Hello, Pip,

Thank you for reaching out to us with your concern. We understand that you have encountered an issue with updating the background images on Elemento’s sliders. We apologize for any inconvenience this may have caused you.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling them.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

Best regards,
The 8Theme Team

Hello, Simonas,

Thank you for getting in touch with us.

Product categories template file – https://we.tl/t-ja5TBIydbh

We added this block https://prnt.sc/oA6yd0cxSfjw to your Shop page via Archive Builder.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, the Hangar RC,

We appreciate your prompt response.

We kindly request that you also provide us with FTP access.

Additionally, would it be possible for you to downgrade the PHP version to 8.0?

Best Regards,
8Theme’s Team

Hello, HUSSTLE,

Thank you for reaching out to us with your concern.

Could you please specify if you have noticed any changes to the appearance of the search results page following certain actions on your part? Additionally, does the page appear more satisfactory when the aforementioned third-party plugin is deactivated?

We would also kindly request that you provide the URL of the search results page as an example, along with temporary wp-admin access to assist us further in addressing your issue.

Best Regards,
8Theme’s Team

Hello, Adipure,

Thank you for reaching out to us with your concern.

For us to gain a clearer insight into the problem, we kindly ask that you record a video illustrating the concern in question.

Additionally, we would be grateful if you could furnish us with temporary wp-admin access credentials. This will allow us to thoroughly examine your configurations and assist you more effectively.

Moreover, we would like to request that you temporarily disable any Jetpack and cache-related plugins during our investigation.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, WebDev,

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

However, if you wish our developers team can personally assist you via our customization service.
To get started, please follow this link to send us your requirements – https://www.8theme.com/contact-us/
https://prnt.sc/HMCEfKd9tQL- , and we will prepare a detailed estimate for the customization work. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.

Customize your website to suit your needs and make it stand out with our expert dev team.

Best regards,
The 8Theme Team

Hello, Adipure,

Thank you for getting in touch with us.

Kindly furnish us with the URL of the specific page in question, along with temporary wp-admin access credentials, to enable us to review your configurations.

Furthermore, we request that you temporarily deactivate any Jetpack and cache-related plugins.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us for assistance. We understand your concerns regarding the slow loading times of your site and the unusually high bandwidth usage attributed to Googlebot activities.

From the details you’ve provided, it seems there are two primary issues at hand: the performance of the site and the excessive bandwidth consumption by Googlebot.

For the performance-related concerns, we recommend the following:
1. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
2. Optimize images and other static assets to reduce their size and improve load times.
3. Minimize the number of plugins in use and deactivate any that are not essential to your eShop’s functionality.
4. Update XStore and all associated plugins to their latest versions to benefit from any performance improvements.

Regarding the high bandwidth usage by Googlebot, this could be due to several factors, including:
1. Frequent crawling of your website by Googlebot, which might be caused by dynamic content updates or site structure changes.
2. A misconfiguration in your robots.txt file that is allowing Googlebot to access areas of your site that it shouldn’t, leading to unnecessary crawling and indexing.
3. An issue with the sitemap that might be causing Googlebot to crawl the site more often than required.

To address the Googlebot bandwidth issue, we suggest:
1. Reviewing your robots.txt file to ensure it is correctly configured to guide Googlebot’s crawling behavior.
2. Checking your sitemap for any errors or unnecessary URLs that could be prompting excessive crawling.
3. Using Google Search Console to adjust the crawl rate of Googlebot and monitor its activity on your site.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, WebDev,

We appreciate your prompt response.

As we can see your variable products are hidden here https://prnt.sc/U_kDmGBfjbLl We’ve edited your “VT Pro Cica Daily Soothing Mask” product – https://prnt.sc/5mFz2oK7i1L7 , so now it is visible of the Home page now – https://prnt.sc/cgNItIOx5O1f

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

We suggest you consider the Yoast SEO plugin as an option, we use this plugin on our demos.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

You can contact the support of the All In One SEO plugin.

If you wish our developers team can personally assist you via our customization service.
To get started, please follow this link to send us your requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and we will prepare a detailed estimate for the customization work. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
Customize your website to suit your needs and make it stand out with our expert dev team.

Kind Regards,
8theme team

Hello, Devprof,

Thank you for getting in touch with us.

In order to proceed with the troubleshooting process, we kindly request that you downgrade your PHP version to 8.1. Once this has been completed, we would greatly appreciate it if you could inform us of the outcome.

Best Regards,
8Theme’s Team

Hello, MAHDAR,

Fixed. We’ve changed the Infinite scroll to Default via Theme Options – https://prnt.sc/k1IszfccwbOq and changed conditions – https://prnt.sc/OCxPSDuw7QWH

The rationale behind this update is that when a customer transitions to using the builder for their shop, it is recommended that they switch entirely. It is advisable to initially construct a universal template for the Product Archives on the builder. Subsequently, if there is a need for more specific customizations, these can be considered and implemented based on tags, categories, etc.
However, it is not recommended to use the default shop template while creating only 2-3 separate pages through the builder.

Best Regards,
8Theme’s Team

Hello, GTP,

2a/ We kindly request that you direct your inquiry to our customization services team for a more specialized response.

2b/ https://www.w3schools.com/cssref/pr_background-color.php

3) + 7) + 8) You’re welcome!

9/ This requires customization work.

Kind Regards,
8theme team

Hello, GTP,

1/ We are pleased to present to you a new video – https://we.tl/t-I4LQY0QXQF . We kindly request that you save this video for future reference to avoid any repetition of inquiries.

2/ To assist us in addressing your queries more efficiently, we kindly ask that you provide the URL of the specific page along with a screenshot of the element in question.

3/ For any customization-related inquiries, please direct your questions to our customization team for specialized assistance.

Kind Regards,
8theme team

Hello, GTP,

You’re welcome!

1/ We are pleased to inform you that our single product builders are intuitively simple to use. To get started, simply open the design tool and browse through the available elements. You will find that everything is self-explanatory. Just select the desired element and add it to the content area of your page.
For further guidance about new single product builder, please refer to the following documentation: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

Kind Regards,
8theme team