Hello, Azeddine,

Thank you for contacting us and for using XStore.

To enable us to investigate your query thoroughly, we kindly request that you provide us with the URL of the page in question along with temporary wp-admin access credentials. This information will allow us to delve deeper into the settings and assist you more effectively.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello, Smalameri,

Thank you for reaching out to us with your query.

We’ve added translation via Loco Translate > Plugins > XStore Core.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Ziga32,

Thank you for reaching out to us with your concern.

We kindly request that you utilize “selector” within your code, rather than “id”. For instance, please refer to the following example: https://prnt.sc/rR3_N0fojddt. By doing so, the code will be applied exclusively to the element for which it has been added.

Best Regards,
8Theme’s Team

Hello, Mutta,

Thank you for reaching out to us with your concern regarding the translation process on your website.

We’ve uploaded translation files for the theme and Core plugin on your site.
Now you can continue translation directly on your site. Please go to Loco Translate > Themes > XStore > edit translation and Loco Translate > Plugins > XStore Core plugin.
Please note that you need to translate only the necessary strings, visible on the frontend, you do not need to translate manually to 100%. But if you do this, share the transition with us, so we can update it for other customers.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Jaswinders,

Thank you for your swift response to our previous communication. Upon review, we have successfully installed the child theme archive on our test sites without any issues.

To further investigate the problem you are experiencing on your site, we kindly request that you provide us with FTP access credentials. This will enable us to conduct a thorough examination and address the issue effectively.

Additionally, please ensure that the parent theme is activated using the purchase code, as indicated in the following screenshot: https://prnt.sc/LBa4vKwudhKb

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Your cooperation in this matter is greatly appreciated. Should you have any questions or require further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello, Jaswinders,

Thank you for reaching out to us with your concern. We apologize for any inconvenience you have experienced with the child theme installation process.

Please try to download the child theme archive from this page – https://www.8theme.com/downloads/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Marco A Jimenez,

Thank you for reaching out to us with your inquiry.

1/ To assist you further, may we kindly request that you provide us with the URL of the login page as well as the corresponding credentials? This will enable us to review your settings in detail. Although the kids demo utilizes the Slider Revolution plugin, we are eager to explore whether we can facilitate the responsiveness of your slider on your website without the need to activate an additional plugin.

2/ Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

3/ Please be informed that XStore is indeed compatible with the Dokan plugin, and the plugin’s settings should function correctly with our theme. However, as we are not the creators of the Dokan plugin, should you require assistance with the plugin’s functionality, we recommend reaching out to the plugin’s support team for specialized help.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, JamesG,

We appreciate your prompt response.

1/ You need to update the theme https://prnt.sc/dAMDsAq6U1of https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Please clear cache and check FAQ now – https://prnt.sc/kIzkfRynCpyQ

2/ https://prnt.sc/-FTYgVPHPz_M

Best Regards,
8Theme’s Team

Hello, JamesG,

Thank you for reaching out to us with your concerns.

We regret to inform you that we are currently unable to access your website https://prnt.sc/Gwat-EUzlXCa. In order to provide you with the necessary assistance, we kindly request that you provide us with the ability to log in so that we may review your settings.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

Please download the file from here – https://we.tl/t-KgnAlXIe1z

Kind Regards,
8theme team

Hello, Niddy,

Thank you for reaching out to us with your concern.

This code is automatically inserted into your HTML document when the active checkbox for Facebook sharing is selected in Theme Options -> [https://prnt.sc/bWUtA9bv_aLN]. However, we have currently unchecked this option on your web-site, so you will not find the ‘‘ code in your document as shown here -> [https://prnt.sc/PnUTE7nBLUPu].

Kind Regards,
8theme team

Hello, Natasa,

Thank you for contacting us and for using XStore.

Please go to Pages > click on title of Front page > Yoast SEO > Advance > Canonical URL
https://yoast.com/help/canonical-urls-in-yoast-seo/

Kind Regards,
8theme team

Hello, Ziga32,

Thank you for reaching out to us with your concern regarding the mobile menu behavior on your website.

To address the issue, we kindly ask you to navigate to the following location within your website’s dashboard: Theme Options > WooCommerce > Shop Elements > Categories > Advanced Mode. Please ensure that the Advanced Mode is set to ‘Off’. After making this adjustment, we recommend that you clear your website’s cache and then verify if the issue has been resolved.

Should the problem persist, we would request that you provide us with temporary administrative access to your WordPress dashboard (wp-admin) and FTP credentials. This will enable us to conduct a thorough investigation and explore potential solutions.

We are committed to ensuring a swift resolution to your concern and thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, EmporioWeb,

Thank you for reaching out to us with your concern regarding the Variation Gallery on your website.

Please update the theme and plugins, clear the cache, and check how it works then. Let us know the result.
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
8Theme’s Team

Hello, Inesita,

Thank you for reaching out to us with your concern. We understand the importance of a seamless password reset process for your users and we apologize for any inconvenience this issue may have caused.

We kindly request that you conduct a test to evaluate functionality when the default WooCommerce theme, Storefront, is activated on your website.
This can be done by navigating to Appearance > Themes within your site’s dashboard.

The behavior you are experiencing may not be related to our theme. In this case, we recommend reaching out to WooCommerce support for further assistance in this matter – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team