Hello, Eli,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Go to Settings > Permalinks > check if you use the Post name type http://prntscr.com/s7zqco and re-save permalinks. If “Post name” is selected already, select another one, then set “Post name” and save.
Let us know the result.

Kind Regards,
8theme team

Hello, Tartakmeble,

Thank you for reaching out to us with your request.

We kindly invite you to submit a request via our customization panel at this link: https://www.8theme.com/account/#etheme_customization_panel

Best Regards,
8Theme’s Team

Hello, Nicolo,

Thank you for reaching out to us with your inquiry.

We kindly request that you proceed with updating the theme and plugins on your end. Following these updates, you should notice that the alert in question will no longer be displayed.

Best Regards,
8Theme’s Team

Hello, Shuja Jamil,

We are pleased to inform you that we have successfully imported the demo content onto your website. During the process, we identified that third-party plugins, specifically Spectra and Starter Templates, were causing issues. These plugins, when activated during installation, alter the page content in a way that interferes with the functionality of Elementor.

For future reference, it would be advisable to disable all third-party plugins before initiating the installation of demo content.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Atlaz Finance,

We would like to inform you that in order to revert to the original default template for WooCommerce emails, it is necessary to disable the email builder. For your convenience, we have provided a screenshot illustrating the process: https://prnt.sc/fb9N-vkjZRH-

Best Regards,
8Theme’s Team

Hello, Ankit Khandelwal,

1/ https://xstore.8theme.com/elementor/demos/real-estate/

2/ Yes. We understand that you may have either two or ten licenses and a corresponding number of websites. Should your support period expire and you decide to purchase a new license or extend the support period for one license, we want to assure you that we will continue to provide support for all sites where XStore is installed.
https://www.8theme.com/documentation/documentation/troubleshooting/how-to-renew-support-period/
We kindly ask you to adhere to our fair-use policy regarding support inquiries. This entails refraining from posing questions for which answers can readily be found within our documentation or by viewing our instructional videos at https://www.youtube.com/c/8theme/videos. This approach helps prevent overburdening our support service, ensuring that all our clients receive timely assistance.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Ankit Khandelwal,

Thank you for reaching out to us and for your kind words regarding our theme. We are delighted to hear that you are satisfied with our product and that you have recommended it to another customer.

In response to your query, we are pleased to confirm that our themes are equipped with a diverse array of prebuilt layouts designed to accommodate various types of websites, including those not primarily focused on e-commerce. For certain functionalities, such as booking features, it may be necessary to utilize an external plugin.

Please be advised that the 12-month support included with one of your licenses is applicable to all your websites where our theme is employed.

We thank you once again for your support and look forward to continuing to serve your needs.

Best Regards,
8Theme’s Team

Hello, Divorah,

We appreciate your prompt response.

We kindly request that you provide us with a more detailed description to enhance our understanding of the specific assistance you require from our end. Additionally, please indicate the particular page where you are unable to achieve the desired outcome.

We are committed to offering you the best support and eagerly await your response to assist you effectively.

Best Regards,
8Theme’s Team

Hello, Jippii,

Thank you for reaching out to us.

Could you kindly inform us if you encounter any error messages while attempting to activate the theme (XStore > Welcome panel > registration form)? For us to assist you more effectively, please provide a screenshot detailing the specific error.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, Scottpus,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Liza,

We appreciate your prompt response.

This is the reason for your situation – https://prnt.sc/aTIymG0nvUsG

Should you require any additional assistance or have further questions, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

Hello, Divorah,

Thank you for reaching out to us with your concern.

1/ “whenever I click on “Buy Now” after selecting one ring size, I am not redirected to the checkout page” – this issue can be caused by 3rd party plugin on your site, please test this by disabling plugins.

2/ Please provide the URL of product from your site where you want to display the ring size in the selector view.

Best Regards,
8Theme’s Team

Hello, Gbp,

Custom Tabs can be added in the following way: https://prnt.sc/2_wVaYbDNK2q > https://prnt.sc/Ser8Rch4g5xU (Theme options) , https://prnt.sc/6QWHOq-J8e1X > https://prnt.sc/s_daqksNCSA4

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Gbp,

Thank you for contacting us and for using XStore.

1/ https://prnt.sc/UQ9wrtToTEWg – this is the default WooCommerce tab. Please note that this tab may not be displayed if there is no content available to show. Еhe “Additional Information” tab will only show if the product has weight, dimensions or attributes (with “Visible on the product page” checked).
https://prnt.sc/u0I6XAXxvzVK – you need to enable reviews for products https://prnt.sc/aE-dTyzM4tSM > https://prnt.sc/ZHBdZ8zh1uni

2/ To be able to edit the content of the description, go to Products in Dashboard > edit product > https://prnt.sc/aC_LPzH7EsQC

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Ankit Khandelwal,

We appreciate your prompt response.

1/ We’ve added custom CSS code on your site https://prnt.sc/Qh8HhdFCaRAD

#header.sticky-on>[class*=header-wrapper]>.sticky:last-of-type, #header.sticky>[class*=header-wrapper]>.sticky-on:last-of-type>div {
    box-shadow: none !important;
}

2/ We’ve changed the custom CSS code on your site to https://prnt.sc/LfKuqO1rk7Po Please check the result.

Best Regards,
8Theme’s Team