Thank you for reaching out to us with your request.
If you need to create a header that is different on several pages from all others, this can be achieved by using Multiple Headers.
Please go to Header Builders > click on Multiple Headers > create header (it will be a full copy of the default header) > edit conditions of where to show this custom header, and edit settings of this new header content.
Thank you for reaching out to us with your concerns. We understand the importance of a smooth checkout process and apologize for any inconvenience this issue may have caused.
1/ We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
2/ Do you have this problem when another theme is activated, for example – Storefront?
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 18, 2024 at 08:01
Hello Asmit Kumar Sah,
Thank you for reaching out to us with your request.
To change your email settings in WooCommerce, please navigate to WooCommerce > Settings > Emails and modify the necessary details. Should you encounter any issues or if the changes do not take effect, we recommend reaching out to the WooCommerce plugin support team for further assistance. You can contact them via this link: https://wordpress.org/support/plugin/elementor/
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 18, 2024 at 07:39
Hello Gbp,
Thank you for reaching out to us with your request. We understand that you would like to add “TTC” after the price and € symbol on various sections of your website, including the product page, cart, and other content areas.
We have reviewed the page link you provided and everything appears to be functioning correctly at this time. You can view the current status here: https://prnt.sc/aqmReJg9feUb. It is possible that the issue was related to a temporary cache problem.
Should you require further assistance or have any more questions, please do not hesitate to reach out.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 18, 2024 at 07:06
Hello Yasir Alam 8Theme,
Thank you for reaching out to us with your query about customizing the owl dots for your slides. We’re here to assist you in achieving the desired styling for your slides.
Every slide element should have settings for styles of pagination, please check this example – https://prnt.sc/x186UxYX3RgS
If this is not what you are looking for, please describe your request in more detail and we will help you with custom CSS code.
The first slider we see on your home page, please provide URL of the page with the second slider.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 17, 2024 at 20:37
Hello,
Thank you for reaching out to us with your concern. We understand the inconvenience caused when emails are directed to the spam folder. This issue can occur for several reasons, including the email content, the settings of the recipient’s email server, or the configuration of the sending email server.
We would recommend you contact your hosting provider and Elementor plugin support team because you are using their form, and this functionality is independent of our theme – https://wordpress.org/support/plugin/elementor/
We hope this information is helpful.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 17, 2024 at 20:21
Hello Bafana57,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We are currently unable to access your website as it appears to be in maintenance mode.
To assist you effectively, we kindly request that you provide us with the administrative credentials for your site’s WordPress dashboard. Please ensure that you submit this information through the secure private content area.
Additionally, could you please provide the URL of the specific page where you are experiencing issues? A screenshot of the issue, clearly marked to indicate your concerns or objectives, would greatly enhance our understanding and allow us to address your needs more accurately.
Thank you for your cooperation and we look forward to hearing from you soon.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 17, 2024 at 18:28
Hello,
Thank you for getting in touch with us.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 17, 2024 at 18:27
Hello,
Thank you for reaching out to us with your request. We understand that you would like to change the design of the “Buy Now” button on the AMP product page. We appreciate you providing a screenshot to help us better understand your needs.
Our team is ready to assist you with this modification. Could you please confirm if you have any specific design or color scheme in mind? Once we have all the necessary details, we will be able to proceed promptly and ensure the changes meet your expectations.
Please feel free to reply to this message with your preferences or any additional information you think might be helpful.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 17, 2024 at 15:38
Hello @shopsangam,
Thank you for reaching out to us.
1/ We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
2/ Do you have this problem when another theme is activated, for example – Storefront?
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 17, 2024 at 15:33
Hello Asmit Kumar Sah,
“It was due to my cache plugin,i solved it.” – was it solved?
We appreciate your acknowledgment of our assistance. We kindly request that you review all the information we have previously provided, and we will explain the situation once again for clarity.
The images in question were supplied by you; we are not the creators of these images. Therefore, you will need to contact the individual who provided you with the images and request that they supply you with new versions that match the specific height and width requirements you desire for display on your website; both images should have the same width and height.
Once you have obtained the appropriately sized images, please replace the current images on the website as instructed https://prnt.sc/YeHSVe9amZ8E . After these adjustments are made, we will be able to proceed further.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 17, 2024 at 15:08
Hello VincentC,
Please clear cache and check how it works now.
We’ve removed old elements and re-added them.
Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.
Best regards,
The 8Theme Team
Rose Tyler
Support staff
June 17, 2024 at 14:59
Hello,
Thank you for reaching out to us with your concern.
To assist you more effectively, could you please provide additional screenshots? This will help us better understand the issue you are encountering. We have compared the homepage for both logged-in and logged-out users but have not identified any discrepancies.
We appreciate your cooperation and look forward to resolving your concern promptly.
Best regards,
The 8Theme Team
Rose Tyler
Support staff
June 17, 2024 at 14:55
Hello Ankit Khandelwal,
Thank you for reaching out to us with your concern.
We would like to inquire whether you are the sole individual managing the content on the site, or if there are multiple people involved in editing the content. We are asking because this is not the first time your query has pertained to issues that appear to have been configured by someone else.
Accordingly, we have noticed certain settings on the website, which can be viewed here: https://prnt.sc/kwf4-1VYbfxw . We advise you to identify who made these configurations and to inquire how they were implemented and where they can be modified.
We appreciate your cooperation and look forward to resolving these issues promptly. Should you have any further questions or require additional assistance, please do not hesitate to contact us.
