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Viewing 30 posts - 56,941 through 56,970 (of 68,223 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 10:03

    Hello,

    I still see the js problem in the console on your site.
    Do you use third-party plugins that do not come bundled with our theme? Try to disable them and check if the menu problem still persists. Let us know result.
    Please provide temporary wp-admin and FTP access in the Private Content area so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 09:57

    Hello,

    Wp-admin credentials are incorrect. Please check them.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 09:51

    Hello,

    You can use your purchase code to activate test site. Once you will get the activation limit error, simply contact us, we will check your activations and change the limit for you.
    Please read more – https://themeforest.net/licenses/standard

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 09:48

    Hello,

    1.

    .shopping-container .cart-popup .button:first-child {
        display: none;
    }

    2.

    .header-wrapper.header-advanced .header-search.act-default div.fancy-select div.trigger {
        display: none;
    }

    3. Theme Options > General > Header Settings > Top bar background
    4. Add this code in functions.php file of child theme:
    remove_action( 'woocommerce_single_product_summary', 'etheme_size_guide', 21 );
    and rewrite xstore/woocommerce/single-product-content.php file via child theme http://prntscr.com/ito5t4
    etheme_size_guide()
    5.
    – Theme Oprions > E-commerce > Products Page Layout > Products view mode > Only grid
    http://prntscr.com/ito25q
    – you can add “Filter Products by Attribute” widget in “Shop filters” widget area
    6.

    .prefooter .mc4wp-form .et-mailchimp input[type="email"] {
        width: 100%;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 09:30

    Hello,

    1. I have a bit changed your custom code http://prntscr.com/itntji. Please clear cache and check now.
    2. You can use this custom css code:

    .single-product .page-heading {
        display: none;
    }

    3. You can make changes in theme files (woopress/woocommerce folder) via child theme – https://codex.wordpress.org/Child_Themes
    or use custom css code to hide some elements on single product page. This article will be useful for removing tabs – https://docs.woocommerce.com/document/editing-product-data-tabs/ (add code in functions.php file of child theme)

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 09:06

    Please delete this custom css code http://prntscr.com/itnl9j
    and add a new one:

    .products-grid .product .product-image-wrapper {
        display:  -webkit-box;
        display:  -webkit-flex;
        display:  -ms-flexbox;
        display:  flex;
        -webkit-box-align:  center;
        -webkit-align-items:  center;
            -ms-flex-align:  center;
                align-items:  center;
        -webkit-box-pack:  center;
        -webkit-justify-content:  center;
            -ms-flex-pack:  center;
                justify-content:  center;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 09:04

    Hello,

    Please try to create a topic one more time – https://www.8theme.com/forums/royal-wordpress-support-forum/ http://prntscr.com/itnk2x

    Could you please describe the problem in more details and provide screenshots for better understanding? Also, provide temporary wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 08:59

    Hello,

    Unfortunately, the menu can’t be imported, because of WordPress does not allow import of custom fields. You need to create an own menu https://www.8theme.com/demo/docs/royal/#!/primary_menu https://www.8theme.com/videos/ (Royal – WordPress ThemeEngine – Menu Set Up).
    On this demo https://www.8theme.com/demo/royal/demo61/#1 using One page menu, please read our documentation https://www.8theme.com/demo/docs/royal/#!/3_one_page and see screenshots https://prnt.sc/itnekd https://prnt.sc/itnex4
    I’ve created a new contact form, so you can set it on your page.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 08:38

    Hello,

    Please add this code in Theme Options > Styling > Custom css:

    .single-post .content-article a {
        color: #ff7702;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 08:35

    Hello,

    Please re-name child-theme folder via FTP, because with our access we can’t do this. Let us know once this will be done.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 08:31

    Hello,

    Please try to disable all 3-rd party plugins. If problems won’t be solved, please provide us with screenshots of issues and temporary wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 08:20

    Hello,

    Thanks for the notice. I’ve sent a report to our developers, this will be fixed in one of the theme updates.
    Please provide temporary wp-admin access and link to the page and I will reset the color.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 08:13

    Hello @hdowthwaite,

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 08:12

    Hello,

    Do you use CDN?
    Please provide temporary wp-admin and FTP access so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 17:10

    Hello,

    You need to check Woocommerce > Status to see which file is outdated https://prnt.sc/itcqfa
    compare 2 files and add the missing code to your child theme file.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 17:06

    Oh I see, this is the default functionality for columns, that is independent of theme. You can add custom classes for row and both columns and add custom css code into custom.css with a media query,
    for the row
    https://prnt.sc/itcily
    for columns https://prnt.sc/itciwg

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 16:57

    Hello @hdowthwaite,

    The problem caused by changes in xstore-child/framework/widgets/wp-instagram-widget.php file. With the parent theme activated, the Instagram works fine, so you need to compare 2 files and add the missing code to your child theme file.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 16:43

    Here is a list of required plugins https://www.8theme.com/documentation/xstore/plugins/included-plugins/ if you disable all plugins except these, the problem persist?
    Does it work in the same way if the parent theme activated?
    Please provide temporary wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 16:31

    Hello,

    Sorry for the delay. I do not see changes, still can’t check permalinks settings https://prnt.sc/itc1n9
    Do you have the problem with our theme only or with a default WP theme too? Try to re-save permalinks settings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 16:24

    Please add this custom css code in Theme Options > Styling > Custom css:

    .category-grid.style-classic .categories-mask h4 {
        font-size: 16px;
        color: #d64344;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 15:52

    You’re welcome!
    Please add this code in Theme Options > Styling > Custom css:

    .single-product .type-product li {
        font-weight: 400;
    }
    .single-product .product-information  .tagged_as {
        display:  none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 15:38

    Hello,

    You can change this custom css code – http://prntscr.com/itb6jv
    to

    top: 50% !important;
    right: 75% !important;

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 15:35

    Hello,

    You can add this code in functions.php file of child theme:

    if ( is_rtl() ) {
          add_action('wp_head', 'etheme_custom_font');
    }
    function etheme_custom_font() {
          ?>  <link href="https://fonts.googleapis.com/css?family=El+Messiri" rel="stylesheet"> <?
    }

    and use this custom css:

    .rtl * {
        font-family:  "El Messiri" !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 15:33

    You’re welcome.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 15:31

    Hello,

    Please changes this custom css code:

    .fixed-header .menu-main-menu-container {
        margin-top: 18px;
    }

    to

    .fixed-header-area .fixed-header .logo-with-menu + div + div {
        margin-top: 15px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 15:26

    Hello,

    Use Yoast SEO plugin to be able to choose images for the FB. Don’t forget to clean the FB cache for the posts you already shared https://developers.facebook.com/tools/debug/sharing/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 15:18

    Hello,

    I am glad that the problem was solved.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 15:17

    Hello,

    Please make sure you cleared all cache (browser, plugin, server cache).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 15:14

    Hello,

    You can use Loco Translate plugin and change that text using translation files – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 15:12

    Hello @ben,

    Looks like this is the effect of cache some sort, so please contact your hosting provider and ask to clear server cache.
    Do you use CDN?

    Regards

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    Viewing 56,970 results - 56,941 through 56,970 (of 68,223 total)
Viewing 30 posts - 56,941 through 56,970 (of 68,223 total)
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