We have noticed that you are currently editing the page https://prnt.sc/e3rsE4Fl1SYU As a result, we are unable to verify the settings at this moment. We kindly request that you refrain from using the frontend editor, as depicted in your initial screenshot, and instead utilize the backend editor. The necessary link for the backend editor has been provided in the Private Content section for your convenience.
Let us know once you close the page editor, so we can open it and check settings.
Thank you for your cooperation and understanding.
Kind Regards,
8theme team
Please contact administrator for this information.
Rose Tyler
Support staff
March 5, 2024 at 13:51
Hello, Natasa,
We appreciate your prompt response.
Please check screenshots in the private Content area.
Please contact administrator for this information.
Rose Tyler
Support staff
March 5, 2024 at 13:13
Hello, EmporioWeb,
We appreciate your prompt response.
We kindly request that you proceed with downgrading the PHP version on our server to version 8.0. Should this action fail to resolve the issue at hand, we would appreciate it if you could grant us FTP access. This will enable us to conduct a more thorough investigation into the matter.
For your reference, we have not encountered this particular problem on our test site.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
We look forward to your cooperation in this matter.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
March 5, 2024 at 13:00
Hello, Azeddine,
Thank you for contacting us and for using XStore.
To enable us to investigate your query thoroughly, we kindly request that you provide us with the URL of the page in question along with temporary wp-admin access credentials. This information will allow us to delve deeper into the settings and assist you more effectively.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
Thank you for your cooperation.
Kind Regards,
8theme team
Rose Tyler
Support staff
March 5, 2024 at 12:55
Hello, Natasa,
We appreciate you contacting us regarding your request. To assist you more effectively, we kindly ask that you provide us with some screenshots. This will help us gain a clearer understanding of the matter at hand.
Additionally, we require temporary wp-admin access to review your settings thoroughly. Please ensure that the credentials you provide are secure and that the access is temporary for security purposes.
Thank you for your cooperation and understanding. We look forward to resolving your request promptly.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
March 5, 2024 at 12:48
Hello, Smalameri,
Thank you for reaching out to us with your query.
We’ve added translation via Loco Translate > Plugins > XStore Core.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
March 5, 2024 at 12:40
Hello, Saimon,
Thank you for reaching out to us.
Kindly proceed to the following location: Elementor > Settings > Integrations > WooCommerce. Once there, please select the option to disable the Mini Cart Template.
Kind Regards,
8theme team
Rose Tyler
Support staff
March 5, 2024 at 12:39
Hello, Ziga32,
Thank you for reaching out to us with your concern.
We kindly request that you utilize “selector” within your code, rather than “id”. For instance, please refer to the following example: https://prnt.sc/rR3_N0fojddt. By doing so, the code will be applied exclusively to the element for which it has been added.
Thank you for reaching out to us with your concern regarding the translation process on your website.
We’ve uploaded translation files for the theme and Core plugin on your site.
Now you can continue translation directly on your site. Please go to Loco Translate > Themes > XStore > edit translation and Loco Translate > Plugins > XStore Core plugin.
Please note that you need to translate only the necessary strings, visible on the frontend, you do not need to translate manually to 100%. But if you do this, share the transition with us, so we can update it for other customers.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Thank you for your cooperation and we look forward to hearing from you soon.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
March 5, 2024 at 10:31
Hello, Jaswinders,
Thank you for your swift response to our previous communication. Upon review, we have successfully installed the child theme archive on our test sites without any issues.
To further investigate the problem you are experiencing on your site, we kindly request that you provide us with FTP access credentials. This will enable us to conduct a thorough examination and address the issue effectively.
Additionally, please ensure that the parent theme is activated using the purchase code, as indicated in the following screenshot: https://prnt.sc/LBa4vKwudhKb
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Your cooperation in this matter is greatly appreciated. Should you have any questions or require further assistance, please do not hesitate to contact us.
Kind Regards,
8theme team
Rose Tyler
Support staff
March 5, 2024 at 09:52
Hello, Martin,
Thank you for contacting us and for using XStore.
