PROBLEM PLACING ORDERS IN SOME COUNTRIES

This topic has 2 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Rose Tyler

  • Avatar: OnlyCBD
    OnlyCBD
    Participant
    June 18, 2024 at 09:37

    Hello!
    I am having problems in some countries when they try to place an order.
    For example, a user from Portugal tries to place an order and displays “There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again.”

    Have you ever had this problem?
    Maybe it could be due to WP Rocket optimizing the checkout?

    I hope your answer.

    Thank you so much!

    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2024 at 09:40

    Hello,

    Thank you for reaching out to us with your concerns. We understand the importance of a smooth checkout process and apologize for any inconvenience this issue may have caused.

    1/ We recommend that you disable all third-party plugins that are not included with XStore
    (https://xstore.helpscoutdocs.com/article/36-included-plugins). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    2/ Do you have this problem when another theme is activated, for example – Storefront?

    Best Regards,
    8Theme’s Team

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