Forum Replies Created

Viewing 30 posts - 7,561 through 7,590 (of 68,227 total)
1 2 3 … 252 253 254 … 2,273 2,274 2,275
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2024 at 16:19

    Hello, Allen,

    Thank you for reaching out to us.

    Based on the screenshot you provided, we recommend that you reach out to your hosting provider and request an increase in the maximum execution time.

    Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    #396139 Copied In reply to: The license has been changed to a new domain and reactivated, but the template cannot be installed.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2024 at 15:52

    Hello, Metaphor,

    Thank you for contacting us and for using XStore.

    Fixed. Please check the header now.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    #396129 Copied In reply to: Can’t get the menu/sticky header to show on xstore theme when importing demo
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2024 at 15:20

    Hello,

    Thank you for reaching out to us.

    We understand that you need assistance with transferring your XStore license to a new domain. To facilitate this process, please refer to our detailed guide on how to deregister and register the XStore theme across different websites. You can access the guide via the following link: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    #396124 Copied In reply to: Domain name change – license need to be changed
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2024 at 14:09

    Hello, Thevedansia,

    Thank you for reaching out to us with your concern.

    Do you use a 3rd-party plugin for this Payment? Sorry, but Advanced Layout may have some problems with such plugins, unfortunately.
    We do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Should you require customizations, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. Please be aware that customization services will incur additional charges.

    Best Regards,
    8Theme’s Team

    #396116 Copied In reply to: Payment Gateway is not working in chekout page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2024 at 12:58

    Hello, Thevedansia,

    We are glad that you solved the issue. Thank you for letting us know.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #396106 Copied In reply to: Not able to register my theme its showing “There was an error with the API request call. “
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2024 at 12:28

    Hello, Giakhiemtoys,

    1/ Theme Options > WooCommerce (Shop) > Shop > Products design > Product Content Elements > disable rating.
    Theme Options > WooCommerce (Shop) > Wishlist > disable Wishlist.

    2/ Theme Options > Mobile panel

    3/ The “Related Products” is designed to automatically pull products from your store that share similar tags or categories with the current product. Unfortunately, these specific products cannot be manually specified in the administration panel.
    https://woocommerce.com/document/related-products-up-sells-and-cross-sells/

    4/ There is no such option, but you can select https://prnt.sc/-6D1C7jhOBGS

    5/ Chat plugin support should be able to guide you.

    Best Regards,
    8Theme’s Team

    #396100 Copied In reply to: Change Product Layout and edit “you may also like it” part
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2024 at 11:35

    Hello, Gewoonbovenaan,

    Thank you for reaching out to us with your queries regarding the translation of your website.

    Could you please provide temporary FTP access?

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #396093 Copied In reply to: translationquestions of the Xstore and WPML
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2024 at 09:46

    Hello, Frogsandbears,

    Share shortcode takes links automatically.

    In case you want to set links manually, use the Social links element, as was mentioned.

    Best Regards,
    8Theme’s Team

    #396082 Copied In reply to: social buttons in the menu woo commerce child theme
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2024 at 08:41

    Hello, Marquand,

    Thank you for reaching out to us with your concern.

    Please change this in page settings https://prnt.sc/FepU1jX3_P8d to https://prnt.sc/OD6Y0muSj1zh and save settings.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #396070 Copied In reply to: Breadcrumbs not showing even when enabled in settings
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2024 at 08:38

    Hello, Martin,

    Our email builder works only with the XStore theme activated, so it doesn’t matter if it’s on or off when changing the theme.

    Your answer is not very clear to us, unfortunately, we will tell you something here, and you draw conclusions:
    If the problem with sending emails persists even when another theme is activated, it indicates that the issue may not be related to the theme itself. In this case, we recommend contacting your hosting provider, and at the same time, seeking assistance from the WooCommerce support team at https://wordpress.org/support/plugin/woocommerce/ for further troubleshooting.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    The 8Theme Team

    #396068 Copied In reply to: I can’t find a way to get the email notification to the client.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2024 at 08:29

    Dear @Amareen,

    Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

    1/ Font size should be set in px, for example – https://prnt.sc/LIsE1KM9-Gru and https://prnt.sc/Z4tKjnrIF1AD

    2/ Please read this article https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ and create a translation for the XStore Core plugin to translate strings of sales booster.

