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Theme very very slow, just some click and save in theme option

This topic has 2 replies, 2 voices, and was last updated 1 months ago ago by Rose Tyler

ecombee

Participant

April 8, 2024 at 22:20

Hi there,
I bought the theme because of the nice simple design, pro elements functions and other features.
But after installing and a test with some theme option panel operations, the server became extremely slow. It’s a test server on Cloudways , with no real vistor.
Today I test again with elementor, same, occupy too much CPU and memory.
please check the private content.
I request a refund…

Please, contact administrator
for this information.

#390715 Copied Theme version: 9.3.4

1 Answer

Rose Tyler

Support staff

April 9, 2024 at 06:59

Hello, @ecombee,

Thank you for reaching out to us and for choosing our theme for your project. We’re sorry to hear that you’re experiencing performance issues with our theme on your test server.

We take the performance of our themes very seriously and would like to investigate the matter further to understand what might be causing the slowdown. To assist you effectively, could you please provide us with additional details? Specifically, we would need access to your test server environment (wp-admin and FTP credentials), as well as any error logs or performance metrics you have observed during the times when the server’s response was slow.

We understand that encountering such issues can be frustrating, and we are committed to helping you resolve them. However, if you prefer to proceed with a refund, we kindly ask you to visit this page – https://themeforest.net/refund_requests/new

Please send the required information to our support team through the private content section, and we will take immediate action to address your concerns.

We appreciate your cooperation.

Best Regards,
8Theme’s Team

#390741 Copied
Tagged: boost woocommerce theme speed, fix slow wordpress theme, improve woocommerce performance, optimize woocommerce speed, slow woocommerce theme, speed up woocommerce theme, wordpress theme speed issues
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