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8THEME Tabs not displayed - by Two_Step - on WordPress WooCommerce support

This topic has 10 replies, 2 voices, and was last updated 6 years, 1 months ago ago by Rose Tyler

Two_Step

Participant

March 5, 2018 at 12:20

Hi there,

We are using the 8THEME tabs in our webshop (still in development stage). After updating WP, the theme and all plugins, the tabs are not displayed anymore. We tried to disable all plugins (except WPBakery Page Builder, WC, and the core plugin -> because these plugins were needed to see the tabs).

Can you help us out?

Thanks in advance.

#187161 Copied Theme version: 4.21 WooCommerce version: 3.3.3

9 Answers

Rose Tyler

Support staff

March 5, 2018 at 13:10

Hello,

Please provide link to page with the problem and temporary wp-admin access in private Content.

Regards

#187165 Copied

Two_Step

Participant

March 6, 2018 at 08:50

You can see the problem on this page: http://kamado.twostepdev.nl/grill-guru-kamado-classic/

The strange thing is that the tabs are working on this page: http://kamado.twostepdev.nl/saffire-kamado-large.

I think the issue might be de amount of accessoiries within the Accessoiries tab. But it was working fine before the updates.

Hope you can help us out.

#187278 Copied

Rose Tyler

Support staff

March 6, 2018 at 11:13

Hello,

Please provide temporary wp-admin access in Private Content, so we can take a closer look.

Regards

#187307 Copied

Two_Step

Participant

March 6, 2018 at 13:11

Here it is:

Please, contact administrator
for this information.

#187326 Copied

Rose Tyler

Support staff

March 6, 2018 at 13:19

Hello,

Please provide also FTP access in Private content.

Regards

#187331 Copied

Two_Step

Participant

March 6, 2018 at 15:27

FTP login:

Please, contact administrator
for this information.

#187363 Copied

Rose Tyler

Support staff

March 6, 2018 at 15:29

Fixed.

Regards

#187364 Copied

Two_Step

Participant

March 6, 2018 at 16:43

Thank you very much!

I am wondering if you can tell me how you fixed it?

#187390 Copied

Rose Tyler

Support staff

March 6, 2018 at 16:52

You’re welcome!
It was a bug with [8THEME] Products element. The fix also will be included in next theme update.

Regards

#187393 Copied
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