Hello Asmit Kumar Sah,

Thank you for reaching out to us with your query.

Could you please specify what exactly you would like to change? Kindly describe the desired outcome in more detail so that we can assist you more effectively.

Best Regards,
8Theme’s Team

Hello JS7319,

Thank you for reaching out to us regarding your installation issue. We appreciate your patience and are here to assist you.

Based on the error message you’ve described, it appears that the issue is related to the maximum execution time set on your server. The required execution time for the theme installation is 120 seconds, but currently, your system is set to 60 seconds. This discrepancy is likely causing the installation to fail.

To resolve this, you will need to increase the maximum execution time on your server. You can do this by modifying the max_execution_time value in your PHP configuration file (php.ini). Here’s how you can adjust it:

1. Locate your php.ini file (typically found in your server’s PHP installation directory).
2. Open the php.ini file in a text editor.
3. Search for the line max_execution_time = 60.
4. Change the value from 60 to 120 or higher.
5. Save the changes and close the file.
6. Restart your web server to apply the changes.

If you do not have access to modify the php.ini file directly, you might need to contact your hosting provider and request them to make this change for you.

max_execution_time is a limit for the execution time while running the script. For example, if you import content and scripts need more than 60 secs then you may face the problem with demo content import. But depending on other server settings script could finish its work faster. So, if you didn’t face problems with theme options then don’t worry about this parameter. But it would be better to contact your hosting provider and ask to increase max_execution_time.

Best Regards,
8Theme’s Team

Hello Houzmatic,

Thank you for reaching out to us with your concern.

1/ Please update the theme and plugins https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ , check how it works then.

2/ Test the next: navigate to Theme Options > WooCommerce > Cart/Checkout Layout > Advanced Labels and set it to ‘Off’.

Best Regards,
8Theme’s Team

Hello Ajaz,

Thank you for reaching out to us with your request.

If you need to create a header that is different on several pages from all others, this can be achieved by using Multiple Headers.
Please go to Header Builders > click on Multiple Headers > create header (it will be a full copy of the default header) > edit conditions of where to show this custom header, and edit settings of this new header content.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, @Pites,

You can download the latest version of WPBakery plugin now – https://www.8theme.com/downloads/

Best Regards,
The 8Theme Team

Hello Asmit Kumar Sah,

Thank you for reaching out to us with your request.

To change your email settings in WooCommerce, please navigate to WooCommerce > Settings > Emails and modify the necessary details. Should you encounter any issues or if the changes do not take effect, we recommend reaching out to the WooCommerce plugin support team for further assistance. You can contact them via this link: https://wordpress.org/support/plugin/elementor/

Best Regards,
8Theme’s Team

Hello Bighawaii,

Thank you for reaching out to us.

Edit page using Elementor > element settings > disable this option https://prnt.sc/H0F8RtrW5lxF

Best Regards,
8Theme’s Team

Hello Yasir Alam 8Theme,

Thank you for reaching out to us with your query about customizing the owl dots for your slides. We’re here to assist you in achieving the desired styling for your slides.

Every slide element should have settings for styles of pagination, please check this example – https://prnt.sc/x186UxYX3RgS
If this is not what you are looking for, please describe your request in more detail and we will help you with custom CSS code.
The first slider we see on your home page, please provide URL of the page with the second slider.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern. We understand the inconvenience caused when emails are directed to the spam folder. This issue can occur for several reasons, including the email content, the settings of the recipient’s email server, or the configuration of the sending email server.

We would recommend you contact your hosting provider and Elementor plugin support team because you are using their form, and this functionality is independent of our theme – https://wordpress.org/support/plugin/elementor/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello @shopsangam,

Thank you for reaching out to us.

1/ We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ Do you have this problem when another theme is activated, for example – Storefront?

Best Regards,
8Theme’s Team

Dear Ankit Khandelwal,

We appreciate your acknowledgment of our assistance. We kindly request that you review all the information we have previously provided, and we will explain the situation once again for clarity.

The images in question were supplied by you; we are not the creators of these images. Therefore, you will need to contact the individual who provided you with the images and request that they supply you with new versions that match the specific height and width requirements you desire for display on your website; both images should have the same width and height.

Once you have obtained the appropriately sized images, please replace the current images on the website as instructed https://prnt.sc/YeHSVe9amZ8E . After these adjustments are made, we will be able to proceed further.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Dear @jhawker81,

You’re welcome!

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us with your concern.

To assist you more effectively, could you please provide additional screenshots? This will help us better understand the issue you are encountering. We have compared the homepage for both logged-in and logged-out users but have not identified any discrepancies.

We appreciate your cooperation and look forward to resolving your concern promptly.

Best regards,
The 8Theme Team

Hello Web Next2b,

We hope this message finds you well. We kindly request that you take a moment to review the following article: https://woocommerce.com/de/posts/run-woocommerce-sale/

We believe it could be of interest and value to your operations.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team