Cannot register my licence, register button Is not clickable

This topic has 8 replies, 2 voices, and was last updated 4 weeks, 1 days ago ago by Rose Tyler

  • Avatar: Filip K
    Filip K
    Participant
    April 14, 2024 at 16:24

    Hi,
    Cannot register my licence on stacking server, as register button in dashboard Is not clickable and all dashboard doesnt show correctly.
    WP version is 6.5.2._cz
    Xstore theme version Is 9.6.3. downloaded today from your site
    Browser and server cache cleared
    Could anyone help me please?
    Thank you Filip

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 15, 2024 at 07:07

    Hello, Filip K,

    Thank you for reaching out to us.

    Please provide the URL of a page with the login form, because /wp-admin/ shows this popup https://prnt.sc/5bntNFH7BbE7 (what credentials can be used?)

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Filip K
    Filip K
    Participant
    April 15, 2024 at 11:24
    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 15, 2024 at 11:42

    Hello, Filip K,

    Could you disable this popup https://prnt.sc/5bntNFH7BbE7 ?

    Best Regards,
    8Theme’s Team

    Avatar: Filip K
    Filip K
    Participant
    April 16, 2024 at 22:23

    That ugly pop-up was set by hosting company, and works only for loging from another countries. it is turned off now
    Thank you
    Filip

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2024 at 07:48

    Hello, Filip K,

    We appreciate your prompt response.

    1/ WooCommerce > Status > Logs > Fatal errors > ” Maximum execution time of 120 seconds exceeded ” – please contact your hosting provider to get assistance with this.

    2/ We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    3/ Should the aforementioned steps fail to rectify the issue, we would request that you provide us with FTP access credentials. This will enable our technician to conduct a more thorough investigation of the problem on your site.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Filip K
    Filip K
    Participant
    April 18, 2024 at 05:58

    1/ hosting contacted
    2/ CDN and all plugins disabled, caches cleared
    nothing changed
    found this in wp health – …post?context=edit
    REST API odezva: (403) Forbidden

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2024 at 12:11

    Hello, Filip K,

    We hope this message finds you well.

    We would like to inform you that the issue appears to be related to either the redirect settings or a strong server cache that does not recognize changes. Additionally, the same issue persists with the default theme, as evidenced by the screenshot provided: https://prnt.sc/MT51PrHEdIQy

    Unfortunately, until these issues are resolved on your end, we are unable to provide further assistance.

    Thank you for your understanding.

    Best Regards,
    8Theme’s Team

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