Hello,

We appreciate your prompt response.

Could you please provide FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Fyshlas,

We are pleased to inform you that we have added a search feature for both the sticky panel and the mobile panel (regular and sticky).

For further details, please refer to the private content section.

Best Regards,
8Theme’s Team

Hello,

We would like to inform you that the current access permissions do not allow us to upload files directly. Therefore, we kindly request that you download the necessary files using the provided link below – https://we.tl/t-4pjTbYZtpl . Once downloaded, please proceed to re-upload them to your site using FTP.

et-core-plugin/app/controllers/elementor/theme-builder/woocommerce/cart/cart-page.php
et-core-plugin/app/controllers/elementor/theme-builder/woocommerce/cart-checkout-progress-bar.php
xstore/js/modules/cartProgressBar.min.js

Best Regards,
8Theme’s Team

Hello,

Please check the page now.

Best Regards,
8Theme’s Team

Hello,

We can’t re-create the problem still.

Please try to disable Elementor > Features > Upgrade Swiper Library, and check how it works then. Do not forget to clear cache.

Best Regards,
8Theme’s Team

Hello,

We appreciate you contacting us regarding the issue you have encountered.

Could you kindly inform us which web browser you are currently utilizing? Upon reviewing the page on a mobile device, we did not observe the aforementioned problem https://prnt.sc/ZT8cWei8GJe_ (Chrome browser). We suggest that you clear your mobile browser’s cache and then revisit the page to see if the issue persists.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello,

There is no problem when you log in as admin, because cache does affect the site in this case. The issue is visible for unlogged customers. Please do what we asked you, disable caching at all, including CDN, and check then.

Thank you for your cooperation.

Yours sincerely,
The 8Themes Team

Hello, Fareed Fares,

Thank you for reaching out to us with your concern.

To assist you more effectively, could you please provide us with some examples, including screenshots or videos, to better understand what you aim to achieve?

Best Regards,
8Theme’s Team

Hello,

I would like to inform you that the issue you have reported has been escalated to our development team for further investigation. Rest assured, I will provide you with an update as soon as a response is received.

Best Regards,
The 8Theme Team

Hello, Ankit Khandelwal,

1/ Header Builder > Main menu > Text Color (Hover, Active).
In case you mean something else, we kindly request that you provide a screenshot from your website, along with a more detailed explanation of your requirements. This will enable us to assist you more effectively.

2, 3/ Header Builder > Header overlap > On, then set transparent background for the header – https://prnt.sc/DEC34Vy8Pvx0 , in this case, the image from page content will be under the header like on rental-car demo.

Best Regards,
The 8Theme Team

Hello, Martijntje,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

We would like to inquire whether it implies that none of the clients or users of this site will be able to perceive the issue you have described until you replicate the database data themselves to recreate the problem.
Could you please elaborate on how a client might encounter this issue without performing such a copy?

We have added IPs in the Private Content

Best Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us with your concern.

Could you please provide FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Youssein,

Thank you for reaching out to us with your request.

Because AMP uses minimal code for quick loading, it can’t include all the elements on a fully functioning webpage, such as certain widgets, embedded content, or pages created using page builders (Elementor / WPBakery) https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

Best Regards,
8Theme’s Team

Hello,

Could you please provide a detailed description of the steps you have taken to replicate the issue at hand? This information will be invaluable in assisting us with troubleshooting.

Additionally, we kindly request that you provide FTP access credentials to enable us to conduct a thorough investigation.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
The 8Theme Team