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Topic: Essential grid breadcrumbs not working

nsscomtw

Participant

March 13, 2018 4:47 am

Open my link you can see the breadcrumbs ” Home / 愛用者心得 / 寵物使用HB-101健康沒臭味 ” URL is “https://hb-101.31app.tw/essential_grid/寵物使用hb-101健康沒臭味/ ” I have translated the “essential_grid” so it look like 愛用者心得

my problem is https://hb-101.31app.tw/essential_grid/ is not exist , so if you click the breadcrumbs > 愛用者心得 (essential_grid) it can’t go back to the https://hb-101.31app.tw/愛用者心得/

How to edit the permalink ,PAGE NOT FOUND is really bother me 🙁
Site URL: hidden
Theme version: v 3.4
WooCommerce version: 3.2.6

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Rose Tyler

Support staff

March 13, 2018 10:24 am

Hello,

Please provide wp-admin access in Private Content area so we can take a closer look.

Regards

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nsscomtw

Participant

March 14, 2018 4:52 am

Here is my wp-admin access thank you:)
Site URL: hidden
WooCommerce version: 3.2.6

Content is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

March 14, 2018 8:57 am

Hello,

Please provide full admin access, because of we can’t check all backend settings for now.

Regards

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nsscomtw

Participant

March 16, 2018 6:35 am

Sorry ! I have changed the role.

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Rose Tyler

Support staff

March 19, 2018 4:31 pm

Hello,

Sorry for the delay. I do not see changes, still can’t check permalinks settings https://prnt.sc/itc1n9
Do you have the problem with our theme only or with a default WP theme too? Try to re-save permalinks settings.

Regards

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nsscomtw

Participant

March 20, 2018 2:36 pm

ＯＭＧ,I am sorry to waste your valuable time.I have checked it twice to make sure you get full admin access.Please go this new URL. Thank you.
Site URL: hidden
Theme version: 3.4
WooCommerce version: 3.2.6

Content is visible for topic creator and
support staff only.

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Olga Barlow

Support staff

March 22, 2018 2:09 pm

Hello,

Sorry for the delay in answering.
1) Found that breadcrumbs have the issue on the essential grid post because this part should not be there http://prntscr.com/iusyre
Provide me FTP access to fix it.
2) Essential grid post permalinks are not changeable since it’s added in code level and we don’t recommend editing the plugin directly. Changing permalinks will not fix it either since it only accepts WordPress default permalink wildcards.

If you want to change the essential grid permalinks you may try this plugin https://wordpress.org/plugins/custom-post-type-permalinks/, it’s not our plugin so please use it with caution. Always backup your site before doing anything.

Regards

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nsscomtw

Participant

March 23, 2018 2:35 am

I am thankful for all your support.

Content is visible for topic creator and
support staff only.

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Olga Barlow

Support staff

March 23, 2018 11:59 am

Hello,

Unfortunately, the password is not correct. We get

Response: 331 Password required for nss-hb101
Command: PASS **********
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server

Regards

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nsscomtw

Participant

March 26, 2018 2:20 am

I’m sorry the FTP is delete by another admin , Please try it again.I have logged in suceesfully.

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Olga Barlow

Support staff

March 26, 2018 11:19 am

Hello,

Do you have a server cache or CDN? Because we make changes in template files and don’t see any effect. Even if we remove all the content from style.css file and save we can see old file while inspect the site using the console.

Regards

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nsscomtw

Participant

March 27, 2018 2:26 am

Hi,thanks for your support.Now mobile device is broken and all the page show essential_grid on the left top, I need to restore from backup because the website is publishing.
Could you please remove the essential_grid(愛用者心得) on breadcrumbs like the step before i provided FTP for you ?
This step is ok and i will fix the essential grid skin like i did before.
Thank you.

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Olga Barlow

Support staff

March 27, 2018 11:24 am

Hello,

1) I don’t know why your site is broken on mobile because changes that we need to make are related to breadcrumbs only and does not affect the mobile layout.
2) Have you disabled CDN or server cache? Because we can help you with breadcrumbs if you use it. We don’t see our changes and just lose time! Please, reply back only when you disable CDN or server cache and confirm that you have done it.

Regards

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nsscomtw

Participant

April 10, 2018 2:30 am

Hi,I’m sorry to waste your time.My hosting told me that my serve doesn’t have CDN and server cache.
I’m afraid I’ll take too much of your time so I don’t need to fix the breadcrumbs link,just remove the essential_grid(愛用者心得) on breadcrumbs like the step before I provided FTP for you.

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Olga Barlow

Support staff

April 10, 2018 9:07 am

Hello,

I don’t know what cached the files before.
We can save changes now. We have fixed breadcrumbs. Check now.

Regards

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