Page 1756 – 8theme.com

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Viewing 30 posts - 52,651 through 52,680 (of 68,227 total)

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Rose Tyler

Support staff

October 2, 2018 at 10:12

Hello,

Have you tried to disable all 3rd party plugins?
Did you make changes in template files?
Please provide us with temporary wp-admin and FTP access so we can take a closer look.

Regards

#200314 Copied In reply to: Search not working

Rose Tyler

Support staff

October 2, 2018 at 08:24

Hello,

1) Could you please provide temporary wp-admin access?
2) Theme options > Products Page Layout > Sidebar position on mobile.

Regards

#200311 Copied In reply to: Frontpage not showing products

Rose Tyler

Support staff

October 2, 2018 at 08:00

Hello,

Please describe the desired result in more details and provide us with correct wp-admin access.
Waiting for your reply.

Regards

#200308 Copied In reply to: Enlarging an image

Rose Tyler

Support staff

October 2, 2018 at 07:54

Hello,

Have you tried to disable all 3rd party plugins?
Did you make changes in template files?
Please let us know and provide temporary wp-admin and FTP access so we can take a closer look.

Regards

#200306 Copied In reply to: Page jumps from left to center when you navigate to a new page.

Rose Tyler

Support staff

October 2, 2018 at 07:49

Hello,

Thanks for the reply.
Please provide some screenshots for better understanding.
You can use such screenshot maker as Lightshot https://prnt.sc/

Regards

#200305 Copied In reply to: Frontpage not showing products

Rose Tyler

Support staff

October 2, 2018 at 07:47

Hello,

Please describe the desired result in more details and provide URL so we can take a closer look.
Theme Options > Breadcrumbs > Breadcrumbs background.

Regards

#200304 Copied In reply to: breadcrumb

Rose Tyler

Support staff

October 2, 2018 at 07:40

Hello,

On your site, I can see 4.28.1 theme version, the latest one is 5.0.2. I do not see the problem with logo or menu. Have you downgraded theme version?
Please note, that the theme needs to be activated using purchase code in Theme Options.
If you your site is active we would recommend you to create staging site and try to update theme there because we made a lot of changes in PHP, JS files and also theme CSS. That’s why if you have some custom styles based on the old version they would be changed. If everything is ok after update on the staging site then update production.
Here you can find changelog – https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546#item-description__changelog

Regards

#200302 Copied In reply to: new xstore update

Rose Tyler

Support staff

October 2, 2018 at 07:16

Hello,

Please see screenshot – http://prntscr.com/l14ejr

Regards

#200300 Copied In reply to: Xstore Logo

Rose Tyler

Support staff

October 2, 2018 at 07:08

Hello,

500 Internal server error means that there is some Fatal error in PHP script or on the server side. You can turn on debug mode in WordPress to see the error https://codex.wordpress.org/Debugging_in_WordPress
If it will not show any errors then contact your hosting providers and ask them to give you a server error log to check what is wrong.

Regards

#200299 Copied In reply to: By mistake I installed it in 2 domains

Rose Tyler

Support staff

October 1, 2018 at 15:29

Hello,

Please watch our video tutorials – https://youtu.be/OnxkixHtVLI
https://youtu.be/f07MBdnFPfk
http://prntscr.com/l0vln6 + http://prntscr.com/l0vm0r

Regards

#200272 Copied In reply to: Creating mega menu

Rose Tyler

Support staff

October 1, 2018 at 15:07

Only via additional customization.
If you need help with additional customization contact WPKraken team

Regards

#200270 Copied In reply to: Product Page Banner Not Showing

Rose Tyler

Support staff

October 1, 2018 at 13:55

Hello,

We’ve sent 3.7.1 theme version to your registration email.

Regards

#200268 Copied In reply to: Retrieve recent version compatible with Woocommerce 3.3

Rose Tyler

Support staff

October 1, 2018 at 13:48

Hello,

Thanks for the question.
We do not have such plans for the royal theme, for now.

Regards

#200267 Copied In reply to: Performance update for Royal theme?

Rose Tyler

Support staff

October 1, 2018 at 13:45

You can try to use some additional plugin to achieve the desired result, but note that don’t guarantee full compatibility of 3rd-party plugins with the theme.

Regards

#200266 Copied In reply to: Product Page Banner Not Showing

Rose Tyler

Support staff

October 1, 2018 at 13:25

There is no such possibility.
Please read this article – https://businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/

Regards

#200264 Copied In reply to: Product Page Banner Not Showing

Rose Tyler

Support staff

October 1, 2018 at 13:15

Hello,

Please check our new demo – https://xstore.8theme.com/demos/2/marseille02/cart/
You can change this using custom css code. Please provide us with your site URL so we can give you correct css code.

