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Update theme, woocommerce and crash visual composer

This topic has 24 replies, 3 voices, and was last updated 6 years, 7 months ago ago by Rose Tyler

nmpp

Participant

September 4, 2017 at 20:48

I tried update the theme version 2.8 to 3.1 and woocomerce to 3.1 too.
When i installed these versions the web page broke.

All content with visual composer doesn´t show and when i try edit all content with visual composer i can´t because never loads.

the domain is: http://www.elgi.com.uy
can you check?

Regards,

Please, contact administrator
for this information.

#171558 Copied Theme version: 3.1 WooCommerce version: 3.1

23 Answers

Laranz

Participant

September 5, 2017 at 05:17

Hi,

Can you pass us the WP Login details in the Private Content? so that we can login and check what is going wrong.

Make sure all the plugins, theme and WordPress are up-to-date. If not, please update everything to its latest version.

Also, try to disable all plugin other than theme’s recommended one and see that fixes something or not.

Let us know,

Thanks,
laranz.,

#171576 Copied

nmpp

Participant

September 5, 2017 at 21:00

Hi Laranz.

Thanks for you response.

today we returned to a backup of the previous stable version (theme 2.8 and woocommerce 2.6):

we installed version 3.1 of the theme with woocomerce 3.1.2 and failed.

Can you try to migrate?

We have a site backup where there are no problems if the base is corrupted.

We thank you for the urgency as it is a sales site.

Regards.

Please, contact administrator
for this information.

#171676 Copied

Laranz

Participant

September 6, 2017 at 05:10

Hi,

Please pass me the WP Login details and FTP login details, I don’t want the login for your hosting.

If the live site is working just fine with the old version means, just create another site for staging ( Something like dev.yoursite.com or staging.yoursite.com ) and we can try to update there first, and find the issue and then do the same of live site, so that it won’t affect the sales of the live site.

Let us know,

Thanks,
laranz.

#171686 Copied

nmpp

Participant

September 6, 2017 at 14:55

Hi Laranz, how are you?
Okay, sorry, I gave you the data from WP.
Can you try updating it? we have a backup database.
You can edit in production mode…
We need solve this issue as soon as possible and we dont have time to did testing site, sorry we preffer do it the troubleshooting on the original site. If we have any problem we can restore the site.
Thank you!
Regards.

Please, contact administrator
for this information.

#171755 Copied

Rose Tyler

Support staff

September 7, 2017 at 09:48

Hello,

Please contact your hosting provider support and ask them to increase the following PHP settings:
– post_max_size to 64M;
– upload_max_filesize to 64M.
Then follow our documentation https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Also, update all required plugins https://www.8theme.com/download-plugins/ http://prntscr.com/gi54g8

Regards

#171809 Copied

nmpp

Participant

September 7, 2017 at 18:56

Dear all,
we are installes theme 3.1 and activated.

Can you enter on my site?
I dont update woocommerce because is when the site crash.

Can you check now and then update woocommerce?

Regards,

#171890 Copied

nmpp

Participant

September 7, 2017 at 20:21

Wordpress 4.8.1 is updated too.
Regards,

#171893 Copied

Rose Tyler

Support staff

September 8, 2017 at 08:15

Hello,

Please disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and update all required plugins https://www.8theme.com/download-plugins/ http://prntscr.com/gijmad
If you will face any problem please report and provide FTP access in Private Content.

Regards

#171908 Copied

nmpp

Participant

September 8, 2017 at 16:58

Hello
The site is online, updated and with all requiered plugins activated (desactivated not requiered).
Can you enter and check?
my header is full screen and the header is on the picture no like see now.
Remember, visual composer dont function…
Regards

#171974 Copied

nmpp

Participant

September 10, 2017 at 20:31

I will send ftp account in private. Regards,

Please, contact administrator
for this information.

#172034 Copied

Rose Tyler

Support staff

September 11, 2017 at 09:21

Hello,

Is your problem solved http://prntscr.com/gjox8p ? Also update Ultimate Addons for Visual Composer to 3.16.16 version.

Regards

#172074 Copied

nmpp

Participant

September 11, 2017 at 13:39

Thank you for you answer.
I can edit with visual composer but the webpage online continue broken.
MAny sections are empty

http://img.fenixzone.net/i/mbWO8t9.jpeg

#172121 Copied

Rose Tyler

Support staff

September 11, 2017 at 13:45

You need to check content of your pages and replace elements which have this message http://prntscr.com/gjs6bq

Regards

#172123 Copied

nmpp

Participant

September 12, 2017 at 13:56

I delete all content with the message but for example, the header continue broken,,,
Could you check?

#172230 Copied

Rose Tyler

Support staff

September 12, 2017 at 14:25

Please check now.
If problem persists, please describe it with more detail.

Regards

#172240 Copied

nmpp

Participant

September 12, 2017 at 15:07

For example,

my header is not the same to before update.
Before we saw the photo slider behind the header, and now: https://k60.kn3.net/E/A/F/B/7/0/974.jpg

Anothe think,
when i have clic on “preguntas” and then clic on button “+” the clic dont function correctlly:

https://k61.kn3.net/2/9/A/0/B/F/568.jpg

Can you check?

Regards,

#172253 Copied

Rose Tyler

Support staff

September 12, 2017 at 15:23

Please check header now and try to re-add FAQ element on this page or on a new test page. Let me know result.

Regards

#172256 Copied

nmpp

Participant

September 12, 2017 at 18:42

Ok, excellent.
Now its ok.
I have one important problem…
In Chrome the web dont show some images and buttones, its the same problem?

#172273 Copied

Rose Tyler

Support staff

September 13, 2017 at 07:45

Very likely it is the same problem, so try to change or re-add such elements.
Feel free to ask if you have any other questions.

Regards

#172296 Copied
Tagged: theme, update, visual composer, woocommerce, wordpress
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