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Question Run Webshop - by irish - on WordPress WooCommerce support

This topic has 19 replies, 2 voices, and was last updated 6 years, 7 months ago ago by Rose Tyler

irish

Participant

April 11, 2017 at 12:59

Hi there!

I’ve some question for my webshop, see credentials in private content

1. See Footer: How can i make the font for the address smaller?
2. See other pages than the homepage like http://www.trailrunnersbrabant.nl/event-directory/ , why is the background of the footer not showing? 🙁
3. See footer: Can we make the font of the bullet point/links in 2nd column bigger?
4. See footer: Can we set the social icons in the center?

Please, contact administrator
for this information.

#159550 Copied

18 Answers

irish

Participant

April 11, 2017 at 13:26

And other question. When adding a product image, i’m getting really strange screens i’ve never seen before. And it’s not working…
Also i can not give any price, and all the options for the products are not working
Can you have a look what’s wrong :S

#159564 Copied

irish

Participant

April 12, 2017 at 11:05

Okay, sorry but forget my previous posts. I fixed with re-install woocmmerce en update the theme.
But now i have the following issue which i really can’t fix:

1.When i add a variable product and then want to add some tributes, the page keeps loading… looks like this function is not working good. Any idea?

2. When adding a product in cart, it’s not visible in cart!

#159742 Copied

Rose Tyler

Support staff

April 13, 2017 at 07:02

Hello,

Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if this problem persists when default theme is activated.
Try to disable 3-rd party plugins and update Visual Composer plugin https://www.8theme.com/download-plugins/page/2/. Then check.
Let us know the result.

Regards,
Rose Tyler.

#159893 Copied

irish

Participant

April 13, 2017 at 11:44

Hi Rose,

I tried it and yes, in Storefront everything works fine. Unfortunately something with the theme :(. I saw a lot of topics of this, it’s a pity for you :(.

Also i had these questions on my 1st post 😉 :
1. See Footer: How can i make the font for the address smaller?
2. See other pages than the homepage like http://www.trailrunnersbrabant.nl/event-directory/ , why is the background of the footer not showing? 🙁
3. See footer: Can we make the font of the bullet point/links in 2nd column bigger?
4. See footer: Can we set the social icons in the center?
5. See topbar on homepage: why is this on homepage an other color?
6. Fixed header when scrolling: how can i change the font color of the menu + cart?

#159963 Copied

irish

Participant

April 18, 2017 at 09:19

Hi agents,

Is there anyone who have time to answer my questions please :)?

#160353 Copied

Rose Tyler

Support staff

April 18, 2017 at 10:32

Hello,

Sorry for the delay in answering.
Unfortunately, I can’t login to your site, please disable popup authentication or provide access.

Regards,
Rose Tyler.

#160370 Copied

irish

Participant

April 18, 2017 at 16:39

Hi Rose,

Yes you’re aright, The pop-up is from our hosting, it was attacked… Login for the popup in the private content tab. Next is the normal wp-login

Please, contact administrator
for this information.

#160444 Copied
Rose Tyler

Support staff

April 19, 2017 at 10:38
Hello,

1. Please see screenshot http://prntscr.com/ey72vj
2. Go to Theme Options > General > Include styles from “Ultimate Addons for Visual Composer” on every page > On.
3. You can add this code in Theme Options > Custom css:
```
.footer-links a {
    font-size: 17px;
}
```
4.
```
.main-footer .vc_icon_element {
    text-align: center !important;
}
```
5. On Home page, you use another header type as on all site. You can add this code in Custom css for Home page http://prntscr.com/ey79nq:
```
.top-bar {
    background-color: #63b339;
}
```
6. Please go to Theme Options > Color Scheme > Fixed Header Text Color > Dark.

Regards,
Rose Tyler.
#160495 Copied
irish

Participant

April 20, 2017 at 09:25

Hi Rose!

Thanks for your answer, i can see that you’re very busy after the updates…

1. See homepage: See all banners. I really don’t understand how i get them right so they are equal next to eachtother. Tried every dimension.
See banner with runner with orange t-shirt; how can i get that little piece under the photo so it’s qual to the left banner?
See banner for “Facebook and instagram” How do i get them more width? Super strange :S!

2. I cannot make an order. When clicking on “In Cart” nothing happend… Updated everything, not working. Tried Storefront and that theme works fine. Some issue in theme? Hope you can help me with this.

3. on homepage: when hovering the menu-item Events, the dropdown menu shows white text. How can i make this black?

