QFTZAFv. Upon further investigation, it seems that you may have sent multiple emails simultaneously. Please check for our response at the email address provided here: https://prnt.sc/E3rcXPqCkpsi. If you are unable to locate the email, kindly check your spam folder or contact us directly by email (Private Content area).

We appreciate your attention to this matter and look forward to resolving any outstanding issues.

Kind Regards,
8theme team

Hello, Ash,

Thank you for reaching out to us with your query regarding the off-canvas product filters in the XStore theme.

To assist you effectively, we kindly request that you provide us with the URL of your website along with temporary administrative access to your WordPress dashboard. This will enable us to review your settings and offer the necessary support.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Hanzla Nadeem,

We would like to inform you that in order to achieve the desired outcome, it is necessary to include the following code snippet:

.widget-title, .et_b-tabs .et-tab:not(.active) {
    border-color: #e1e1e1 !important;
}

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, Lummfort,

Thank you for reaching out to us with your query.

To ensure we can address your needs effectively, could you kindly elaborate on your request? If feasible, including an example would be greatly beneficial.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your request. We would be happy to assist you in adding a floating sidebar to your home page that features recently viewed products.

To proceed, kindly furnish us with the URL of the page in question, as well as temporary administrative access to your WordPress dashboard. This will enable us to review your current settings and make the appropriate adjustments.

Best Regards,
8Theme’s Team