Hello, Menichetti,

Thank you for reaching out to us with your query regarding the additional information box on your WooCommerce checkout page.

We kindly suggest that you reach out directly to the WooCommerce plugin support team for assistance with this matter. You can connect with them via the following link: https://wordpress.org/support/plugin/woocommerce/

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Murad,

If you want to delete all code, you can do this, in this case the next new code can be used:

<?php
add_action( 'wp_enqueue_scripts', 'theme_enqueue_styles', 1001 );
function theme_enqueue_styles() {
	etheme_child_styles();
}

function etheme_byline($atts = array() ) {
		
		$atts = shortcode_atts( array(
			'author' => 0,
			'time' => 0,
			'slide_view' => 0,
			'ID' => null,
			'views_counter' => true,
            'in_slider' => false,
            'single' => false
		), $atts );
		
		$blog_layout 		   = etheme_get_option( 'blog_layout', 'default' );
		if ( $atts['in_slider'] ) {
			$atts['views_counter'] = false;
        }
		
		?>
		<div class="meta-post">
			<?php do_action('etheme_before_post_meta_content', $atts['single']); ?>
			<?php if( ! in_array( $blog_layout , array( 'timeline', 'timeline2', 'grid2' ) ) || $atts['single'] ): ?>
				<time class="entry-date published updated" datetime="<?php echo get_the_time('F j, Y', $atts['ID']); ?>">
					<?php echo get_the_time(get_option('date_format'), $atts['ID']); ?></time>
				
				<?php if ( $atts['time'] ):
					esc_html_e( 'at', 'xstore' );
					echo get_the_time( get_option( 'time_format' ), $atts['ID']);
				endif;
				
				if ( $atts['author'] ):
					esc_html_e( 'by', 'xstore' );
					the_author_posts_link();
				endif;
			
			elseif( $atts['slide_view'] == 'timeline2' ) :
				esc_html_e( 'Posted by', 'xstore' );
				the_author_posts_link();
			endif;
			
			if ( $atts['views_counter'] && etheme_get_option( 'views_counter', 1 ) ): ?>
				<span class="meta-divider">/</span>
				<?php etheme_get_views( $atts['ID'], true );
			endif;
			
			if(comments_open($atts['ID']) && ! post_password_required($atts['ID']) ) :
                if ( !$atts['in_slider']) { ?>
				    <span class="meta-divider">/</span>
                <?php }
                if ($atts['ID'] ):
					
					$comments_number = get_comments_number( $atts['ID'] );
					
					if ($comments_number === 0) {
						$comments_number = '<span>0</span>';
					} elseif($comments_number === 1){
						$comments_number = '<span>1</span>';
					} else{
						$comments_number = '<span>' . $comments_number . '</span>';
					}
					
					printf(
						'<a href="%s" class="post-comments-count">%s</a>',
						get_the_permalink($atts['ID']),
						$comments_number
					
					);
				
				else:
					comments_popup_link('<span>0</span>','<span>1</span>','<span>%</span>','post-comments-count');
				endif;
			endif; ?>
			<?php do_action('etheme_after_post_meta_content', $atts['single']); ?>
		</div>
		<?php
	}

or provide us with FTP access, it will be the fastest way. Your hosting provider can create the FTP access we require.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Mateusz,

We appreciate your prompt response.

1/ The next custom CSS code can be used:

.price ins .amount {
    color: rgb(15, 164, 93);
}

2/ For your reference, please consult the following guide: https://woo.com/document/related-products-up-sells-and-cross-sells/. Do not add Cross-Sells or remove them from product settings.

Best Regards,
8Theme’s Team

Hello, Murad,

We appreciate your prompt response.

1/ We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

You copied all content of post-functions.php to the child theme > functions.php, but this is incorrect, unfortunately.
Please replace the code you added, with the next:

function etheme_byline($atts = array() ) {
		
		$atts = shortcode_atts( array(
			'author' => 0,
			'time' => 0,
			'slide_view' => 0,
			'ID' => null,
			'views_counter' => true,
            'in_slider' => false,
            'single' => false
		), $atts );
		
		$blog_layout 		   = etheme_get_option( 'blog_layout', 'default' );
		if ( $atts['in_slider'] ) {
			$atts['views_counter'] = false;
        }
		
		?>
		<div class="meta-post">
			<?php do_action('etheme_before_post_meta_content', $atts['single']); ?>
			<?php if( ! in_array( $blog_layout , array( 'timeline', 'timeline2', 'grid2' ) ) || $atts['single'] ): ?>
				<time class="entry-date published updated" datetime="<?php echo get_the_time('F j, Y', $atts['ID']); ?>">
					<?php echo get_the_time(get_option('date_format'), $atts['ID']); ?></time>
				
				<?php if ( $atts['time'] ):
					esc_html_e( 'at', 'xstore' );
					echo get_the_time( get_option( 'time_format' ), $atts['ID']);
				endif;
				
				if ( $atts['author'] ):
					esc_html_e( 'by', 'xstore' );
					the_author_posts_link();
				endif;
			
			elseif( $atts['slide_view'] == 'timeline2' ) :
				esc_html_e( 'Posted by', 'xstore' );
				the_author_posts_link();
			endif;
			
			if ( $atts['views_counter'] && etheme_get_option( 'views_counter', 1 ) ): ?>
				<span class="meta-divider">/</span>
				<?php etheme_get_views( $atts['ID'], true );
			endif;
			
			if(comments_open($atts['ID']) && ! post_password_required($atts['ID']) ) :
                if ( !$atts['in_slider']) { ?>
				    <span class="meta-divider">/</span>
                <?php }
                if ($atts['ID'] ):
					
