Can't translate some words - by Siteetc

This topic has 10 replies, 3 voices, and was last updated 6 years, 6 months ago ago by Rose Tyler

  • Avatar: Siteetc
    Siteetc
    Participant
    September 12, 2017 at 18:13

    Hi, I’m using loco translate and I could translate most of the phrases I wanted, but are some that I cant find to translate.. look picture
    http://imgur.com/a/4vCpA

    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 13, 2017 at 07:53

    Hello,

    Please read this topic https://www.8theme.com/topic/translate-8/

    Regards

    Avatar: Siteetc
    Siteetc
    Participant
    September 14, 2017 at 15:36

    https://imgur.com/a/G0Yuh
    even so, it doesnt change

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 14, 2017 at 16:14

    Hello,

    Make sure that you have synchronized translation files with pot file using LocoTranslate options and check if the word is translated again. If it does not help provide admin panel and FTP access to your site.

    Regards

    Avatar: Siteetc
    Siteetc
    Participant
    September 14, 2017 at 18:10

    I will sent user on private, i could translate a lot of words, but this “quantity” i cannot..
    thanks

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 15, 2017 at 09:34

    Hello,

    Please update theme to the latest version http://xstore.helpscoutdocs.com/article/63-theme-update
    and then synchronize translation files. Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed.
    Also, don’t forget to backup all the files before any update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 15, 2017 at 09:38

    Hello,

    We also need FTP access to your site. Have you made any changes in template files? Because we need to update theme.

    Regards

    Avatar: Siteetc
    Siteetc
    Participant
    September 15, 2017 at 13:36

    Im updating the theme at the moment, please wait for the full update then I give you the access to ftp

    Avatar: Siteetc
    Siteetc
    Participant
    September 15, 2017 at 14:45

    ok, it worked 😉

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 15, 2017 at 14:56

    We are glad that you sorted out. 🙂

    Regards

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