4. See blog page: http://www.trailrunnersbrabant.nl/nieuws/ How can make the “Read more” buttons green?
5. At “related posts” at a single post there is a date and the author. How can i delete that information?
6. On single post: can i make the social icons green?
7. Product: When i add a variable product and then want to add some tributes, the page keeps loading… looks like this function is not working good. Any idea?
8. Really last question… I cannot translate the Royal files with Loco Translate. It’s not seeing any texts or words…

Thank you!

#160675 Copied
Rose Tyler

Support staff

April 20, 2017 at 13:20
Hello,

1. Use VC to change position of elements in row and col http://prntscr.com/eyodo1 and http://prntscr.com/eyodz0
https://wpbakery.atlassian.net/wiki/pages/viewpage.action?pageId=4030510
2. You need to update Ultimate Addons for Visual Composer and WPBakery Visual Composer https://www.8theme.com/download-plugins/page/2/
Also, try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check issues.
3, 5, 6. Please use this code in Theme Options > Custom css:
```
.home .header-type-2.header-overlap .menu li a {
    color: #767676;
}
```
```
.single-post .meta-post {
    display: none;
}
```
```
.share-post .menu-social-icons i {
    color: #63b339;
}
```
4. Add this code in Custom css for page:
```
.vc_btn3-style-flat {
    background-color: #63b339 !important;
}
```
7. You need to have Ultimate Addons for Visual Composer v 3.16.10.
8. Please read documentation http://xstore.helpscoutdocs.com/article/30-base-theme-translation

Regards,
Rose Tyler.
#160727 Copied
irish

Participant

April 21, 2017 at 13:07

Hello,

7. I’m sorry but i think you mean Woocommerce? I updated everything, also the theme today. Shop isn’t working:
– Cannot put a product in cart
– Cannot make variable product with attributes; page keep loading

Hopefully you can help me

8. Loco translate: Deleted all and did it again, but the plugin does not see any strings or something. It’s empty for Dutch

#160849 Copied

Rose Tyler

Support staff

April 24, 2017 at 07:23

Hello,

7. I mean Ultimate Addons for Visual Composer v 3.16.10 and Visual Composer v 5.1.1 https://www.8theme.com/download-plugins/page/2/
Very likely, the problems relate to WooCommerce 3.0.4, so please wait for theme update or revert back to 3.0.1 version.
Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.
8. Please provide FTP access.

Regards,
Rose Tyler.

#160984 Copied

irish

Participant

April 24, 2017 at 09:52

Hi Rose!

7. Yes you’re totally right. Now the shop works fine!
8. See private content
9. See checkout page. there is a line at the labels Phone and Mail? How can i delete this :)?

Please, contact administrator
for this information.

#161019 Copied
Rose Tyler

Support staff

April 25, 2017 at 07:32
Hello,

7. You’re welcome!
8. Try it now. Go to Loco Translate -> Themes -> ROYAL – 8theme WordPress theme.
9. Please add this code in Theme Options > Custom css:
```
.woocommerce-checkout .step-title:after {
    display: none;
}
.woocommerce-shipping-fields {
    margin-top: 20%;
}
```
Regards,
Rose Tyler.
#161118 Copied
irish

Participant

April 25, 2017 at 09:19

Hi Rose,

Yes thanks, worked all!

1. See single blog page: http://www.trailrunnersbrabant.nl/la-sportiva-akasha-schoen/ . Can we make the categories name for the Related Posts at the bottom of the page, smaller?

2. See same blog page; when i use bullet points in the text, the texts is different than the “alinea” text. How can we change this?

#161140 Copied
Rose Tyler

Support staff

April 25, 2017 at 09:35
Hello,

1. You can use this code:
```
.posts-slider .active {
    font-size: 25px;
}
```
2. Please see screenshots http://prnt.sc/f0jmon http://prnt.sc/f0jmu3

Regards,
Rose Tyler.
#161147 Copied
irish

Participant

September 12, 2017 at 08:38

Hi Rose,

On http://www.trailrunnersbrabant.nl/nieuws/ is a error message i’ve never seen before:
Error executing API call (request): The amount is lower than the minimum.

Any idea what this is and how we can fix this?

#172192 Copied

Rose Tyler

Support staff

September 13, 2017 at 10:35

Hello,

Please follow instructions and update theme:
https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
Also, update all required plugins: https://www.8theme.com/download-plugins/
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.

Regards

#172308 Copied
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