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Viewing 30 posts - 64,891 through 64,920 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 15, 2017 at 10:16

    Hello,

    Sorry for the delay.
    I’m glad that you sorted out.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 15, 2017 at 10:14

    Hello,

    Please check changelog on ThemeForest http://prntscr.com/f7zgl7
    It will be fixed in a new theme update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 15, 2017 at 10:12

    Hello,

    To create menu go to Appearance > Menus. Fixed menu is based on main menu.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 15, 2017 at 10:03

    Hello,

    Please update the theme to the latest version.
    Could you please provide link to the problem page?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 15, 2017 at 09:54

    Hello,

    Go to Theme Options > General > Show loader icon until site loading > Off.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 15, 2017 at 09:50

    Hello,

    Sorry for the long delay.
    Please make full backup of the site, DB and theme options and we’ll update theme for you.

    You may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 15, 2017 at 09:35

    Hello,

    Try to delete this code: http://prntscr.com/f7z1yn

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 15, 2017 at 09:27

    Hello,

    Sorry for the delay.
    Try to use [share] shortcode to Header custom HTML block https://www.8theme.com/demo/docs/royal/#!/7_royal_shortcodes
    You need edit the file wp-content/themes/royal/framework/shortcodes.php (find the section “! Share This Product”).
    For example, for facebook link you need change the following code
    <a href="http://www.facebook.com/sharer.php?u='.$permalink.'" class="'.$tooltip_class.'" title="'.__('Facebook', ET_DOMAIN).'" target="_blank">
    with your link
    <a href="here is your link" class="'.$tooltip_class.'" title="'.__('Facebook', ET_DOMAIN).'" target="_blank">
    Also we recommended to make all changes in the Child Theme.
    https://www.8theme.com/demo/docs/royal/index.html#!/2_child_theme
    https://codex.wordpress.org/Child_Themes

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 15, 2017 at 09:22

    Hello,

    Sorry for the delay. Unfortunately, there is no automatic slide option.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 13, 2017 at 10:10

    Hello,

    Please check the site now. Very likely changes are related to the new woocommerce version.
    I’ve updated /framework/shortcodes.php file, so check your featured products.
    You can delete Product Images/Thumbnails Width and Height in Theme Option, then go to Woocommerce > Settings > Products > Display and change Product Image settings. Use hard crop if you want to crop images. Then regenerate thumbnails with the plugin https://wordpress.org/plugins/regenerate-thumbnails/
    Read more about image size -https://docs.woocommerce.com/document/fixing-blurry-product-images/
    Please note that we recommend to make changes in a child theme to prevent of losing modifications after theme update. Otherwise, you need to save changed file and reupload it after update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2017 at 15:43

    Hello,

    Updated. Please check.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2017 at 15:32

    Hello,

    You can change the text in your translation files. Find .po file in wp-content/themes/royal/languages directory https://www.8theme.com/demo/docs/royal/#!/1_how_to_translate

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2017 at 15:12

    Hello,

    I’ve added this code http://prntscr.com/f70vo4. Please check banners now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2017 at 15:07

    Hello,

    I sent your report to our developers.
    Thank you for the notice.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2017 at 15:05

    Hello,

    The error “Error 403 – Forbidden” is related to server configuration, you need ask your host about it. Also check .htaccess file of the site as some rules written in there may cause that error.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2017 at 14:56

    Hello, @evatis,

    Please check email.
    Also update theme to latest version https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade (Theme Upgrade) https://www.youtube.com/watch?v=KdWESIIPU1k&feature=youtu.be
    Theme version 3.2 is available on ThemeForest (log in with your Envato account credentials and free download the latest version in Downloads section)
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
    Also, update all required plugins https://www.8theme.com/download-plugins/.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2017 at 14:46

    Hello,

    You’re welcome!
    Please read our documentation https://www.8theme.com/demo/docs/woopress/#!/4_one_page
    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2017 at 14:42

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2017 at 14:41

    Hello,

    Oh I see, please use this code:

    @media only screen and (max-device-width: 480px) {
     .mfp-bg, .mfp-wrap {
      display:none;
     }
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2017 at 14:36

    Hello,

    Try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check your issues.
    We can’t guarantee full compatibility of 3rd-party plugins with the theme.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2017 at 14:27

    Hello, @Rawi,

    Please try to activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2017 at 14:22

    Hello,

    Please check your FTP accesses.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2017 at 14:17

    Hello,

    This problem is related to Woocommerce – intuit payments gateway – V2.0.1 plugin, not to our theme.
    Please contact their support and discuss this.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2017 at 14:10

    Hello,

    Please use this code:

    .woocommerce-page form .form-row-wide {
        width: 100%;
        display: inline-block;
    }
    .select2-container--default .select2-selection--single{
    border-radius: 0;
        border-color: #E2E2E2 ;
        height: 34px;
    }
    .select2-container--default .select2-selection--single .select2-selection__rendered{
        line-height: 32px;
    }
    .edit-link {
        display: inline-block;
        width: 100%;
    } 

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2017 at 13:55

    Hello,

    I’ve checked https://your_site/product-category/handbags/ page and didn’t see the problem http://prnt.sc/f6zvln

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2017 at 13:51

    Hello,

    Please see screenshot http://prntscr.com/f6zud1

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2017 at 13:29

    Hello,

    Please check it now with our theme and with Storefront theme – official WC theme.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2017 at 13:20

    Hello,

    Please update theme to new version – 3.0.0.1 (http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050, log in with your Envato account credentials and free download the latest version in Downloads section)
    https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade.
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
    Also, update all required plugins https://www.8theme.com/download-plugins/.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2017 at 13:11

    Hello,

    You’re welcome!
    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2017 at 13:10

    Hello,

    1. I’ve added widget http://prntscr.com/f6ymtx and this code http://prntscr.com/f6yn0o
    2. Please update the theme to 3.0.0.1 version, it is available on ThemeForest.

    Regards,
    Rose Tyler.

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    Viewing 64,920 results - 64,891 through 64,920 (of 68,221 total)
Viewing 30 posts - 64,891 through 64,920 (of 68,221 total)
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