Hello, Red8,

Thank you for reaching out to us with your concerns regarding the quality discounts feature of the sales booster.

503 Service Unavailable – this server error response code indicates that the server is not ready to handle the request. Common causes are a server that is down for maintenance or that is overloaded. Please contact your hosting provider and ask for assistance from their side.

If further assistance is needed from our side, please provide temporary wp-admin and FTP access, so we can take a closer look at the problem.

Kind Regards,
8theme team

Hello, Kolaps,

Thank you for reaching out to us.

We’ve recorded a video from a mobile on your site’s Cart page. Please check the private Content area.

Best Regards,
8Theme’s Team

Hello, Gregory,

We appreciate your prompt response.

1/ Could you please provide FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

2/ Fixed.

Best Regards,
8Theme’s Team

Hello, Ankit Khandelwal,

1/ There is no option to change header background on hover, but you can try to use custom CSS code, for example:

.header-main:hover, .header-bottom:hover {
    background-color: white;
    color: black;
}
.header-main-menu.et_element-top-level .menu > li > a, .header-bottom .et_column {
 transition: none;
}

2/ https://prnt.sc/xNNgJSsVeali

Best Regards,
The 8Theme Team

Hello, Bistypl,

Thank you for reaching out to us with your concern regarding the color selection menu on your product variations. We understand how important it is for your customers to see the correct product preview when they make their selections.

Please be advised that until all parameters of a variable product are selected, the following image will be displayed as the main one: https://prnt.sc/EHvNwaVBB1IU > https://prnt.sc/GZliJTGLuzTR

You can edit the product and select default values here – https://prnt.sc/08qjJTQYduJk , for example https://prnt.sc/A0ynDJMTzOyX , then the main image will be replaced by an image uploaded for selected variations.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Fareed Fares,

Thank you for reaching out to us with your query.

Please watch this video about variation swatches – https://youtu.be/LgzC4iK-j6A?feature=shared

Currently, we do not have a custom field option available. For further guidance, we suggest reaching out to the WooCommerce support team who can provide you with expert advice https://wordpress.org/support/plugin/woocommerce/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query.

There is no such feature in our theme.

We would like to invite you to submit a request to our team through the following page: https://www.8theme.com/taskboard/ If the request receives enough votes from other customers, our development team will consider adding it to one of the upcoming updates.

Best Regards,
8Theme’s Team

Hello, Akassh Sharrma,

We hope this message finds you well. We would like to inform you that the matter you have inquired about falls outside the scope of our theme’s support. Therefore, we are unable to provide guidance on this issue. However, you may find helpful instructions and video tutorials available online, including on YouTube, which could assist you further.

Best Regards,
8Theme’s Team

Hello,

We would like to inform you that the same screenshot has been uploaded using an alternative service, which can be accessed at the following link: https://gyazo.com/0c14f0cc5645afc72031ef89fd54e4d2 We hope that it is now visible to you and to other users who may be following this support forum thread.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Muhamed,

We appreciate you taking the time to contact us.

We kindly request that you conduct a test when the default WooCommerce theme, (Storefront), is activated on your website. This can be done by navigating to Appearance > Themes within your site’s dashboard.

Should the issue persist regardless of the theme activated, we advise you to seek assistance from the WooCommerce plugin support team for further investigation.

Best Regards,
8Theme’s Team

Hello, Shared Digital Dandy,

Thank you for getting in touch with us.

1/ We can’t see your first screenshot, unfortunately. Could you provide a new one?

2/ Header builder > Mobile menu > OFF-CANVAS CONTENT > Content size.

Kind Regards,
8theme team

Hello,

We wish to inform you that we have deactivated the WPCode Lite plugin on your website. Following this action, we have observed that the gallery functionality is now operating correctly.

We kindly request that you review any custom code you may have implemented, as it may require adjustments. Please be aware that our team is not accountable for modifications made by users to their own installations.

We apologize for any inconvenience this may cause and appreciate your understanding.

Best Regards,
8Theme’s Team

Hello, Nebcreative,

There is a search option https://prnt.sc/9H8HwMEbEGVq

We’ve recorded a video for you of how we activated header overlap and set transparent header on your site, please check the Private content area.

Changes were not visible till we cleared the cache using the Rocket plugin you installed.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Could you please provide FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Fyshlas,

We are pleased to inform you that we have added a search feature for both the sticky panel and the mobile panel (regular and sticky).

For further details, please refer to the private content section.

Best Regards,
8Theme’s Team