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Disengaging Zoom all product pics gone. - by privatestudio

This topic has 6 replies, 2 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

privatestudio

Member

May 10, 2017 at 18:14

Hi,
Using the WooPress 8Theme. Disengaged the YITH Zoom and now no product picture appears on the product page (and I assume throughout the rest of the site).

Any help would be appreciated. Thanks

#162739 Copied Theme version: WooPress WooCommerce version: Latest - just now updated

5 Answers

Rose Tyler

Support staff

May 11, 2017 at 08:53

Hello,

Then try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check issues.
Please provide wp-admin access in Private Content.

Regards,
Rose Tyler.

#162777 Copied

privatestudio

Member

May 11, 2017 at 21:48

Thanks Rose,
I’ve tried disabling 3-rd party plugins. My login info is in the private content. Thanks for your help!

Please, contact administrator
for this information.

#162903 Copied

Rose Tyler

Support staff

May 12, 2017 at 13:20

Hello,

Please update theme to new version – 3.0.0.1 (http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050, log in with your Envato account credentials and free download the latest version in Downloads section)
https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade.
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Also, update all required plugins https://www.8theme.com/download-plugins/.

Regards,
Rose Tyler.

#162955 Copied

privatestudio

Member

May 23, 2017 at 20:51

Hi Rose,
I’ve decided to do a fresh install on another domain however, when I try to upload the zips of the latest version of the 8Theme as well as the plugins at the link the upload freezes at about 25% and will not load up. I’ve uploaded the Xclean no problem. Any help would be greatly appreciated!

Please, contact administrator
for this information.

#163961 Copied Theme version: just downloaded newest 8Theme WooCommerce version: just downloaded latest Woo

Rose Tyler

Support staff

May 24, 2017 at 10:29

Hello,

Let’s go back to your first site. Please update all required plugins – https://www.8theme.com/download-plugins/. Upload the extracted folder via FTP to wp-content/plugins directory. Also, try to update the theme as I described before.

If you need help with the update, make full backup of the site, DB and theme options, inform us and we’ll update theme for you.

About the new your site, you can try to install theme via FTP https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade

Please note that may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only.

Regards,
Rose Tyler.

#163997 Copied
Tagged: disengaging, product pics, woocommerce, wordpress themes, zoom
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