Forum Replies Created

Viewing 30 posts - 57,541 through 57,570 (of 68,223 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 15:19

    Hello,

    You need to re-upload “Custom page heading image for this category” for the category with the problem.
    I do not see the problem with the carousel speed. How can I recreate the issue?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 15:14

    Hello, @neotehnik

    Please create a new topic, describe your problem in details and provide temporary wp-admin and FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 15:12

    Hello, @johnpapast

    FTP access is incorrect. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 15:10

    Hello,

    Try to enable the default WP theme. Do you have the same issue?
    Your site under maintenance mode, so please provide us with temporary wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 15:04

    Hello, @neotehnik

    Make sure that you use latest theme version and all required plugins are updated.
    Try to enable the default WP theme. Do you have the same issue?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 14:57

    Hello, @donaceli

    Sorry for the delay due to the weekends.
    Please describe the desired result in more details, maybe provide some screenshots to help me understand more.
    Also, provide link to page and wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 14:54

    Hello,

    Sorry for the delay due to the weekends.
    1) WooCommerce made a lot of changes in 3.3 update and moved option to choose what you want at shop page to Customizer http://prntscr.com/in5vbg
    2) Please provide some screenshots of your filters and links to help me understand more.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 14:51

    Hello,

    You’re welcome!
    This bug will be fixed in next theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 14:50

    Hello,

    You can simply disable Screets Live Chat plugin or if you plane to use the plugin, contact your hosting provider and confirm that file_get_contents() function is enabled, because looks like your server blocks outgoing connections.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 14:45

    Hello,

    I’ve sent the topic to our developers, maybe this idea will be realized and such option will be added in one of next theme updates. Follow our changelog.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 14:34

    Hello,

    Wp-admin credentials are incorrect. Please check them.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 14:25

    Hello,

    Please provide screenshot of the problem and temporary wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 14:21

    Add code in Custom css for mobile:
    2.

    .products-grid .product {
        padding-left: 2px;
        padding-right: 2px;
    }

    3.

    .products-grid .product-title {
        min-height: 80px;
        margin-bottom: 0px;
    }

    1. Please provide temporary wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 14:10

    Theme Options > Typography > Breadcrumbs > Page heading title.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 13:53

    Hello,

    Could you please provide temporary wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 13:43

    Hello,

    Please provide screenshot for better understanding.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 13:40

    Hello,

    You need to add image and title elements in a new row above, like – https://prnt.sc/in36ce

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 13:29

    Hello,

    I’ve added “demo form”. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 13:27

    Hello,

    Please provide link to page where you have this text.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 13:24

    Hello,

    This text comes from woocommerce plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 13:10

    Hello,

    Please provide link to page with the problem and temporary wp-admin access in private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 11:58

    Hello,

    Thank you for purchasing our theme and for reaching us.
    ‎Do you use CDN?
    What mobile device and browser do you use?
    Also, provide temporary wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 11:53

    Hello,

    Do you have this problem when parent theme is enabled or with child theme only? Did you do any changes in the template files?
    If you have the problem even with parent theme activated on site, please provide FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 11:48

    Hello,

    You can use translation to change the text without editing php files.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 11:39

    Hello,

    Please see screenshots http://prntscr.com/in1ghc http://prntscr.com/in1goq http://prntscr.com/in1gxj http://prntscr.com/in1hoa
    Pre Footer –
    [vc_row full_width="stretch_row_content_no_spaces"][vc_column][instagram size="medium" columns="2" slider="1" spacing="1" number="8" large="5" notebook="5" tablet_land="3" tablet_portrait="2" mobile="1" username="whowhatwear"][/vc_column][/vc_row]
    Footer –

    [vc_row full_width="stretch_row" content_placement="middle" css=".vc_custom_1491291354872{padding-top: 10px !important;padding-bottom: 20px !important;}"][vc_column width="5/12" css=".vc_custom_1491290914619{margin-bottom: 15px !important;}"][menu menu="39" style="horizontal" align="right"][/vc_column][vc_column width="2/12"][vc_single_image image="5162" img_size="full" alignment="center" css=".vc_custom_1491290971821{margin-bottom: 0px !important;padding-bottom: 15px !important;}"][/vc_column][vc_column width="5/12" css=".vc_custom_1491290924182{margin-bottom: 15px !important;}"][menu menu="40" style="horizontal"][/vc_column][/vc_row][vc_row css=".vc_custom_1491291035601{margin-bottom: 15px !important;}"][vc_column][follow size="small" target="_blank" icons_bg="#373737" icons_color="#737373" icons_bg_hover="#393939" icons_color_hover="#919191" colorfull="true" filled="true" facebook="facebook.com" twitter="twitter.com" instagram="instagram.com" google="#"][/vc_column][/vc_row][vc_row][vc_column el_class="copiright-section" css=".vc_custom_1491290625308{margin-top: 0px !important;}"][vc_column_text]
    <p style="font-size: 15px; color: #5c5c5c; font-weight: 500; text-align: center;">© Created by <a style="color: #d4d4d4; font-weight: bold;" href="https://www.8theme.com/">8theme</a> - Power Elite ThemeForest Author.</p>
    [/vc_column_text][/vc_column][/vc_row]

    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 11:19

    Hello,

    1. Customize > Woocommerce > Product Catalog > Products per row.
    2. Please check settings one more time – http://prntscr.com/in18iq

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 11:12
    footer .owl-nav .owl-next:before, footer .owl-nav .owl-prev:before {
        color:  white;
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 11:00

    Hello,

    Please try to activate theme now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 09:57

    Hello,

    Thanks for the notice. We will fix this in next theme update, please add this code in Theme Options > Styling > Custom css, as a temporary solution:

    .single-product .product-images .onsale {
        z-index: 9;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 09:55

    Hello,

    You’re welcome!

    Regards

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    Viewing 57,570 results - 57,541 through 57,570 (of 68,223 total)
Viewing 30 posts - 57,541 through 57,570 (of 68,223 total)
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