    3/ The next code can be used in Theme Options > Theme custom CSS > Custom CSS for mobile:

    .page-heading.bc-type-left2 {
    padding-top: 30px;
    padding-bottom: 30px;
}

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    #396065 Copied In reply to: i have 2 problems that cant do can you help me
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2024 at 07:58

    Hello, BRoAcademy,

    Thank you for reaching out to us.

    We have reviewed your website and were unable to identify the issue mentioned. Could you please specify the screen size we should examine? Additionally, it would be helpful to know which browser you are using and if the problem occurs on a specific page.

    Best Regards,
    8Theme’s Team

    #396059 Copied In reply to: Header and menu issue on tablet showing up both desktop and mobile version.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2024 at 07:46

    Hello @giakhiemtoys,

    You’re welcome!

    We’ve created a screenshot for you – https://prnt.sc/rCvgHZa4iCzL

    Kind Regards,
    8theme team

    #396058 Copied In reply to: Questions about header adjustment Layout
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2024 at 07:37

    Hello, Frogsandbears,

    Thank you for getting in touch with us.

    Links of [share] shortcode can’t be changed without changes in files, but you may add Social links element in a static block. Add your static block in Header custom HTML by using shortcode
    [block id= ” “]
    here is an example of block id https://prnt.sc/hLGPJtl2otFk

    Best Regards,
    8Theme’s Team

    #396055 Copied In reply to: social buttons in the menu woo commerce child theme
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2024 at 07:34

    Hello, Finleydesign,

    Thank you for getting in touch with us.

    We can’t log in to your site, unfortunately. Please check this.

    Kind Regards,
    8theme team

    #396054 Copied In reply to: Yoast plugin is not working with the latest version of Xstore
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2024 at 07:19

    Hello, Safe Desires,

    Thank you for reaching out to us. We understand that you are experiencing issues with the blog post display in Elementor’s preview, despite having already purged the cache. We apologize for any inconvenience this may have caused and are here to assist you.

    Please provide FTP access.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #396053 Copied In reply to: Blogs appear completely incorrectly and “Security Violated” message appears
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2024 at 15:52

    Hello,

    Thank you for reaching out to us with your request.

    We encourage you to submit your request on our Taskboard at [8Theme Taskboard](https://www.8theme.com/taskboard/). Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

    Best Regards,
    8Theme’s Team

    #395999 Copied In reply to: Estimated Delivery – Can we have toggle for per product page to have weeks and days ?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2024 at 15:50

    Hello, Martin,

    We regret to inform you that we are unable to conduct the email notification test on your behalf. However, we kindly ask that you navigate to Appearance > Themes in your dashboard, activate the Storefront theme, and proceed with the test to see if the issue persists.

    Thank you for your understanding and cooperation.

    Best regards,
    The 8Theme Team

    #395998 Copied In reply to: I can’t find a way to get the email notification to the client.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2024 at 15:31

    Hello, PJone,

    We appreciate your prompt response.

    Please check how it works with the default WooCommerce theme – Storefront.
    Go to Appearance > Themes > Install and activate the Storefront theme.

    If the situation is independent of the activated theme, we one more time recommend you contact your hosting provider.

    Best Regards,
    8Theme’s Team

    #395996 Copied In reply to: After Theme and Core Update i cannot create or update a woocommerce product
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2024 at 15:29

    Hello, Martin,

    You can find the Storefront theme via Dashboard > Appearance > Themes > Add new.

    Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.

    Best regards,
    The 8Theme Team

    #395995 Copied In reply to: I can’t find a way to get the email notification to the client.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2024 at 15:24

    Hello, Mike Papadakis,

    You’re welcome!

