Size list available for products out of order

This topic has 8 replies, 2 voices, and was last updated 3 weeks, 2 days ago ago by Rose Tyler

  • Avatar: Jade
    Jade
    Participant
    May 15, 2024 at 00:08

    Hi,

    In the attached screenshot you can see that the order of the sizes listed is out of order and kind of confusing. How can we change this to display in a more logical order, please?

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    support staff only.
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 15, 2024 at 06:59

    Hello, Jade,

    Thank you for reaching out to us with your concern. We understand that the order of the sizes displayed in the screenshot you provided appears confusing. We are here to help!

    Please watch this video – https://gyazo.com/66a724a80c570363f4e8b1a8f662705a

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Jade
    Jade
    Participant
    May 16, 2024 at 05:16

    Hi,

    Rose I updated the arrangement of the sizes and updated the product but the product still displays out of order with the sizing options.

    Files is visible for topic creator and
    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2024 at 07:19

    Hello, Jade,

    Thank you for getting in touch with us.

    Please watch the video one more time – https://gyazo.com/66a724a80c570363f4e8b1a8f662705a Go to https://prnt.sc/TLG9Xj8wLU_i

    Do not forget to clear the cache to be able to see changes.

    Best Regards,
    8Theme’s Team

    Avatar: Jade
    Jade
    Participant
    May 17, 2024 at 04:03

    HI,

    So I watched the video and went to the link you sent me and cleared the cache but I still don’t understand why it’s not working.

    Files is visible for topic creator and
    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2024 at 08:05

    Hello, Jade,

    We hope this message finds you well. We kindly ask you to view the newly created video and carefully replicate the steps demonstrated – https://we.tl/t-mcKZOed26k

    Best Regards,
    8Theme’s Team

    Avatar: Jade
    Jade
    Participant
    May 21, 2024 at 21:57

    awesome that video helped me so much. Thank you Rose I really appreciate your support!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2024 at 06:59

    Hello, Jade,

    You’re welcome!

    Best Regards,
    8Theme’s Team

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