					$comments_number = get_comments_number( $atts['ID'] );
					
					if ($comments_number === 0) {
						$comments_number = '<span>0</span>';
					} elseif($comments_number === 1){
						$comments_number = '<span>1</span>';
					} else{
						$comments_number = '<span>' . $comments_number . '</span>';
					}
					
					printf(
						'<a href="%s" class="post-comments-count">%s</a>',
						get_the_permalink($atts['ID']),
						$comments_number
					
					);
				
				else:
					comments_popup_link('<span>0</span>','<span>1</span>','<span>%</span>','post-comments-count');
				endif;
			endif; ?>
			<?php do_action('etheme_after_post_meta_content', $atts['single']); ?>
		</div>
		<?php
	}

2. We appreciate the video you have provided. Please note that the functionality in question is inherent to WordPress and not our theme. Consequently, we are unable to make changes on our end.
Should you require further assistance, we recommend reaching out to WordPress support.
However, you may find the following article useful: https://www.wpbeginner.com/beginners-guide/rename-the-uncategorized-category/#:~:text=Your%20WordPress%20posts%20must%20be,Categories%20and%20delete%20a%20category.

Best Regards,
8Theme’s Team

Hello, Patrickjanko,

We appreciate your prompt response.

The quform plugin can be deleted, it is not obligatory.

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

Best Regards,
8Theme’s Team

Hello, Patrickjanko,

1/ We kindly request that you conduct a test to evaluate functionality when the default WooCommerce theme, Storefront, is activated on your website.
This can be done by navigating to Appearance > Themes within your site’s dashboard.

The behavior you are experiencing may not be related to our theme. In this case, we recommend reaching out to WooCommerce support for further assistance in this matter – https://wordpress.org/support/plugin/woocommerce/

2/The Kirki Customizer Framework plugin is currently activated on your website and it may conflict with our XStore Core plugin. To ensure seamless functionality and performance, we kindly recommend that you disable the Kirki plugin.
Please be informed that the XStore Core plugin already encompasses the Kirki framework within its own codebase. To avoid any potential issues, it is advisable to deactivate the Kirki plugin while utilizing XStore.

Best Regards,
8Theme’s Team

Hello, TheOne,

We would like to assure you that the action in question will not compromise the integrity of your website.

Best Regards,
8Theme’s Team

Hello, Allen,

It appears that there may have been a conflation of several topics into one. We previously requested access information here – https://www.8theme.com/topic/new-slide-page-download-template-not-working/#post-385234

Best Regards,
8Theme’s Team

Hello, TheOne,

Thank you for reaching out to us.

To assist you further, we kindly request that you provide us with the URL of the site experiencing the issue, along with temporary wp-admin access credentials. This will enable us to investigate the matter more thoroughly. Please be assured that we have not encountered any issues with the import of slides on our test sites.

We look forward to your prompt response.

Best Regards,
8Theme’s Team

Hello, Sunanda,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved wp-admin access into the Private Content area.

We’ve disabled the Catalog Mode option in Theme Options > WooCommerce > Shop > Catalog mode, so the Add to cart button is visible now.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Smalameri,

Thank you for getting in touch with us.

We kindly request that you conduct a test to evaluate functionality when the default WooCommerce theme, Storefront, is activated on your website.
This can be done by navigating to Appearance > Themes within your site’s dashboard.

The behavior you are experiencing may not be related to our theme. In this case, we recommend reaching out to WooCommerce support for further assistance in this matter – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, Sunanda,

Thank you for contacting us and for using XStore.

Please provide URL of the product and temporary wp-admin access, so we can check your settings.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Best Regards,
8Theme’s Team

Hello, Nassan,

We hope this message finds you well.

We have received your inquiry regarding the issue you are experiencing with your theme when making modifications using Elementor. We understand that the changes you are saving are not being reflected accurately on your website, and we recognize the inconvenience this may cause.

As an initial troubleshooting step, we kindly request that you clear your browser’s cache and then observe if the changes are properly displayed on your site. Your cooperation in this regard is greatly appreciated.

Should the issue persist, please do not hesitate to inform us, and we will provide further assistance.

Best Regards,
8Theme’s Team

Hello, Lani,

We appreciate your prompt response.

1/ Please read the next articles – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ https://docs.woocommerce.com/document/fixing-blurry-product-images/
The size of products comes not from our theme, but from WooCommerce settings in Appearance > Customizer > WooCommerce > Product Images. Currently, your images are cropped to the custom aspect ratio you selected – https://prnt.sc/xZ28cAs7e5dM
Please note that once you change these settings you need to regenerate thumbnails using the appropriate plugin.

It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery and for products. In other cases, images may have different heights on the frontend.

Further assistance you can get from WooCommerce support team – https://wordpress.org/support/plugin/woocommerce/

2/ Please provide screenshots of elements which font size and color do you want to change. Describe the desired result in more detail.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Mateusz,

We would like to inform you that the issue at hand is not related to the theme itself; therefore, the theme’s author is unable to resolve this matter. As previously advised, we kindly suggest that you reach out to WooCommerce support for further assistance.
We hope for your understanding and cooperation.

Best Regards,
8Theme’s Team