Not able to install plugin on a fresh woo-commerce installation

This topic has 2 replies, 2 voices, and was last updated 3 months, 2 weeks ago ago by Rose Tyler

  • Avatar: Red8
    Red8
    Participant
    March 1, 2024 at 14:06

    Not able to install plugin on a fresh woo-commerce installation. attached the screen short. please can you provide solution ?

    Please, contact administrator
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    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2024 at 16:38

    Hello,

    Thank you for contacting us and for using XStore.

    Regrettably, we are currently unable to review your site due to existing restrictions (https://prnt.sc/2vi-jmOobcZ). To assist you effectively, we kindly request that you temporarily disable any access restrictions and provide us with temporary wp-admin credentials. This will enable us to examine your settings and address the issue promptly.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Thank you for your cooperation.

    Warm regards,
    The 8Theme Team

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