Hello, @uzair89012,

Private Content

Best Regards,
The 8Theme Team

Hello, Darren Forde,

Thank you for reaching out to us with your query.

We would like to bring to your attention that if you have commenced utilizing builders, it is advisable to apply them across all product archives rather than limiting their use to a specific category. The recommended solution is to configure the display settings to show a template for all Product Archives, as illustrated in the following screenshot: https://prnt.sc/VuSGWJF3cngG.

Currently, you have templates designed for various categories. Therefore, it is necessary to create an additional template that will encompass all other Product Archives, including tags and the shop.

From a development perspective, I would like to clarify that since the system incorporates AJAX, the product blocks are replaced with those that have been found, which is understandable. However, if builders are used inconsistently—applied in some areas but not in others—this can lead to an issue where the blocks are unable to find their corresponding replacements, resulting in the hanging issue you are currently experiencing.

We trust that you will find this information useful and take the necessary steps to ensure a seamless and consistent user experience across your website.

If you need further assistance, please provide temporary wp-admin access, so we can check your settings and help you.

Best Regards,
The 8Theme Team

Hello, Shino,

Thank you for getting in touch with us.

.content-product .product-content-image img {
    border-radius: 10px !important;
}

Kind Regards,
8theme team

Hello, Melad,

You’re welcome!

We sincerely appreciate your understanding.

Wishing you a pleasant day ahead!

Best Regards,
8Theme’s Team

Hello, Daniel Nava,

Thank you for reaching out to us and bringing this issue to our attention. We do not have this problem on our test sites.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Try to set the PHP version to 8.0 and check if it solves the problem.

We kindly request that you provide us with temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

Best Regards,
8Theme’s Team

Hello, Khurram Virk,

Thank you for contacting us and for using XStore.

Regarding your inquiry, it appears to pertain to a third-party plugin. We kindly advise you to consult with the plugin’s authors for guidance on the optimal settings to enable and the best approach to achieve the desired results.

Best Regards,
8Theme’s Team

Hello,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Melad,

Private Content

Best Regards,
8Theme’s Team

Hello, Murad,

1/ Please check the single post page now.

2 Note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Best Regards,
8Theme’s Team

Hello, Melad,

We appreciate your prompt response.

We would like to clarify our understanding that your intention is to establish a website that will be operational in both Jordan and Germany. To elaborate, are you planning to conduct business activities within the territories of Jordan and Germany, involving multiple companies that are subject to the respective governments of these countries?

We look forward to your confirmation on this matter.

Best Regards,
8Theme’s Team

Hello, Murad,

We are currently experiencing difficulties connecting to the FTP server – https://prnt.sc/KRa4UYV-tIRa
To facilitate a resolution, we kindly ask if you could attempt to connect to the FTP server using FileZilla on your end.
Once you have successfully established a connection, we would greatly appreciate it if you could verify and provide us with the correct credentials to ensure seamless access on our part.

Thank you for your cooperation and assistance in this matter.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us. We are sorry to hear that you are experiencing difficulties with the installation process. We understand how frustrating it can be when things don’t go as planned, and we are here to help ensure that your issue is resolved smoothly.

To facilitate a prompt and accurate resolution, we kindly request that you grant us temporary access to your website’s wp-admin. This will enable us to review your settings and offer the appropriate assistance to address the issue at hand.

Thank you for your cooperation and we look forward to hearing from you soon.

Warm regards,
The 8Theme Team

Hello, Zenoshk,

1. If you observe certain behaviors on the demo, these are predefined behaviors that you could have also seen before purchasing the theme.
2. We have modified the settings on the demo at https://xstore.8theme.com/elementor/demos/niche-market as previously described to you, and everything is functioning correctly. There is no issue; different outcomes can result from different settings, as shown here – https://prnt.sc/gMQqFlN3OpXS.
(Currently, the cache and CDN are activated on the demo, which I am unable to deactivate, so you may still be seeing old results.)
3. There is no need for additional payment from you; we are simply trying to assist and explain how everything works. We have checked the operation of your site with the third-party plugin disabled, as mentioned, it is the cause of the issue. Without it, you can achieve the results shown in the screenshot – https://prnt.sc/gMQqFlN3OpXS. The choice of plugins to use is yours; we have merely shared the findings of our investigation conducted at your request.

Best Regards,
8Theme’s Team

Hello, Lani,

Thank you for getting in touch with us.

If you want to change the text only, the next workaround can be used: Install the Loco Translate plugin > create English translation for WooCommerce plugin > change text; create English translation for XStore Core plugin > change text and disable the Loco plugin.

Best Regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

Upon reviewing the provided screenshot (https://prnt.sc/C0oANUGywiHt), we would like to clarify that the displayed elements are indeed product categories within the product meta block, rather than breadcrumbs. Please be advised that the arrangement of these categories is determined by the WooCommerce plugin, and is not influenced by our theme’s configuration.

Should you wish to modify the current sequence of the product categories, we kindly suggest that you consult with the WooCommerce support team for guidance. They possess the expertise to assist you with such customizations. You can reach out to them via the following link: https://wordpress.org/support/plugin/woocommerce.

We trust this information is helpful to you. Should you have any further inquiries or require additional support, please do not hesitate to contact us.

Warm regards,
The 8Theme Team