Hello,

Thank you for reaching out to us.

We’ve registered the theme on your site without any problem https://prnt.sc/opgCl4nI9ntl

Best Regards,
8Theme’s Team

Hello, Vikram,

Thank you for reaching out to us with your concern.

1/ Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

2/ Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Sam,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Shehzad Ghazi,

Please go to Dashboard > Updates > click on Check again.

Or download archives from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.
Go to Dashboard > Themes > Add new > Upload theme > Choose file > Install now > click on “Replace current with uploaded” and the theme will be updated on your site.

Best Regards,
8Theme’s Team

Hello, @nedimzidane,

Page builder can be selected when you import the demo https://prnt.sc/NjLWkvDanuBp

Background color can be changed via Theme Options > Styling.

Kind Regards,
8theme team

Hello,

Thank you for the video. In case you delete the Tabs element, you need to add https://prnt.sc/Gix1U5WERBzG and then the editor for the product description will work fine.

Kind Regards,
8theme team

Hello, @moelghanam,

Please provide FTP access, and our dev team will check this situation more deeply on your site.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Nicolo,

Thank you for reaching out to us with your inquiry.

[woocommerce_order_tracking] shortcode comes from WooCommerce plugin https://woocommerce.com/document/woocommerce-shortcodes/
We would recommend you contact WC plugin support https://wordpress.org/support/plugin/woocommerce/ , because there is nothing from the theme side for this.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

As your query does not pertain to the functionality of our theme, we are unable to provide detailed insights on components not developed by us. Therefore, we kindly advise you to contact the WooCommerce support team for further assistance. You can find the link to their support in our previous correspondence.

Best Regards,
8Theme’s Team

Hello,

“go back into product list and try to edit again the product” – do you mean this https://prnt.sc/lZk3E7OU-Uqv and https://prnt.sc/W7QpfRHUqiZJ ? When you click there it opens editor of the product description. In case you removed the Product Data Tabs Widget, there is no description on a single product page, so you can’t edit something that is not there.
In this case, you can replace the Product Data Tabs Widget by Product content widget https://prnt.sc/Gix1U5WERBzG

Kind Regards,
8theme team

Hello,

Please post new questions via separate threads https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ We’ve checked your Home page > header, and we do not see any problem https://prnt.sc/QZitD2RwPjLo

2/ Custom CSS code can be used – https://prnt.sc/HXsuStFhNkzX

Best Regards,
8Theme’s Team

Hello, Nicolo,

It means the transition is not obligatory.

Best Regards,
8Theme’s Team

Hello, Sam,

We hope this message finds you well.

We are pleased to inform you that a new update for the XStore theme will be released today. You can view the details of this update at https://xstore.8theme.com/update-history/
Next time, please refrain from updating the WooCommerce plugin until after you have updated the theme. This precaution is necessary to ensure compatibility and functionality.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your queries.

This is independent of the theme, please read the documentation of the WooCommerce plugin https://woocommerce.com/document/woocommerce-refunds/#:~:text=Go%20to%3A%20WooCommerce%20%3E%20Orders.,appear%20for%20each%20line%20item.
Support forum of WC – https://wordpress.org/support/plugin/woocommerce/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Ilya,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-add-custom-favicon/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team