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Non-sale items marked as on sale randomly on my website?

This topic has 6 replies, 2 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

sophie

Participant

May 9, 2017 at 10:34

Hi,

I’ve just noticed some of our non-sale items have the “sale” icon on the shop page and the single product page. I tried disabling the “sale” icon and then icons won’t show up but the original prices of those non-sale items are still crossed out. Could you please let me know what might be causing this problem?

Please see private content below for my account details.

Thanks,
Sophie

Please, contact administrator
for this information.

#162602 Copied

5 Answers

Rose Tyler

Support staff

May 11, 2017 at 13:52

Hello,

Sorry for the delay.
Is your problem solved http://prnt.sc/f6lhd1?

Regards,
Rose Tyler.

#162861 Copied

sophie

Participant

May 12, 2017 at 08:25

Hi Rose,

The problem is still not solved, if you go to shop > handbags and with default sorting, the first handbag on the page is not on sale but still has the sale badge (also the first handbag of second row and all of third row etc).

Thanks,
Sophie

#162919 Copied

Rose Tyler

Support staff

May 12, 2017 at 13:55

Hello,

I’ve checked https://your_site/product-category/handbags/ page and didn’t see the problem http://prnt.sc/f6zvln

Regards,
Rose Tyler.

#162959 Copied

sophie

Participant

May 25, 2017 at 06:32

Hi Rose,

If you change the currency to any of the other ones except US dollar, then I think you’ll be able to see some products having this sale badge on them even though they’re not on sale (for some reason the wrong sale badges are not shown when currency is set to USD). Do you think it might be some problem with the currency switcher plugin? If it is, our website needs the currency switcher plugin, so is there a way to resolve this without having to disable the plugin?

Thanks,
Sophie

#164107 Copied

Rose Tyler

Support staff

May 25, 2017 at 07:40

Hello,

I’ve checked your site and saw the same situation with official WooCommerce theme – Storefront. We’ll be able to help you only in case problem appears with our theme only and works fine with official WC theme.
You need contact Woocommerce support or plugin authors for the solution.

Regards,
Rose Tyler.

#164118 Copied
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