Image is not fully visible on homepage /landing page

This topic has 12 replies, 3 voices, and was last updated 1 months ago ago by Luca Rossi

  • Avatar: Ankit Khandelwal
    Ankit Khandelwal
    Participant
    June 17, 2024 at 10:47

    Image is not fully visible on homepage /landing page. Kindly set the image

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    11 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 17, 2024 at 12:29

    Hello Ankit Khandelwal,

    We hope this message finds you well. We have noticed that the two images you submitted have differing heights and widths. They are intended to be displayed in two identical sections on the page, which is why you are experiencing the current issue.
    Please use images in the same size, and then play with the next settings – https://prnt.sc/51btCnlt_OtC https://prnt.sc/PSkwSFpNwSh3 to achieve the desired result.
    The mentioned settings are independent of our theme, which means the result you get will be the same with any other theme you activate. You need to contact not the theme author, but Elementor plugin support to get further assistance https://wordpress.org/support/plugin/elementor/

    Best Regards,
    8Theme’s Team

    Avatar: Ankit Khandelwal
    Ankit Khandelwal
    Participant
    June 17, 2024 at 14:26

    kindly note previously it was set up by your team and image size is same as desired. So, you are kindly requested to get it done
    My request kindly considered & pls help

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 17, 2024 at 15:18

    Dear Ankit Khandelwal,

    We appreciate your acknowledgment of our assistance. We kindly request that you review all the information we have previously provided, and we will explain the situation once again for clarity.

    The images in question were supplied by you; we are not the creators of these images. Therefore, you will need to contact the individual who provided you with the images and request that they supply you with new versions that match the specific height and width requirements you desire for display on your website; both images should have the same width and height.

    Once you have obtained the appropriately sized images, please replace the current images on the website as instructed https://prnt.sc/YeHSVe9amZ8E . After these adjustments are made, we will be able to proceed further.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Ankit Khandelwal
    Ankit Khandelwal
    Participant
    June 18, 2024 at 12:28

    Now I have set the image. Where I can insert URL on clicking image. Please let me know where is the option

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2024 at 12:57

    Dear Ankit Khandelwal,

    URL can be added in Container settings > Advanced > XStore wrapper link – https://prnt.sc/ediRwK1q4skV

    Best Regards,
    8Theme’s Team

    Avatar: Ankit Khandelwal
    Ankit Khandelwal
    Participant
    June 18, 2024 at 14:01

    Many thanks..

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2024 at 14:14

    Dear Ankit Khandelwal,

    You’re welcome!

    Best Regards,
    8Theme’s Team

    Avatar: Ankit Khandelwal
    Ankit Khandelwal
    Participant
    June 18, 2024 at 15:29

    You are really appreciated .. One more question is that image alignment is disturbed on zooming and didn’t see the scrollbar to view entire page. Entire image is not visible above 75% view in browser

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    June 19, 2024 at 07:55

    Hi @Ankit Khandelwal,

    We’ve changed the background image position to Top Left and also changed the Background Size to Contain then the images look correct now:
    https://prnt.sc/D0785x2-Nnmi

    Can you check?

    Thank you!

    Avatar: Ankit Khandelwal
    Ankit Khandelwal
    Participant
    June 19, 2024 at 12:37

    You did a fantastic Work and little bit left & are kindly requested to correct it as desired.
    1. Please remove the empty white area below image
    2. Please remove the empty white area above footer

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    June 20, 2024 at 04:26

    Hi @Ankit Khandelwal,

    We’ve removed the spacing per your requests.

    Please double check again.

    Thank you!

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