Please delete this custom css code http://prntscr.com/itnl9j
and add a new one:

.products-grid .product .product-image-wrapper {
    display:  -webkit-box;
    display:  -webkit-flex;
    display:  -ms-flexbox;
    display:  flex;
    -webkit-box-align:  center;
    -webkit-align-items:  center;
        -ms-flex-align:  center;
            align-items:  center;
    -webkit-box-pack:  center;
    -webkit-justify-content:  center;
        -ms-flex-pack:  center;
            justify-content:  center;
}

Regards

Hello,

Unfortunately, the menu can’t be imported, because of WordPress does not allow import of custom fields. You need to create an own menu https://www.8theme.com/demo/docs/royal/#!/primary_menu https://www.8theme.com/videos/ (Royal – WordPress ThemeEngine – Menu Set Up).
On this demo https://www.8theme.com/demo/royal/demo61/#1 using One page menu, please read our documentation https://www.8theme.com/demo/docs/royal/#!/3_one_page and see screenshots https://prnt.sc/itnekd https://prnt.sc/itnex4
I’ve created a new contact form, so you can set it on your page.
Feel free to ask if you have any other questions.

Regards

Hello,

Please re-name child-theme folder via FTP, because with our access we can’t do this. Let us know once this will be done.

Regards

Hello,

Thanks for the notice. I’ve sent a report to our developers, this will be fixed in one of the theme updates.
Please provide temporary wp-admin access and link to the page and I will reset the color.

Regards

Hello,

Do you use CDN?
Please provide temporary wp-admin and FTP access so we can take a closer look.

Regards

Oh I see, this is the default functionality for columns, that is independent of theme. You can add custom classes for row and both columns and add custom css code into custom.css with a media query,
for the row
https://prnt.sc/itcily
for columns https://prnt.sc/itciwg

Regards

Here is a list of required plugins https://www.8theme.com/documentation/xstore/plugins/included-plugins/ if you disable all plugins except these, the problem persist?
Does it work in the same way if the parent theme activated?
Please provide temporary wp-admin access in Private Content.

Regards

Please add this custom css code in Theme Options > Styling > Custom css:

.category-grid.style-classic .categories-mask h4 {
    font-size: 16px;
    color: #d64344;
}

Regards

Hello,

You can change this custom css code – http://prntscr.com/itb6jv
to

top: 50% !important;
right: 75% !important;

Regards

You’re welcome.

Regards

Hello,

Use Yoast SEO plugin to be able to choose images for the FB. Don’t forget to clean the FB cache for the posts you already shared https://developers.facebook.com/tools/debug/sharing/

Regards

Hello,

Please make sure you cleared all cache (browser, plugin, server cache).

Regards

Hello @ben,

Looks like this is the effect of cache some sort, so please contact your hosting provider and ask to clear server cache.
Do you use CDN?

Regards

You’re welcome!
Have a nice day.

Regards

Hello,

We’ve sent wp-instagram-widget.php file to your registration emails.
You need to replace this file in xstore/framework/widgets/ folder via FTP.

Regards