    Kind Regards,
    8theme team

    #395994 Copied In reply to: There is no way to activate some features in sales booster
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2024 at 15:24

    Dear @Murad,

    1/ We provide code here on the forum, not added on your site.

    2/ Theme Options > Speed Optimization.

    3/ You can try to do this and then check if it improves your speed test results.

    4/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Best Regards,
    8Theme’s Team

    #395992 Copied In reply to: Some edits to the search and other pages
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2024 at 15:03

    Hello, Mike Papadakis,

    Thank you for reaching out to us and for providing a detailed description of the issues you are encountering. We apologize for any inconvenience this may have caused.

    We kindly request that you apply the necessary patch to address the current issue. Your prompt attention to this matter would be greatly appreciated – https://prnt.sc/be_xgXYbKl0u
    Clear the cache to be able to see the fix.

    Kind Regards,
    8theme team

    #395988 Copied In reply to: There is no way to activate some features in sales booster
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2024 at 15:02

    Hello, Simon,

    Thank you for getting in touch with us.

    We would like to know if your issue has been resolved satisfactorily.

    To determine whether the issue is related to the theme, we recommend testing the functionality with the default WooCommerce theme, Storefront, instead of the XStore theme. You can switch themes by navigating to Appearance > Themes in your dashboard.

    Kind Regards,
    8theme team

    #395987 Copied In reply to: Card and Bizum payments are refreshing the page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2024 at 14:40

    Hello, Menichetti,

    We’ve checked and the problem is not visible for us https://prnt.sc/Kuese1dcWagm

    Please provide the URL of your site and temporary wp-admin access, we will update the Slider plugin on your site.

    Best Regards,
    8Theme’s Team

    #395984 Copied In reply to: slider revolution versus 6.7.11 The version is not downloaded, but 6.7.9
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2024 at 14:17

    Hello, Ankit Khandelwal,

    text-align: center;
    can be used: https://prnt.sc/rKHRODdDJGA1

    Best Regards,
    8Theme’s Team

    #395980 Copied In reply to: Main header the HTML block is not showing centrally in webpage
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2024 at 14:15

    Hello, PJone,

    Thank you for contacting us.

    We would like to assure you that updating the theme typically does not lead to any issues. However, to assist you effectively, could you please capture a video of the actions you are taking and the problem that occurs?

    Also, please read this article from Eleemntor plugin – https://elementor.com/help/publish-update-button-not-work/

    Additionally, we recommend that you request your hosting provider to supply the server error log and to review the situation from their end.

    Once you have this information, please share it with us so we can further investigate and resolve the issue.

    Best Regards,
    8Theme’s Team

    #395979 Copied In reply to: After Theme and Core Update i cannot create or update a woocommerce product
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2024 at 13:53

    Hello,

    We have reviewed the page you referenced, but we noticed that the breadcrumbs are visible as shown here: https://prnt.sc/tSmcTq53gvMj. Could you please clarify the specific nature of your request?

    Best Regards,
    8Theme’s Team

    #395974 Copied In reply to: Breadcrumb is still not stick on each page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2024 at 13:33

    Hello, Muhammad Abid,

    Private Content

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #395967 Copied In reply to: Bandwidth Increasing Continuously After Installing Theme
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2024 at 13:10

    Hello, Ankit Khandelwal,

    Thank you for reaching out to us with your concern.

    In your screenshot, the width of the element is 2 columns https://prnt.sc/SJ96CPnOpome , but we would recommend you change it to 4 columns https://prnt.sc/cHoyLVbkWI0G

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #395962 Copied In reply to: Main header the HTML block is not showing centrally in webpage
  • 1 2 3 … 252 253 254 … 2,273 2,274 2,275
    Viewing 7,590 results - 7,561 through 7,590 (of 68,227 total)
Viewing 30 posts - 7,561 through 7,590 (of 68,227 total)
1 2 3 … 252 253 254 … 2,273 2,274 2,275

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