Hello Ishbak,

1/ We kindly request that you record a video of your actions to help us better understand your request. This will enable us to assist you more effectively.

2/ Private Content.

Best Regards,
8Theme’s Team

Hello Chandru,

Please try solutions from this topic https://www.8theme.com/topic/out-of-stock-label-change-to-sold-out/

Best Regards,
8Theme’s Team

Hello Chandru,

Thank you for reaching out to us with your query.

Please provide URL of page with this text.

Best Regards,
8Theme’s Team

Hello Ishbak,

Thank you for reaching out to us. We understand that you would like to add a direct product category link to the main navigation menu on your website. please read this article – https://www.8theme.com/documentation/docs/how-to-enable-product-categories-for-menus/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello JS7319,

Thank you for your prompt response. We apologize for the delay on our part.

Regarding your inquiry, if you are making changes that are not visible, it likely indicates a server-side issue. Therefore, we recommend that you contact your hosting provider and request them to implement the settings found at the following link: [XStore Theme Requirements](https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/). Once these adjustments have been made, please clear your cache https://prnt.sc/xHZB5Vg03NJv After these steps, everything should function correctly.

Best Regards,
8Theme’s Team

Hello Bighawaii,

We are pleased to learn that you have resolved the issue and appreciate you taking the time to share your experience here.

Best Regards,
8Theme’s Team

Hello @shopsangam,

Please provide a video of the problem and your actions, temporary wp-admin, and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello @shopsangam,

Thank you for your prompt response.

To determine whether an issue is related to the theme or not, please navigate to Appearance > Themes > Temporarily Activate Default WooCommerce Theme – Storefront.
In case the result is the same, it means you need to contact the woocommerce plugin support to get further assistance. Here is a link to the free support forum – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello Sam,

Thank you for reaching out to us with your queries.

1/ To assist you further, could you please provide the URL of the page along with a screenshot of the specific area where you would like to apply a padding-right of 15px?

2/ There is no option to remove the Menu tab from the Mobile menu, but we can try to help you using custom CSS code. Please provide the URL of the page where we will be able to see the menu exactly as on your screenshot.

Please edit conditions for header templates, currently, you have 2 headers for the entire site https://prnt.sc/SqIxhyEUVrKN which may create conflicts.

Best Regards,
8Theme’s Team

Hello Asmit Kumar Sah,

We would like to inform you that we have not tested the custom solution involving the use of a third-party plugin; therefore, we are unable to provide a definitive answer. Please note that such customization falls outside the scope of the basic support we offer.

Best Regards,
8Theme’s Team

Hello Asmit Kumar Sah,

Thank you for reaching out to us with your query.

Could you please specify what exactly you would like to change? Kindly describe the desired outcome in more detail so that we can assist you more effectively.

Best Regards,
8Theme’s Team

Hello JS7319,

Thank you for reaching out to us regarding your installation issue. We appreciate your patience and are here to assist you.

Based on the error message you’ve described, it appears that the issue is related to the maximum execution time set on your server. The required execution time for the theme installation is 120 seconds, but currently, your system is set to 60 seconds. This discrepancy is likely causing the installation to fail.

To resolve this, you will need to increase the maximum execution time on your server. You can do this by modifying the max_execution_time value in your PHP configuration file (php.ini). Here’s how you can adjust it:

1. Locate your php.ini file (typically found in your server’s PHP installation directory).
2. Open the php.ini file in a text editor.
3. Search for the line max_execution_time = 60.
4. Change the value from 60 to 120 or higher.
5. Save the changes and close the file.
6. Restart your web server to apply the changes.

If you do not have access to modify the php.ini file directly, you might need to contact your hosting provider and request them to make this change for you.

max_execution_time is a limit for the execution time while running the script. For example, if you import content and scripts need more than 60 secs then you may face the problem with demo content import. But depending on other server settings script could finish its work faster. So, if you didn’t face problems with theme options then don’t worry about this parameter. But it would be better to contact your hosting provider and ask to increase max_execution_time.

Best Regards,
8Theme’s Team

Hello Houzmatic,

Thank you for reaching out to us with your concern.

1/ Please update the theme and plugins https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ , check how it works then.

2/ Test the next: navigate to Theme Options > WooCommerce > Cart/Checkout Layout > Advanced Labels and set it to ‘Off’.

Best Regards,
8Theme’s Team

Hello Ajaz,

Thank you for reaching out to us with your request.

If you need to create a header that is different on several pages from all others, this can be achieved by using Multiple Headers.
Please go to Header Builders > click on Multiple Headers > create header (it will be a full copy of the default header) > edit conditions of where to show this custom header, and edit settings of this new header content.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, @Pites,

You can download the latest version of WPBakery plugin now – https://www.8theme.com/downloads/

Best Regards,
The 8Theme Team