Topic: Instagram feed won't load

Please can send this file to me also.

I need the file aswell.

Hello @hdowthwaite, @riddlezitindustries, @pmc, @chatchanon.c@gmail.com

Please check email. You need to replace this file in xstore/framework/widgets/ folder via FTP.

Regards

Hello, @hdowthwaite

Could you please provide wp-admin access in Private Content?

Regards

Hello @hdowthwaite,

You use old theme version. I would recommend you to update the theme https://xstore.helpscoutdocs.com/article/63-theme-update and then replace the wp-instagram-widget.php file.

Regards

Hi, This still isn’t working and I have updated the theme to 4.21.1 and then overwritten the file supplied. I have waited 2 hours and still no change.

Please advisee. Thanks.

Hello @hdowthwaite

Please clear all cache (browser, plugin, server cache) and check one more time. Do you use CDN? Could you please provide temporary FTP access in Private Content?

Regards

Hello @hdowthwaite,

The problem caused by changes in xstore-child/framework/widgets/wp-instagram-widget.php file. With the parent theme activated, the Instagram works fine, so you need to compare 2 files and add the missing code to your child theme file.

Regards