Blogs appear completely incorrectly and “Security Violated” message appears

This topic has 4 replies, 2 voices, and was last updated 3 weeks, 2 days ago ago by Rose Tyler

  • Avatar: Safe Desires
    Safe Desires
    Participant
    May 21, 2024 at 04:14

    The blog post display correctly in Elementor’s preview. I have purged cache already.

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2024 at 07:19

    Hello, Safe Desires,

    Thank you for reaching out to us. We understand that you are experiencing issues with the blog post display in Elementor’s preview, despite having already purged the cache. We apologize for any inconvenience this may have caused and are here to assist you.

    Please provide FTP access.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Safe Desires
    Safe Desires
    Participant
    May 21, 2024 at 17:49

    See Private content

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2024 at 09:04

    Hello, Safe Desires,

    In an effort to determine whether the issue you reported is specific to our XStore theme, we conducted tests using the default Twenty Twenty-Four WordPress theme https://prnt.sc/Jeza2096tBOH. During our testing, we observed that the same issues persist even with the default theme activated, as shown here: https://prnt.sc/2yQrgRbMOEpe.

    This indicates that the problem is not related to our XStore theme. Therefore, we kindly suggest that you contact your hosting provider for further assistance, as they may be able to provide more specific solutions to the issues you are experiencing.

    We appreciate your understanding and cooperation in this matter.

    Best Regards,
    8Theme’s Team

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