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Character "?" - by Giovanni - on WordPress WooCommerce support

This topic has 14 replies, 3 voices, and was last updated 6 years, 1 months ago ago by Rose Tyler

Giovanni

Participant

March 5, 2018 at 10:28

Hello, I encounter a problem because I’m given the “?” instead of ‘(apostrophe) or characters with accent (example: à, ò, è, é, ù, ì).
In particular, it occurs when both image and text are present in the content. The same is done using visual composer where in the same row I insert image and text.

Sorry my English
Thank you

———————-
Ciao, riscontro un problema in quanto mi viene restituito il carattere “?” al posto di ‘ (apostrofo) o caratteri con accento (esempio: à, ò, è, é, ù, ì).
In particolare si verifica quando nel contenuto è presente sia immagine che testo. Lo stesso avviene utilizzando visual composer dove nella stessa riga inserisco immagine e testo.

Scusate il mio l’inglese
Grazie

Please, contact administrator
for this information.

#187141 Copied Theme version: XSTORE 4.21 WooCommerce version: 3.3.3

13 Answers

Rose Tyler

Support staff

March 5, 2018 at 15:10

Hello,

Try to enable the default WP theme. Do you have the same issue?
Your site under maintenance mode, so please provide us with temporary wp-admin access in Private Content.

Regards

#187196 Copied

Giovanni

Participant

March 5, 2018 at 15:46

Hello and thanks for the reply.
With the default theme I do not have the same problem.
The problem occurs if I insert images together with the text.
In the case of visual composer, this happens if text and images are in the same row even in different columns.
Thank you.
—————————-
Ciao e grazie per la risposta.
Col tema predefinito non ho lo stesso problema.
Il problema si verifica se insieme al testo inserisco immagini.
Nel caso di visual composer, ciò avviene se testo e immagini si trovano nella stessa riga anche in colonne diverse.
Grazie.

Please, contact administrator
for this information.

#187210 Copied

Olga Barlow

Support staff

March 5, 2018 at 18:37

Hello,

You gave us limited access to your dashboard and we cant see plugins that you use, themes and Theme Options http://prntscr.com/in7u8r

Besides even if we are logged in we only see this on the fronend http://prntscr.com/in7ugi

Please, allow us to check plugins, themes, and Massive Addons plugin settings and allow to check the frontend and reply back.

Regards

#187245 Copied

Giovanni

Participant

March 5, 2018 at 19:30

Hi, I created your account.

Please, contact administrator
for this information.

#187251 Copied

Olga Barlow

Support staff

March 6, 2018 at 14:16

Hello,

1) Keep this option off http://prntscr.com/inl7dk
2) Problem is caused by your custom code in child theme http://prntscr.com/inl57d
http://prntscr.com/inl7n5 Once I removed it everything works fine.

Regards

#187347 Copied

Giovanni

Participant

March 6, 2018 at 14:55

Hello and super thanks for solving the problem !!
Unfortunately, another has arisen …
Links to wordpress tags do not work, while meta-links by product are used. I checked the .htaccess file and it seems to be regular.
How can I solve?
————————————–
Ciao e super grazie per aver risolto il problema!!
Purtroppo ne è sorto un altro…
Non funzionano i link per tags di wordpress, mentre i link meta per prodotto sunzionano. Ho controllato il file .htaccess e sembra regolare.
Come posso risolvere?

#187357 Copied

Olga Barlow

Support staff

March 6, 2018 at 16:07

Hello,

Look, I have told you in the previous message that this code is incorrect http://prntscr.com/inmylo it breaks your site. I have removed it but you added it again.

Enable WP debug and check by yourself. Parent theme does not include this code. It’s your child theme index.php file that you created by yourself.

Regards

#187375 Copied

Olga Barlow

Support staff

March 6, 2018 at 16:12

Tried to enable debug via Dashboard and was locked. Provide me FTP access to enable it.

Regards

#187379 Copied

Giovanni

Participant

March 6, 2018 at 19:26

Excuse me, I did not understand correctly your message in English.
I arranged the index.php file by removing <meta charset = “UTF-8″>

You, in trying to enable debugging, you put this in the wp-config.php file
line: 80
define (‘WP_DEBUG’, true;
and the site went offline, I fixed it like this:
define (‘WP_DEBUG’, true);

In the home in debug mode, this message appears:
wc_checkout_params is deprecated since version 3.3.3! Use in its place woocommerce_get_script_data in /www.dxxxxxxxxxxxxxxxxa.com/wp-includes/functions.php on line: 4090

I am attaching the file error.jpg with the details

Thanks for your time
—————————

Scusami, non avevo capito corettamente il tuo messaggio in inglese.
Ho sistemato il file index.php togliendo <meta charset=”UTF-8”>

Tu, nel cercare di abilitare il debug hai messo questo nel file wp-config.php
riga: 80
define(‘WP_DEBUG’, true;
ed il sito è andato offline, ho sistemato io così:
define(‘WP_DEBUG’, true);

Nella home nella modalità debug appare questo messaggio:
wc_checkout_params è deprecata dalla versione 3.3.3! Utilizzare al suo posto woocommerce_get_script_data in /www.dxxxxxxxxxxxxxxxxa.com/wp-includes/functions.php on line:4090

Ti allego il file error.jpg con i dettagli

Grazie per la tua disponibilità

Please, contact administrator
for this information.

#187421 Copied

Giovanni

Participant

March 7, 2018 at 14:20

Hi, I have enabled debug mode and display the following errors:

Notice: wc_checkout_params è deprecata dalla versione 3.3.3! Utilizzare al suo posto woocommerce_get_script_data. in /web/htdocs/www.ddxxxxxxxxxxxxxa.com/home/wp-includes/functions.php on line 4090

Notice: Trying to get property of non-object in /web/htdocs/www.dxxxxxxxxxxxxxa.com/home/wp-content/plugins/wwp-vc-gmaps/wwp-vc-gmaps.php on line 76

Thanks for the support

#187510 Copied

Olga Barlow

Support staff

March 7, 2018 at 20:59

Hello,

Provide us FTP access to your site to find out what gives you “Notice: Trying to get property of non-object in” notice.
I suppose that this one “Notice: wc_checkout_params è deprecata dalla versione 3.3.3! Utilizzare al suo posto woocommerce_get_script_data” is because of third-party plugin for woocommerce that you use, which one I’ll be able to tell you only when I get FTP access.

Also, you need to update Visual Composer plugin but once we tried to do this we get the fatal error because of code in your child theme. Please, fix that error because the site should not crash once you disable plugin.

Regards

#187572 Copied

Giovanni

Participant

March 7, 2018 at 23:13

Thank you,
I solved the problem, the plugin that generates the error is Subscriptio ver. 2.3.8.
Now everything seems ok.
Many thanks
——————————–
Grazie,
ho risolto il problema, il plugin che genera l’errore è Subscriptio ver. 2.3.8.
Ora sembra tutto ok.
Molte Grazie

#187578 Copied

Rose Tyler

Support staff

March 9, 2018 at 08:11

Hello,

You’re welcome!
Have a nice day.

Regards

#187628 Copied
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