Have you tried Theme Options > WooCommerce > Shop > Products design > Product Content Elements > disable some elements?
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 20, 2024 at 06:58
Hello Safe Desires,
Thank you for reaching out to us with your query.
Private Content
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
June 20, 2024 at 06:55
Hello,
Thank you for reaching out to us with your request.
We would like to inform you that we maintain a comprehensive change log for both the theme and plugin at the following URL: https://xstore.8theme.com/update-history/. Please note that updates for these components should be performed concurrently.
Should you require any further assistance, please do not hesitate to reach out.
Should you require any further assistance or have additional questions, please do not hesitate to contact us.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 19, 2024 at 20:59
Hello Actulus,
Thank you for reaching out to us.
We would like to inform you that various widgets are available in different editors (for example, single product builder or archive builder https://www.8theme.com/documentation/xstore/xstore-builders/). Consequently, you may observe them as being locked in areas where their use is not intended. Please be assured that this is standard behavior.
We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 19, 2024 at 19:55
Hello,
Thank you for reaching out to us with your inquiries.
2/ Could you kindly elaborate on the specific changes you would like to make to the button?
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 19, 2024 at 19:45
Hello Mitys,
Thank you for reaching out to us with your query. We understand that you are using the Elementor builder to create a single product template and are looking to customize the display of the upsells slider.
To hide the categories or the price in the upsells slider, you will typically need to adjust the settings in Theme Options > WooCommerce > Shop > Products design > Product Content Elements or add custom CSS in the settings of the element.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 19, 2024 at 19:23
Hello Carolina,
Thank you for reaching out to us with your request.
Thank you for reaching out to us with your concern.
1/ We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
3/ Do you have this problem when another theme is activated, for example – Storefront?
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 19, 2024 at 19:08
Hello Gbp,
Could you please verify if the “Disable Old Browser Support” option is currently disabled? This setting can be found under Theme Options > Speed Optimization.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 19, 2024 at 17:20
Please check the Provide Content
Please contact administrator for this information.
Rose Tyler
Support staff
June 19, 2024 at 17:18
Hello, @Pites,
Thank you for the video.
WPBakey plugin released an update and created the problem, and then they released a new update and fixed the problem. We are not authors of this plugin, please do not blame us.
We’ve repeated actions from your video and we do not have the problem on 2 different devices, it is really strange that the issue is visible to you still.
We asked you to check the browser console. Please let us know if any error is visible for you in the browser console.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 19, 2024 at 16:46
Hello, @Pites,
1/ Please edit “Peaceful Mind (Kopia)” product and record a video of your actions.
Our theme (9.3.13, so you need to update the theme) is fully compatible with the latest Woocommerce, but the problem you face is independent of the theme, you will have it even after activation of any other theme, because the issue comes from WooCommerce plugin itself, please read – https://wordpress.org/support/topic/fatal-error-uncaught-error-class-wc_legacy_api-not-found/
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 19, 2024 at 16:38
Hello xstorefans,
We’ve replaced an old element with a new one – Spotlight Categories.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 19, 2024 at 15:45
Hello ThomasRa,
Thank you for reaching out to us.
We see the next error:
“Request Timeout
This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’.”
– To resolve this issue, we recommend that you contact your hosting provider for further assistance.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 19, 2024 at 15:44
Hello,
Thank you for contacting us and for using XStore.
We can’t log in using the credentials you provided: “Error: The password you entered for the username demo is incorrect”
“I use firefox” – thank you, you did not mention this before. Please also provide the URL of what exactly page you tried to edit.
Please test how it works in the Chrome browser, and yes, please provide a video one more time, but from the Chrome browser.
You one one customer who has this problem and we really want to help you. If the issue can’t be solved (however we currently do not see the problem on your site) we can offer you a refund, and you will be able to change the theme, but this situation is independent of the theme, because the WPBakery plugin will work the same with any theme you activate.
We can’t connect to FTP using the credentials you provided:
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
We’ve edited the checkout page using Elementor, please check the page now.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 19, 2024 at 14:33
Hello Optiwise,
Thank you for contacting us and for using XStore.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
