Tagged: Visual Composer
I tried update the theme version 2.8 to 3.1 and woocomerce to 3.1 too.
When i installed these versions the web page broke.
All content with visual composer doesn´t show and when i try edit all content with visual composer i can´t because never loads.
the domain is: http://www.elgi.com.uy
can you check?
Regards,Site URL: hidden Theme version: 3.1 WooCommerce version: 3.1
Can you pass us the WP Login details in the Private Content? so that we can login and check what is going wrong.
Make sure all the plugins, theme and WordPress are up-to-date. If not, please update everything to its latest version.
Also, try to disable all plugin other than theme’s recommended one and see that fixes something or not.
Let us know,
Thanks for you response.
today we returned to a backup of the previous stable version (theme 2.8 and woocommerce 2.6):
we installed version 3.1 of the theme with woocomerce 3.1.2 and failed.
Can you try to migrate?
We have a site backup where there are no problems if the base is corrupted.
We thank you for the urgency as it is a sales site.
Regards.Site URL: hidden
Please pass me the WP Login details and FTP login details, I don’t want the login for your hosting.
If the live site is working just fine with the old version means, just create another site for staging ( Something like dev.yoursite.com or staging.yoursite.com ) and we can try to update there first, and find the issue and then do the same of live site, so that it won’t affect the sales of the live site.
Let us know,
Hi Laranz, how are you?
Okay, sorry, I gave you the data from WP.
Can you try updating it? we have a backup database.
You can edit in production mode…
We need solve this issue as soon as possible and we dont have time to did testing site, sorry we preffer do it the troubleshooting on the original site. If we have any problem we can restore the site.
Please contact your hosting provider support and ask them to increase the following PHP settings:
– post_max_size to 64M;
– upload_max_filesize to 64M.
Then follow our documentation http://www.8theme.com/demo/docs/woopress/#!/installation_upgrade
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Also, update all required plugins https://www.8theme.com/download-plugins/ http://prntscr.com/gi54g8
Please disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and update all required plugins https://www.8theme.com/download-plugins/ http://prntscr.com/gijmad
If you will face any problem please report and provide FTP access in Private Content.
The site is online, updated and with all requiered plugins activated (desactivated not requiered).
Can you enter and check?
my header is full screen and the header is on the picture no like see now.
Remember, visual composer dont function…
my header is not the same to before update.
Before we saw the photo slider behind the header, and now: https://k60.kn3.net/E/A/F/B/7/0/974.jpg
when i have clic on “preguntas” and then clic on button “+” the clic dont function correctlly:
Can you check?
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