Hello, Pexles,

Thank you for reaching out to us.

To proceed effectively, we require wp-admin and FTP access to further diagnose and resolve the issue.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
8Theme’s Team

Hello, jhawker81,

Private Content

Best regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

1/ Here is the setting – https://prnt.sc/elRN4L-CvZ-h

2/ Could you please provide FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

3/ Do you want to show empty categories in the Mobile menu too? Curently they are hidden.

4/ Yes, currently there is no such option, please submit a request on this page – https://www.8theme.com/taskboard/
You can create an elementor template with the desired content and show it in the Mobile menu – https://prnt.sc/LLlzQmAALmKt

5, 7/ Fixed via Elementor settings https://prnt.sc/rsB8oR8Gu-9V

6/ Please submit a request on this page – https://www.8theme.com/taskboard/

Warm regards,
The 8Theme Team

Hello, TheOne,

Thank you for reaching out to us with your query.

There is no setting, but a custom CSS code can be used:

.et_b_header-menu .item-design-dropdown .nav-sublist-dropdown:not(.nav-sublist) {
    width: 13em;
}

Best Regards,
8Theme’s Team

Hello, Mr.Auxins,

We would like to kindly request clarification regarding the staging and login details you mentioned that were provided in a previous message. Due to the high volume of correspondence we receive from our customers on an hourly basis, it can be challenging to locate specific information without further guidance.

We would greatly appreciate it if you could directly provide the access credentials within the private content area associated with each of your inquiries. This would significantly streamline our process and ensure a prompt and accurate response to your needs.

Thank you for your cooperation and understanding.

Best regards,
The 8Theme Team

Hello, Luke,

We are pleased to inform you that we have successfully updated the core plugin and installed the demo without encountering any errors. You can view the screenshot of the successful installation in the Private Content.

It appears that the server is indeed located at a significant distance, which may have contributed to the initial issues. To address this, we have implemented the following code in the active child theme’s functions.php file located at wp-content/themes/xstore-child/functions.php:

function etheme_increase_http_request_timeout( $r, $url ) {
    $r['timeout'] = 500; // Increase timeout to 500 seconds
    return $r;
}
add_filter( 'http_request_args', 'etheme_increase_http_request_timeout', 10, 2 );

This modification is intended to increase the HTTP request timeout to 500 seconds, ensuring that the demo functions correctly.

Additionally, this adjustment will also benefit third-party products (such as Facebook, Instagram, AI services, etc.). Should you wish to remove this modification in the future, you are free to do so.

If you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

https://www.8theme.com/topic/guys-this-is-really-getting-frustrating-that-once-again-cannot-change-font-or-text-size/#post-390804

Hello, Bistypl,

We would like to inform you that the details provided in your recent response were not entirely clear to us. Could you please clarify if you have proceeded with updating the theme and plugins accordingly?

Best Regards,
8Theme’s Team

Hello,

We’ve checked and do not see issues from our theme side, we understand that you have purchased the WPML plugin. We kindly request that you reach out to their support team for assistance on how to ensure translations are applied after AJAX requests. Let us know if anything will be needed from our team side, after communication with WPML.

Also, we have a new product archive page builder, maybe using it solves your issue – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Best regards,
The 8Theme Team

Hello, Jade,

We have observed that the XStore theme is currently active on your website, https://www.eunoiaapparelco.com/. However, we are uncertain about the specific nature of the assistance you require from us. Could you please provide us with a more detailed description of the support you need?

Your clarification will enable us to offer you the most effective and tailored assistance.

Best Regards,
8Theme’s Team

Hello, MioBio Chile,

Thank you for reaching out to us with your concerns regarding the “add to cart” functionality and sidebar behavior on your website.

1/ Do you use a cache plugin on site? Please check how it works when the plugin is disabled.
Let us know the result.
Additionally, enable the “Always Load ‘Wc-Cart-Fragments’” option, which can be found under the following navigation path: XStore > Theme Options > Speed Optimization.

2/ Ajax adds to cart speed depending on server response time and DB structure. Theme sends requests to your DB and waits for a response. So, if it’s slow, ​try to speed up the server response time. We can do nothing with it.

Best Regards,
8Theme’s Team

Hello, Bistypl,

Thank you for reaching out to us.

Please update theme and Core plugin https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Red8,

Could you kindly confirm if you have transferred all the custom modifications from the parent theme to the child theme? If this has been completed, please proceed to update the parent theme to the latest version available.

Following the update, we would appreciate it if you could activate the parent theme, which should now be devoid of custom changes, and conduct a thorough check for any issues. We are particularly interested in determining whether any problems arise solely when the child theme, containing the custom modifications, is activated.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
The 8Theme Team

Hello,

Thank you for bringing this to our attention.

Please provide the URL of page where this issue is visible on your site.

Best Regards,
8Theme’s Team

Hello, jhawker81,

Have you changed wp-admin access? We can’t log in.

Please provide the correct wp-admin access.

Also, we need FTP access, to be able to check the situation on your site more deeply.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team