Make sure that you have synchronized translation files with pot file using LocoTranslate options and check if the word is translated again. If it does not help provide admin panel and FTP access to your site.
Please update theme to the latest version http://xstore.helpscoutdocs.com/article/63-theme-update
and then synchronize translation files. Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed.
Also, don’t forget to backup all the files before any update.
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