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Cannot register my licence, register button Is not clickable

This topic has 8 replies, 2 voices, and was last updated 1 weeks, 4 days ago ago by Rose Tyler

Filip K

Participant

April 14, 2024 at 16:24

Hi,
Cannot register my licence on stacking server, as register button in dashboard Is not clickable and all dashboard doesnt show correctly.
WP version is 6.5.2._cz
Xstore theme version Is 9.6.3. downloaded today from your site
Browser and server cache cleared
Could anyone help me please?
Thank you Filip

Please, contact administrator
for this information.

#391682 Copied Theme version: 9.6.3.

7 Answers

Rose Tyler

Support staff

April 15, 2024 at 07:07

Hello, Filip K,

Thank you for reaching out to us.

Please provide the URL of a page with the login form, because /wp-admin/ shows this popup https://prnt.sc/5bntNFH7BbE7 (what credentials can be used?)

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#391702 Copied

Filip K

Participant

April 15, 2024 at 11:24

Please contact administrator
for this information.

#391741 Copied

Rose Tyler

Support staff

April 15, 2024 at 11:42

Hello, Filip K,

Could you disable this popup https://prnt.sc/5bntNFH7BbE7 ?

Best Regards,
8Theme’s Team

#391744 Copied

Filip K

Participant

April 16, 2024 at 22:23

That ugly pop-up was set by hosting company, and works only for loging from another countries. it is turned off now
Thank you
Filip

Content is visible for topic creator and
support staff only.

#391914 Copied

Rose Tyler

Support staff

April 17, 2024 at 07:48

Hello, Filip K,

We appreciate your prompt response.

1/ WooCommerce > Status > Logs > Fatal errors > ” Maximum execution time of 120 seconds exceeded ” – please contact your hosting provider to get assistance with this.

2/ We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

3/ Should the aforementioned steps fail to rectify the issue, we would request that you provide us with FTP access credentials. This will enable our technician to conduct a more thorough investigation of the problem on your site.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#391941 Copied

Filip K

Participant

April 18, 2024 at 05:58

1/ hosting contacted
2/ CDN and all plugins disabled, caches cleared
nothing changed
found this in wp health – …post?context=edit
REST API odezva: (403) Forbidden

Content is visible for topic creator and
support staff only.

#392053 Copied

Rose Tyler

Support staff

April 18, 2024 at 12:11

Hello, Filip K,

We hope this message finds you well.

We would like to inform you that the issue appears to be related to either the redirect settings or a strong server cache that does not recognize changes. Additionally, the same issue persists with the default theme, as evidenced by the screenshot provided: https://prnt.sc/MT51PrHEdIQy

Unfortunately, until these issues are resolved on your end, we are unable to provide further assistance.

Thank you for your understanding.

Best Regards,
8Theme’s Team

#392108 Copied
Tagged: best selling woocommerce registration, fix non-clickable register button, improve woocommerce register functionality, license registration troubleshooting, solving woocommerce license problems, woocommerce themes registration help, woocommerce themes registration issues
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