Hello, Jade,
You’re welcome!
Best Regards,
8Theme’s Team
Hello, Jade,
You’re welcome!
Best Regards,
8Theme’s Team
Hello, Martin,
Thank you for reaching out to us with your inquiry.
Please go to Elementor > Settings > Integration > WooCommerce > Mini Cart Template > Disable
Best Regards,
8Theme’s Team
Hello,
Could you please provide temporary FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Hello, Othmane,
Thank you for reaching out to us with your concern.
https://prnt.sc/mxAL5tcZbCK3 We kindly request that you clear your cache and then verify if the issue has been resolved.
Best Regards,
8Theme’s Team
Hello, Allen,
Thank you for reaching out to us.
Based on the screenshot you provided, we recommend that you reach out to your hosting provider and request an increase in the maximum execution time.
Should you require further assistance, please do not hesitate to contact us.
Best Regards,
8Theme’s Team
Hello, Metaphor,
Thank you for contacting us and for using XStore.
Fixed. Please check the header now.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Hello,
Thank you for reaching out to us.
We understand that you need assistance with transferring your XStore license to a new domain. To facilitate this process, please refer to our detailed guide on how to deregister and register the XStore theme across different websites. You can access the guide via the following link: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Hello, Thevedansia,
Thank you for reaching out to us with your concern.
Do you use a 3rd-party plugin for this Payment? Sorry, but Advanced Layout may have some problems with such plugins, unfortunately.
We do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Should you require customizations, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. Please be aware that customization services will incur additional charges.
Best Regards,
8Theme’s Team
Hello, Thevedansia,
We are glad that you solved the issue. Thank you for letting us know.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Hello, Giakhiemtoys,
1/ Theme Options > WooCommerce (Shop) > Shop > Products design > Product Content Elements > disable rating.
Theme Options > WooCommerce (Shop) > Wishlist > disable Wishlist.
2/ Theme Options > Mobile panel
3/ The “Related Products” is designed to automatically pull products from your store that share similar tags or categories with the current product. Unfortunately, these specific products cannot be manually specified in the administration panel.
https://woocommerce.com/document/related-products-up-sells-and-cross-sells/
4/ There is no such option, but you can select https://prnt.sc/-6D1C7jhOBGS
5/ Chat plugin support should be able to guide you.
Best Regards,
8Theme’s Team
Hello, Gewoonbovenaan,
Thank you for reaching out to us with your queries regarding the translation of your website.
Could you please provide temporary FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Hello, Frogsandbears,
Share shortcode takes links automatically.
In case you want to set links manually, use the Social links element, as was mentioned.
Best Regards,
8Theme’s Team
Hello, Marquand,
Thank you for reaching out to us with your concern.
Please change this in page settings https://prnt.sc/FepU1jX3_P8d to https://prnt.sc/OD6Y0muSj1zh and save settings.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Hello, Martin,
Our email builder works only with the XStore theme activated, so it doesn’t matter if it’s on or off when changing the theme.
Your answer is not very clear to us, unfortunately, we will tell you something here, and you draw conclusions:
If the problem with sending emails persists even when another theme is activated, it indicates that the issue may not be related to the theme itself. In this case, we recommend contacting your hosting provider, and at the same time, seeking assistance from the WooCommerce support team at https://wordpress.org/support/plugin/woocommerce/ for further troubleshooting.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best regards,
The 8Theme Team
Dear @Amareen,
Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.
1/ Font size should be set in px, for example – https://prnt.sc/LIsE1KM9-Gru and https://prnt.sc/Z4tKjnrIF1AD
2/ Please read this article https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ and create a translation for the XStore Core plugin to translate strings of sales booster.
3/ The next code can be used in Theme Options > Theme custom CSS > Custom CSS for mobile:
.page-heading.bc-type-left2 {
padding-top: 30px;
padding-bottom: 30px;
}
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Hello, BRoAcademy,
Thank you for reaching out to us.
We have reviewed your website and were unable to identify the issue mentioned. Could you please specify the screen size we should examine? Additionally, it would be helpful to know which browser you are using and if the problem occurs on a specific page.
Best Regards,
8Theme’s Team
Hello @giakhiemtoys,
You’re welcome!
We’ve created a screenshot for you – https://prnt.sc/rCvgHZa4iCzL
Kind Regards,
8theme team
Hello, Frogsandbears,
Thank you for getting in touch with us.
Links of [share] shortcode can’t be changed without changes in files, but you may add Social links element in a static block. Add your static block in Header custom HTML by using shortcode
[block id= ” “]
here is an example of block id https://prnt.sc/hLGPJtl2otFk
Best Regards,
8Theme’s Team
Hello, Finleydesign,
Thank you for getting in touch with us.
We can’t log in to your site, unfortunately. Please check this.
Kind Regards,
8theme team
Hello, Safe Desires,
Thank you for reaching out to us. We understand that you are experiencing issues with the blog post display in Elementor’s preview, despite having already purged the cache. We apologize for any inconvenience this may have caused and are here to assist you.
Please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out to us with your request.
We encourage you to submit your request on our Taskboard at [8Theme Taskboard](https://www.8theme.com/taskboard/). Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.
Best Regards,
8Theme’s Team
Hello, Martin,
We regret to inform you that we are unable to conduct the email notification test on your behalf. However, we kindly ask that you navigate to Appearance > Themes in your dashboard, activate the Storefront theme, and proceed with the test to see if the issue persists.
Thank you for your understanding and cooperation.
Best regards,
The 8Theme Team
Hello, PJone,
We appreciate your prompt response.
Please check how it works with the default WooCommerce theme – Storefront.
Go to Appearance > Themes > Install and activate the Storefront theme.
If the situation is independent of the activated theme, we one more time recommend you contact your hosting provider.
Best Regards,
8Theme’s Team
Hello, Martin,
You can find the Storefront theme via Dashboard > Appearance > Themes > Add new.
Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.
Best regards,
The 8Theme Team
Hello, Mike Papadakis,
You’re welcome!
Kind Regards,
8theme team
Dear @Murad,
1/ We provide code here on the forum, not added on your site.
2/ Theme Options > Speed Optimization.
3/ You can try to do this and then check if it improves your speed test results.
4/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Best Regards,
8Theme’s Team
Hello, Mike Papadakis,
Thank you for reaching out to us and for providing a detailed description of the issues you are encountering. We apologize for any inconvenience this may have caused.
We kindly request that you apply the necessary patch to address the current issue. Your prompt attention to this matter would be greatly appreciated – https://prnt.sc/be_xgXYbKl0u
Clear the cache to be able to see the fix.
Kind Regards,
8theme team
Hello, Simon,
Thank you for getting in touch with us.
We would like to know if your issue has been resolved satisfactorily.
To determine whether the issue is related to the theme, we recommend testing the functionality with the default WooCommerce theme, Storefront, instead of the XStore theme. You can switch themes by navigating to Appearance > Themes in your dashboard.
Kind Regards,
8theme team
Hello, Menichetti,
We’ve checked and the problem is not visible for us https://prnt.sc/Kuese1dcWagm
Please provide the URL of your site and temporary wp-admin access, we will update the Slider plugin on your site.
Best Regards,
8Theme’s Team
Hello, Ankit Khandelwal,
text-align: center;
can be used: https://prnt.sc/rKHRODdDJGA1
Best Regards,
8Theme’s Team