Hello, Bistypl,

We appreciate your prompt response.

To succinctly address the matter at hand, it appears that you are utilizing swatches that are not provided by our theme, as evidenced by the screenshot available at the following link: https://prnt.sc/lb5szjzZhIaz (pertaining to a single product).

Consequently, our display element is designed to showcase only our swatches, which are currently absent; this is why the section in question appears empty, as shown here: https://prnt.sc/j5QApoKjtBoY

To resolve this issue, there are two options available. You can either adapt to using our swatches https://youtu.be/LgzC4iK-j6A?feature=shared or opt for customization, which is an additional paid service. Should you wish to proceed with the customization service, please submit a request through your account page.

We appreciate your understanding and are here to assist with any further inquiries you may have.

Kind Regards,
8theme team

Hello,

Thank you for reaching out to us with your query.

All should be fine after the update.

Best Regards,
8Theme’s Team

Hello, Red8,

Private Content

To install the child theme, please download it from this page – https://www.8theme.com/account
The child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > Download the export file. After that activate the child theme (Appearance > Themes) > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

Best Regards,
The 8Theme Team

Hello, Fabricehty,

We apologize for any inconvenience, but we find your response to be somewhat ambiguous. It is our understanding that we have provided a comprehensive explanation previously. Therefore, we kindly request that you furnish us with additional details regarding your inquiry, accompanied by screenshots, to prevent any misunderstandings.

“I know that it a slide background but why i cant replace it to a background video ??” – please provide a screenshot.

“I know that it a slide but i want to remove it..” – what exactly do you want to remove, please provide screenshots.

“And replaceee it by a background video” – in case there is such an option for background https://prnt.sc/UWOpwePuyPBH , the video can be uploaded, in another case, there is no such possibility, unfortunately.

Best Regards,
8Theme’s Team

Hello, @ecombee,

Private Content

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

To assist us in comprehending your issue more effectively, we kindly request that you provide screenshots or videos illustrating the problem. This will enable us to offer you the most accurate support.

There are errors from a 3rd-party plugin on your site https://prnt.sc/9wTsyi857qE- , to fix them, disable the plugin or contact the support team of the plugin.

Best Regards,
8Theme’s Team

Hello,

Please try to use the next custom CSS code:

.mobile-nav {
    display: flex;
    flex-wrap: wrap;
}
.mobile-nav > .widget_block, .mobile-nav > .close-mobile-nav {
    order: -1;
}

Best Regards,
8Theme’s Team

Hello, Backes1,

https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Please check the header on your “Contato” page and edit it according to your needs.

We plan to add more templates for header import, so please wait for next theme updates.

Best Regards,
8Theme’s Team

Hello, Gloweiss,

“Please how do i change the All department categories and replace with mine?” – XStore Builders > Header https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/ > edit header template > select menu here https://prnt.sc/ITkTNBdr5L1g
To edit menus, please go to Dashboard > Appearance > Menus > https://prnt.sc/aduHJo6GVen4 https://www.8theme.com/documentation/xstore/menu-set-up/

“Also how can i replace all the catergories showing up with mine? ” – please go to Dashboard > Products > Categories > select and delete demo categories https://prnt.sc/9jIuIhsPd4xM > https://prnt.sc/P32qSwvk8t4A

“On tbe categories, different numbers and emails are showing. How can i replace these with mine?” – please provide a screenshot for a better understanding of what exactly you mean.

“Subscribe page isnt there. ” – please provide the URL of the page you are looking for, and describe the request in more detail.

“Please can you have a look including these ones down
Demos from xstore, still showing.
2, By home, the build up from my previous site is still showing. I thought this would be completely overriden by the new theme. ” – no, the new theme never deletes old content or your custom pages. If you want to delete a page, you need to do this manually.
The home page can be selected here – https://prnt.sc/ugG8GSajfCzO

“3. Elements from x store still showing. ” – what exactly elements have you deleted but they are showing?

“4. original products from xstore still showing. Can thses be hidden or deleted?” – yes, they can be deleted. To delete demo products, please go to Dashboard > Products > select products and delete them.

“5. By market place, nothing is showing.” – We’ve installed MultiVendorX plugin on your site, so the page content appears instead of the shortcode, but you need to configure it further https://multivendorx.com/docs/knowledgebase/knowledgebase/ https://www.youtube.com/@MultiVendorX/videos or delete the plugin and that page.

“6. The catergories from xstore still show ad the products. How can thses be corrected rightly?” – To delete demo products, go to Dashboard > Products > select products and delete them, do the same for product categories.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Gregory,

Please check the single product editor now – https://prnt.sc/58ckvNThN6R_

“I’ve made few offers, but they still not appear under the daily deals https://share.cleanshot.com/DvxMwMcT” – https://prnt.sc/6Te2pl42_k60 https://prnt.sc/kyJISKYBmXxG https://prnt.sc/167qwVHDKvHw

“I think due to removed image footer subscription displayed wrongly https://share.cleanshot.com/1xqCHZDc” – edit page, select images and check the result.

“Where I can edit this table https://share.cleanshot.com/Xw1G4Knq” – edit product archive using Elementor https://prnt.sc/v-rmj2NFX6EA > https://prnt.sc/4iFrnlvZlv2k

Best Regards,
8Theme’s Team

Hello, HarunD,

Fixed. Please clear cache and check now.

Best Regards,
8Theme’s Team

Hello, Fabricehty,

The slides element does not have an option to change the actual background to a video background.

But this option is available for XStore Slider https://prnt.sc/xUdQPExaTZY1 because every slide is created separately https://prnt.sc/ULIJ5jYTUi8y > https://prnt.sc/oi4P-SwDnL5B

We hope it is clear now.

Best Regards,
8Theme’s Team

Hello, Fabricehty,

The slides element does not have an option for the video background, you can try to use our new element for slides – https://youtu.be/5ZwO_Cwzy14?feature=shared that allows creating slides separately using Elementor and set for them background videos for container or section.

Best Regards,
8Theme’s Team

Hello, Nicolo,

Thank you for reaching out to us.

XStore studio can be used to import sections from different demos, so please try to use this feature – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concerns regarding the desktop and mobile versions of your website.

We can’t log in https://prnt.sc/bL0bkoNFtTV5 Please check the credentials.

We do not see screenshots from you, please provide them.

Thank you for your cooperation.

Best Regards,
8Theme’s Team