Return to previous page

My categories are not showing anywhere on my website

This topic has 7 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Rose Tyler

Eli

Participant

April 4, 2024 at 19:54

First, I’m trying to create a category menu (see screenshot) and my category is not showing (category name: Болтове). Some random categories are showing that are not in my category page. Also, my Болтове is not showing on my home page in the Categories dropdown. Currently only Landscaping is showing. How can I add my categories there as well?

Thanks,
Eli

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#390108 Copied Theme version: 9.3.3

6 Answers

Rose Tyler

Support staff

April 5, 2024 at 08:18

Hello,

Thank you for reaching out to us with your query.

Please read this article – https://xstore.helpscoutdocs.com/article/205-how-to-enable-product-categories-for-menus

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#390180 Copied

Eli

Participant

April 5, 2024 at 09:12

I did read it before reaching out. If it solved my issue, I wouldn’t have reached out. My menu section doesn’t look like the one showed in the documentation. I have attached a photo to show you.

I would also like to know how can I add my own created category to this Categories menu at the top of the header (I’ll attach a photo in the next reply since i can only attach one screenshot at a time).

Files is visible for topic creator and
support staff only.

#390195 Copied

Eli

Participant

April 5, 2024 at 09:16

Here is the second screenshot to display which section I’m referring to

Files is visible for topic creator and
support staff only.

#390198 Copied

Rose Tyler

Support staff

April 5, 2024 at 10:05

Hello,

We appreciate your prompt response.

Please check now – https://prnt.sc/UNJZNy-6jkAE

Best Regards,
8Theme’s Team

#390209 Copied

Eli

Participant

April 5, 2024 at 20:23

Hi, I’m not sure what you’ve sent me but it looks like the screenshot. I’ve had a two topics open and no help with either of them.. Just very short and unclear responses. If things keep not getting resolved, I will have to ask for a refund. I managed to sort it this issue myself. Thanks anyway 🙂

Files is visible for topic creator and
support staff only.

#390310 Copied

Rose Tyler

Support staff

April 7, 2024 at 09:25

Hello,

We would like to inform you that the same screenshot has been uploaded using an alternative service, which can be accessed at the following link: https://gyazo.com/0c14f0cc5645afc72031ef89fd54e4d2 We hope that it is now visible to you and to other users who may be following this support forum thread.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#390438 Copied
Tagged: categories not showing, website category issues, woocommerce category solutions, woocommerce wordpress themes, wordpress category visibility, wordpress theme troubleshooting
Viewing 7 results - 1 through 7 (of 7 total)