Your Site is Experiencing a Technical Issue

This topic has 2 replies, 2 voices, and was last updated 3 weeks, 2 days ago ago by Rose Tyler

  • Avatar: Safe Desires
    Safe Desires
    Participant
    May 22, 2024 at 01:11

    Howdy!

    WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with your theme, Xstore.

    First, visit your website (https://safedesires.com/) and check for any visible issues. Next, visit the page where the error was caught (https://safedesires.com/wp-admin/admin-ajax.php) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    https://safedesires.com/wp-login.php?action=enter_recovery_mode&rm_token=TKeSWyh0hb0T4uCXh22iL9&rm_key=YzAoz0aGkPntbTjBUfiy3G

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.5.3
    Active theme: XStore Classic (version 1.0)
    Current plugin: (version )
    PHP version 7.4.33

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2024 at 06:57

    Hello,

    Could you please provide temporary FTP access?

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

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