Could you provide me temporary admin panel and FTP access to check and fix the issue?
Regards
Rose Tyler
Support staff
September 14, 2017 at 12:44
Hello,
Please go to Appearance > Widgets > Shop sidebar > add WooCommerce product categories widget, there you may see all available options http://prntscr.com/gl1p5u
Regards
Rose Tyler
Support staff
September 14, 2017 at 12:08
Hello,
Please try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check.
PrettyPhoto using to show standard content of Visual Composer elements with images in popup, for example, http://prntscr.com/gkzw7v, but you may also activate this option https://prnt.sc/gkzwka if it is needed.
Regards
Rose Tyler
Support staff
September 14, 2017 at 10:05
Hello,
We can not say the deadlines for solving this problem.
We may offer you XStore theme, if you decide to buy XStore we’ll be able to give you refund for the IDStore theme. Your content of pages won’t be lost after change theme, but styles of site and pages will be changed because Xstore is another theme with own layouts and options. You may contact us at Live Chat to get the test details to check all the XStore features https://www.8theme.com/demo/xstore/preview-new/
Regards
Rose Tyler
Support staff
September 14, 2017 at 09:29
Hello, @DiscoTim,
We are glad that you sorted out.
Regards
Rose Tyler
Support staff
September 14, 2017 at 09:27
Hello,
Sorry for the delay.
You face these problems because of the CDN option, CDN cached the old versions of the files. We made a lot of changes in theme files, scripts that’s why you need to clear cache and CDN if you use it to make site works ok with the new version.
Regards
Rose Tyler
Support staff
September 14, 2017 at 09:07
Hello, @DiscoTim,
Please see screenshot http://prntscr.com/gkz51b if this area is empty in your Theme Options, please provide wp-admin access in Private Content.
Regards
Rose Tyler
Support staff
September 14, 2017 at 08:28
Hello,
Please check now.
Regards
Rose Tyler
Support staff
September 14, 2017 at 08:19
Hello, @dkeijser,
You need to contact your hosting provider support regarding this issue as it’s related to server configuration.
Regards
Rose Tyler
Support staff
September 14, 2017 at 08:15
Go to Theme Options > General > Header Settings > Header overlaps the content > Off. You may activate overlap options only on separate page (Edit page > [8theme] Layout options > Header overlap http://prntscr.com/gkyk6d).
What exactly from page example do you mean? Please read suggestions from previous reply.
Please upload your translation files in /wp-content/languages/themes/ folder, save files with your language name and classico theme suffix, e.g classico-de_DE.po and classico-de_DE.mo.
Regards
Rose Tyler
Support staff
September 14, 2017 at 07:43
Hello,
I checked your checkout page in Chrome and didn’t see problem http://prntscr.com/gky9wd
Please provide screenshots of your problems.
I’ve re-added the link. Please check now this link in your footer.
Regards
Rose Tyler
Support staff
September 13, 2017 at 15:06
What about others strings http://prntscr.com/gkoa40 ?
Please translate all needed strings, clear cache and check frontend of your site.
If after translation you will face problem, please update theme to the latest version https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
and then synchronize translation files. Button Sync (Loco Translate plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed.
Also, don’t forget to backup all the files before any update.
