Cannot activate XStore Core Plugin after installation

This topic has 4 replies, 2 voices, and was last updated 3 months, 3 weeks ago ago by Rose Tyler

  • Avatar: Michael K
    Michael K
    Participant
    January 9, 2024 at 14:57

    I just installed XStore on a new GoDaddy site and the theme installed fine, but when I try to activate the Core plugin I get the following error message.

    Error

    System status is all green.

    Any assistance would be appreciated in solving this.

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2024 at 15:24

    Hello, Michael K,

    Thank you for contacting us and for using XStore.

    Could you please confirm if you are using the Kirki plugin? If so, we kindly ask that you temporarily disable it, as it may interfere with the activation process.

    If the problem persists after disabling the Kirki plugin, we would be happy to take a closer look at the situation for you. To do this, we would require temporary access to your wp-admin.

    In order to grant us access to the wp-admin panel, we kindly request that you create a new user account with an administrator role through the Dashboard. Once created, please securely share the username and password with us through the Private Content section.

    Kind Regards,
    8theme team

    Avatar: Michael K
    Michael K
    Participant
    January 30, 2024 at 17:57

    Hi there. It seemed like everything was fixed after disabling the Kirki plugin, but for some reason after I updated the theme manually, unregistered it completely, I am getting an error saying I cannot install the core plugin again.

    The popup says failed and successfully installed. Please help!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2024 at 20:00

    Hello, Michael K,

    We would like to inform you that you have the option to manually install or update the Core plugin. To do so, please download the necessary archive from our downloads page at the following link: https://www.8theme.com/downloads/

    In order to provide you with further assistance, we require temporary access to your website. This will allow us to examine your specific situation and settings in more detail. Without access, we are only able to offer general recommendations.

    Kind Regards,
    8theme team

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