There was a critical error on your website.

This topic has 3 replies, 3 voices, and was last updated 1 months ago ago by Andrew Mitchell

  • Avatar: Crispy123
    Crispy123
    Participant
    March 2, 2024 at 19:27

    Dear Sir or Madam,

    I have noticed that occasionally the following error message appears on my website

    “There was a critical error on your website.” However, after refreshing the page, it functions normally. This error occurs almost every time during the initial visit to the website.

    Could you please check what’s causing this, as it’s having a significant impact on my website.

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    2 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2024 at 08:36

    Hello, Crispy123,

    We hope this message finds you well. We are sorry to hear that you are experiencing intermittent critical errors on your website. We understand how important it is for your site to operate smoothly and consistently.

    https://prnt.sc/oxE-dhwWDJKL – you need to contact your hosting provider to fix this memory error.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 14, 2024 at 17:22

    Dear Crispy123,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

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The issue related to '‘There was a critical error on your website.’' has been successfully resolved, and the topic is now closed for further responses

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