Regards

#200262 Copied In reply to: XStore v5.2 – Page title & Breacrumbs area missing on Basket & Checkout pages

Rose Tyler

Support staff

October 1, 2018 at 13:11

Hello,

On your site, the banner works fine http://prntscr.com/l0tict
If you want to have the similar image on category page – http://prntscr.com/l0tja0

Regards

#200261 Copied In reply to: Product Page Banner Not Showing

Rose Tyler

Support staff

October 1, 2018 at 12:22

Hello,

1) I’ve added “Contact us gym” page and “Prefooter Gym” static block on your site.
https://www.youtube.com/watch?v=hmsxW5KF9dg&index=6&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&t=0s
2) Please read our documentation https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
3) Do you use default VC element or GMAPS for VC? The last one has API key field http://prntscr.com/czidd2 https://docs.brainstormforce.com/how-to-create-google-api-key-in-order-to-make-the-google-map-element-work/
http://prntscr.com/l0svjm – check slider settings

Regards

#200257 Copied In reply to: Section / translation / hidden element

Rose Tyler

Support staff

October 1, 2018 at 12:09

Hello,

Please provide us with your site URL and temporary wp-admin access so we can take a closer look.

Regards

#200256 Copied In reply to: Product Page Banner Not Showing

Rose Tyler

Support staff

October 1, 2018 at 11:03

Dear @charles32,

I this case, I would recommend you to contact the plugin author.
We are theme support and we are able to help you only with issues related strictly to our theme.
Sorry, but we don’t provide support for 3-rd party plugins as it’s out of our support scope.
Unfortunately, it’s not possible for the author to make theme compatible with all the existing plugins.

Regards

#200251 Copied In reply to: captions on gallery images

Rose Tyler

Support staff

October 1, 2018 at 10:09

Hello,

You’re welcome!

Regards

#200248 Copied In reply to: Woocommerce – Personal account

Rose Tyler

Support staff

October 1, 2018 at 10:08

Hello,

This https://prnt.sc/kydawo caused by custom css code – http://prntscr.com/l0qzq8
Which pages have the similar problem?
As I can see you hide blocks with video on mobile. Is it ok for you?
Please describe problems, that remains, one by one more time.
Waiting for reply.

Regards

#200247 Copied In reply to: Royal theme minor issues

Rose Tyler

Support staff

October 1, 2018 at 09:47

By default, there is no such possibility.
Which theme was activated on your site on the screenshot? Do you use an additional plugin to show caption?

Regards

#200245 Copied In reply to: captions on gallery images

Rose Tyler

Support staff

October 1, 2018 at 08:34

Hello,

1) You need to reupload images: http://prntscr.com/l0psik , http://prntscr.com/l0pt0c and Breadcrumbs background image (Theme Options > General > Header Settings).
2) There was an error in the structure of “Victoria” static block. Please check now.
Feel free to ask if you have any other questions

Regards

#200244 Copied In reply to: Woocommerce – Personal account

Rose Tyler

Support staff

October 1, 2018 at 08:01

Hello,

Feel free to ask if you have any other questions.

Regards

#200241 Copied In reply to: Website errors after updates

Rose Tyler

Support staff

October 1, 2018 at 07:59

Hello @myrtolam,

You’re welcome!
Please check our new demo – https://xstore.8theme.com/demos/animals/ there were done some styling improvements.
Could you describe in more details (with screenshots) what exactly is looks incorrect on your site?
I can’t log in. Have you changed wp-admin access? Please provide us with correct wp-admin access and we will help to sort out problems.

Regards

#200240 Copied In reply to: FATAL ERROR after trying to update
Rose Tyler

Support staff

October 1, 2018 at 07:54
Hello,

Please add this code in Theme Options > Custom css > Global custom css as emporary solution:

.mobile-menu-wrapper .menu .sub-menu { left: 0; }

you will be able to delete this code after next theme update.
Do not forget to clear cache before checking result.

Regards
#200239 Copied In reply to: Mobile menu not working
Rose Tyler

Support staff

October 1, 2018 at 07:51

Hello,

Please update WPBakery Page builder (formerly Visual Composer) and Massive Addons for WPBakery page builder plugins via FTP https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Then check updating of products and let me know.

Regards

#200238 Copied In reply to: 404

Rose Tyler

Support staff

October 1, 2018 at 07:46

Hello,

Please provide us with examples of how it works with default WC theme – Storefront and doesn’t work with our theme.

Regards

#200237 Copied In reply to: captions on gallery images

Rose Tyler

Support staff

October 1, 2018 at 07:43

Hello,

Please provide us with temporary wp-admin and FTP access.

Regards

#200236 Copied In reply to: was last modified: date on product category page inside excerpt
← 1 2 3 … 1,755 1,756 1,757 … 2,273 2,274 2,275 →

Viewing 52,680 results - 52,651 through 52,680 (of 68,227 total)

Viewing 30 posts - 52,651 through 52,680 (of 68,227 total)

← 1 2 3 … 1,755 1,756 1,757 … 2,273 2,274 2,275 →

Forum Replies Created

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