Hello, HarunD,

We kindly request that you assign the administrator role to our user account. This action will enable us to gain access to the dashboard of your site.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello, Gregory,

Private Content.

Best Regards,
8Theme’s Team

Hello, Gregory,

We can’t connect to FTP still:
Command: PASS **********
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server
We kindly ask if you could attempt to connect to the FTP server using FileZilla on your end.
Once you have successfully established a connection, we would greatly appreciate it if you could verify and provide us with the correct credentials to ensure seamless access on our part.

“1) Where I can edit shop menu and how I can add product of the week? https://share.cleanshot.com/8Zh41qQG” – https://prnt.sc/F8lbeiRFn1fq > https://prnt.sc/YvDfcUjodsUq > https://prnt.sc/Libh1sZPQmn9

“2) How can I choose which popular categories will be displayed? https://share.cleanshot.com/xvvZHjrF ” – https://prnt.sc/fzSnrEXh-uZh ( https://prnt.sc/vdhN6zyEsRLn )

“3) Where I can edit the slides? https://share.cleanshot.com/Jh1s4s6g ” – https://prnt.sc/z0N3SKR_liHg

https://youtu.be/5ZwO_Cwzy14?feature=shared

Best Regards,
8Theme’s Team

Hello, Bistypl,

We appreciate your prompt response.

Could you please provide FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind Regards,
8theme team

Hello, Backes1,

We would like to address an issue with one of your websites, specifically teste.ata*****talaia.com.br, which is currently running on PHP version 8.2.8. We kindly request that you downgrade the PHP version to 8.1 to ensure compatibility and optimal performance.

Additionally, we have identified a memory error that may be affecting your website’s functionality. You can view the details of this error via the following link: https://prnt.sc/BEeK7azab7OZ. We recommend reaching out to your hosting provider to resolve this matter promptly.

Once these adjustments have been made, please attempt to edit the Home page to verify if the issue has been resolved. If successful, we suggest replicating these steps for your other websites as well.

Should you require any further assistance or have any questions, please do not hesitate to contact us. We are committed to providing you with the support you need to ensure your websites are running smoothly.

Best Regards,
8Theme’s Team

Hello, Nebcreative,

In case you have a space between the navigation header and the revolution slider, please make sure that breadcrumbs is disabled for the Home page (Pages > click on page title > XStore Options > Breadcrumbs Style https://prnt.sc/sV5b19g9dKcc ).

Best Regards,
8Theme’s Team

Hello, HarunD,

Thank you for reaching out to us.

To proceed effectively, we require wp-admin and FTP access to further diagnose and resolve the issue.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
8Theme’s Team

Hello, Fabricehty,

We kindly request that you provide us with the URL of the page where the video background section is not functioning properly.

On your Home page, the video background works fine – https://gyazo.com/a079f1d217e4077c353ef7030babddff

Best Regards,
8Theme’s Team

Hello, Gregory,

This is an incorrect display of elements in the editor – https://share.cleanshot.com/3p1Bv6hV , so we need FTP access to check this issue more deeply.
Only after that, we will be able to answer other your questions about the single product builder.

This is a Fake Sale Popup – https://share.cleanshot.com/43CkC8h9 , and we already provided you with the documentation URL – https://www.8theme.com/documentation/docs/fake-sale-popup-2/

Best Regards,
8Theme’s Team

Hello, Murad,

Thank you for reaching out to us with your request.

Please check the link in the Private Content area.

Should you believe that there are aspects that require improvement, we invite you to submit a detailed request on our task board at https://www.8theme.com/taskboard/. This will enable our technical team to review and address your concerns promptly.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your request.

Please be informed that the mobile panel can be deactivated by navigating to Theme Options and then selecting Mobile Panel. Regrettably, we do not offer the functionality to have it appear upon scrolling down.

Best Regards,
8Theme’s Team

Hello, Luke,

Whope this message finds you well. We have identified an issue with the server, specifically concerning its performance speed, or it may be that the server is located at a considerable distance.

The error encountered is as follows:

object(WP_Error)#4851 (3) { [“errors”]=> array(1) { [“http_request_failed”]=> array(1) { [0]=> string(84) “cURL error 28: Operation timed out after 2000 milliseconds with 16284 bytes received” } } [“error_data”]=> array(0) { } [“additional_data”:protected]=> array(0) { } }

We have contemplated two potential solutions to address this issue:

1) We can implement a custom solution in the theme and increase the limit to facilitate the demo installation. However, this may lead to subsequent issues such as login failures, Instagram integration, AI functionality, and compatibility with third-party plugins, as they may also exceed the new limit.

2) Alternatively, the server configuration itself can be addressed to resolve the underlying issue.
Contact your hosting provider and you will get help with this.

For further reading and a more comprehensive understanding of the error, you may find the following resources helpful:
– https://kinsta.com/knowledgebase/curl-error-28/
– https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/

Kind Regards,
8theme team

Hello, Backes1,

You are currently editing the page, so we can not check the settings. Please close the editor and let us know, so we can change settings for background images and slider height.

Best Regards,
8Theme’s Team

Hello, Fyshlas,

We hope this message finds you well.

We would like to inform you that we have recently implemented the following CSS code into the file located at:

– /wp-content/themes/the-nut-cracker-house/style.css

The code has been added within the @media (min-width: 500px) query as follows:

.fixed-header-area .fixed-header > .container {
display: flex;
align-items: center;
flex-wrap: nowrap;
justify-content: space-between;
flex-direction: row;
gap: 0px;
}

body .fixed-header-area .collapse {
display: block !important;
}

.fixed-header .container .blog-description {
margin-right: auto;
}

.fixed-header .container .navbar-header.navbar-right {
margin-left: auto;
}

Additionally, we have modified the positioning of blocks within the file:

– /wp-content/themes/the-nut-cracker-house/header.php

Specifically, the block collapse navbar-collapse has been moved from line 260 to line 288.

Best Regards,
8Theme’s Team

Hello, Backes1,

Thank you for your response.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team