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Problem with Archive Products Widget in XStore Builder Product Archive Template

This topic has 6 replies, 3 voices, and was last updated 2 months ago ago by Andrew Mitchell

Darren Forde

Participant

March 4, 2024 at 13:23

1. Hi, can you tell me how to customise the query for the ‘Archive Products’ widget in Elementor? I am trying to customise a Product Archive Page and I cannot get the ‘Archive Product’ Elementor Widget element to look as I want.

I have tried creating a new one and also imported a XStore template to edit. In both cases, when editing the settings, I see the text in blue box “Note: The Current Query is available when creating a Product Archive template. It will not work on non-product archive pages like Home, About Us, Contact us etc.”

There is no way to change the query. I am not sure if this is the intended functionality or not. You can see on the screenshots attached (and video in Private area) for the edit screen. I have a continuous loading symbol and a category is showing rather than products in edit view and on the live page I still have the continuous loading element and the products grid is messed up. I cannot get it to look as it does in any of the demos or pre-built templates.

I have some product archive pages that use the Theme Settings default product archive and the grid on those looks ok but it is messed up on the custom product archive pages. See attached screenshots of how it looks for me in Elementor editing and also on the live page. I also attach a screenshot of a product archive page (Tools) that does not use the XStore Builder but rather the theme settings, and you can see the grid is much neater.

Thank you

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#385561 Copied Theme version: 9.2.6

5 Answers

Rose Tyler

Support staff

March 4, 2024 at 15:59

Hello, Darren Forde,

Thank you for reaching out to us with your query.

We would like to bring to your attention that if you have commenced utilizing builders, it is advisable to apply them across all product archives rather than limiting their use to a specific category. The recommended solution is to configure the display settings to show a template for all Product Archives, as illustrated in the following screenshot: https://prnt.sc/VuSGWJF3cngG.

Currently, you have templates designed for various categories. Therefore, it is necessary to create an additional template that will encompass all other Product Archives, including tags and the shop.

From a development perspective, I would like to clarify that since the system incorporates AJAX, the product blocks are replaced with those that have been found, which is understandable. However, if builders are used inconsistently—applied in some areas but not in others—this can lead to an issue where the blocks are unable to find their corresponding replacements, resulting in the hanging issue you are currently experiencing.

We trust that you will find this information useful and take the necessary steps to ensure a seamless and consistent user experience across your website.

If you need further assistance, please provide temporary wp-admin access, so we can check your settings and help you.

Best Regards,
The 8Theme Team

#385585 Copied

Darren Forde

Participant

March 4, 2024 at 17:53

Hi Rose, thanks for your message and the quick responses.

So if I understand you correctly I am ok to create a builder template for some categories as long as I also create a new default template for the other Product Archive Pages such as tags etc.?

Is the configuration in the attached screenshot correct in that case?

Will that resolve the hanging issue?

In my case, where I want customised category pages that only show sub categories and no products, is this the best way to achieve that or would I be better to create regular pages in place of product archive builder templates for categories and sub-categories?

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Rose Tyler

Support staff

March 5, 2024 at 08:37

Hello, Darren Forde,

Once you set the condition “All product archives” for a template the problem should be solved.
Another solution can be: Theme Options > WooComemrce > Shop > Shop page layout > Pagination type > set “Default” and check the Archive Product Widget after that.

Upon resolution of the issue, you will have the flexibility to experiment with various builders and configurations.

We appreciate your attention to this matter and are here to assist should you require further guidance.

Best Regards,
The 8Theme Team

#385636 Copied

Darren Forde

Participant

March 5, 2024 at 15:49

This has solved things for me. Thanks

#385739 Copied

Andrew Mitchell

Support staff

March 5, 2024 at 15:49

Dear Darren Forde,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

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Tagged: archive products widget, best selling themes, product archive template, template troubleshooting, woocommerce solutions, woocommerce themes, xstore builder
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Problem with Archive Products Widget in XStore Builder Product Archive Template

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