We kindly request that you attempt to activate the “Slider Auto Height” feature, which can be found within the Theme Options. Following this adjustment, please ensure to clear your cache and then verify the functionality of the gallery.
Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
March 5, 2024 at 09:45
Hello, Jaswinders,
Thank you for reaching out to us with your concern. We apologize for any inconvenience you have experienced with the child theme installation process.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Rose Tyler
Support staff
March 5, 2024 at 09:42
Hello, Patrickjanko,
Thank you for reaching out to us with your query regarding the main search bar functionality on your website.
Please be advised that after selecting a category, it is necessary to input text into the search field to ensure that the search is conducted within the chosen category, please compare https://prnt.sc/A__qodPjCMbn and https://prnt.sc/ISA7MiHONaIw
To disable Categories, please go to Theme Options > Header Builder > Search > Search By Category > Off.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
March 5, 2024 at 09:38
Hello, Marco A Jimenez,
Thank you for reaching out to us with your inquiry.
1/ To assist you further, may we kindly request that you provide us with the URL of the login page as well as the corresponding credentials? This will enable us to review your settings in detail. Although the kids demo utilizes the Slider Revolution plugin, we are eager to explore whether we can facilitate the responsiveness of your slider on your website without the need to activate an additional plugin.
3/ Please be informed that XStore is indeed compatible with the Dokan plugin, and the plugin’s settings should function correctly with our theme. However, as we are not the creators of the Dokan plugin, should you require assistance with the plugin’s functionality, we recommend reaching out to the plugin’s support team for specialized help.
Once you set the condition “All product archives” for a template the problem should be solved.
Another solution can be: Theme Options > WooComemrce > Shop > Shop page layout > Pagination type > set “Default” and check the Archive Product Widget after that.
Upon resolution of the issue, you will have the flexibility to experiment with various builders and configurations.
We appreciate your attention to this matter and are here to assist should you require further guidance.
Best Regards,
The 8Theme Team
Rose Tyler
Support staff
March 5, 2024 at 08:32
Hello, JamesG,
Thank you for reaching out to us with your concerns.
We regret to inform you that we are currently unable to access your website https://prnt.sc/Gwat-EUzlXCa. In order to provide you with the necessary assistance, we kindly request that you provide us with the ability to log in so that we may review your settings.
Thank you for your cooperation and we look forward to hearing from you soon.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
March 5, 2024 at 08:26
Hello,
Thank you for reaching out to us. We understand that you are looking to download the Size_Guide.psd file.
Thank you for reaching out to us with your concern.
This code is automatically inserted into your HTML document when the active checkbox for Facebook sharing is selected in Theme Options -> [https://prnt.sc/bWUtA9bv_aLN]. However, we have currently unchecked this option on your web-site, so you will not find the ‘‘ code in your document as shown here -> [https://prnt.sc/PnUTE7nBLUPu].
Thank you for reaching out to us with your concern.
Upon reviewing your website, we have observed the following: https://prnt.sc/aXXLhx3TcAuV. Could you please confirm if the issue has been resolved?
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
March 4, 2024 at 16:35
Hello, Ziga32,
Thank you for reaching out to us with your concern regarding the mobile menu behavior on your website.
To address the issue, we kindly ask you to navigate to the following location within your website’s dashboard: Theme Options > WooCommerce > Shop Elements > Categories > Advanced Mode. Please ensure that the Advanced Mode is set to ‘Off’. After making this adjustment, we recommend that you clear your website’s cache and then verify if the issue has been resolved.
Should the problem persist, we would request that you provide us with temporary administrative access to your WordPress dashboard (wp-admin) and FTP credentials. This will enable us to conduct a thorough investigation and explore potential solutions.
We are committed to ensuring a swift resolution to your concern and thank you for your cooperation.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
March 4, 2024 at 16:29
Hello, Divorah,
Thank you for reaching out to us with your concerns.
