Page 1757 – 8theme.com

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Rose Tyler

Support staff

October 1, 2018 at 07:54
Hello,

Please add this code in Theme Options > Custom css > Global custom css as emporary solution:

.mobile-menu-wrapper .menu .sub-menu { left: 0; }

you will be able to delete this code after next theme update.
Do not forget to clear cache before checking result.

Regards
#200239 Copied In reply to: Mobile menu not working
Rose Tyler

Support staff

October 1, 2018 at 07:51

Hello,

Please update WPBakery Page builder (formerly Visual Composer) and Massive Addons for WPBakery page builder plugins via FTP https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Then check updating of products and let me know.

Regards

#200238 Copied In reply to: 404

Rose Tyler

Support staff

October 1, 2018 at 07:46

Hello,

Please provide us with examples of how it works with default WC theme – Storefront and doesn’t work with our theme.

Regards

#200237 Copied In reply to: captions on gallery images

Rose Tyler

Support staff

October 1, 2018 at 07:43

Hello,

Please provide us with temporary wp-admin and FTP access.

Regards

#200236 Copied In reply to: was last modified: date on product category page inside excerpt

Rose Tyler

Support staff

October 1, 2018 at 07:40

Hello,

Please provide us with temporary wp-admin access so we can take a closer look.

Regards

#200234 Copied In reply to: Frontpage not showing products

Rose Tyler

Support staff

October 1, 2018 at 07:35

Hello,

You use 4.28.1 theme version, so you need to have 1.0.23 version of Core plugin. Please download the required plugin version from our site – https://www.8theme.com/download-plugins/ then delete current XStore Core plugin on your site and upload 1.0.23 version of the plugin. Also, you need to activate Massive Addons for WPBakery Page Builder plugin.
Read more – https://www.8theme.com/documentation/xstore/plugins/included-plugins/

Regards

#200233 Copied In reply to: Xstore Core plugin requires the following theme..

Rose Tyler

Support staff

October 1, 2018 at 07:30

Hello,

Please read our documentation – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
Feel free to ask if you have any other questions.

Regards

#200232 Copied In reply to: Translate to Portuguese (Portugal)

Rose Tyler

Support staff

September 29, 2018 at 12:46

Hello,

I found your problem solved in the chat.
Can I help you?

#200217 Copied In reply to: Negative reaction to theme update

Rose Tyler

Support staff

September 29, 2018 at 12:24

Hello,

Please, read this article about uploading favicon https://codex.wordpress.org/Creating_a_Favicon
If you uploaded favicon and don’t see it even when the default theme is activated it means that theme is not the reason of the problem and theme support can do nothing because we can help only with issues related strictly to our theme.
Contact WordPress support then.

Regards

#200209 Copied In reply to: Favicon, product tabs and images

Rose Tyler

Support staff

September 29, 2018 at 12:10

Hello,

The following code doesn’t have any effect on your website, this is for saving custom css from theme options and there is no difference of what theme folder name you have.

Regards.

#200207 Copied In reply to: XStore v5.2 worrying change to child theme functions.php advice needed

Rose Tyler

Support staff

September 29, 2018 at 12:05

Hello, @davie9x

We check your website and don’t see the problem http://prntscr.com/l04hk1. Please, clear your browser cache and check again.

Regards.

#200206 Copied In reply to: CANNOT REDECLARE CLASS – RECENT POSTS WIDGET ERROR

Rose Tyler

Support staff

September 29, 2018 at 12:01

Hello,

Connect to your server via FTP, remove the existing folder et-core-plugin, extract the downloaded archive and upload the extracted folder(1.0.23 version of plugin) to your plugins directory.

Regards

#200205 Copied In reply to: Cannot login into website because "Cannot redeclare class ETheme…."

Rose Tyler

Support staff

September 29, 2018 at 11:57

Hello, @attilio

You have updated Cor plugin but did not update theme. It caused the problem. We have updated your theme to 5.0.2. Check site now.

Regards

#200204 Copied In reply to: Update Issue (Fatal Error) ETheme_Recent_Posts_Widget

Rose Tyler

Support staff

September 28, 2018 at 15:52

Hello,

Please clear cache and check now.

Regards

#200180 Copied In reply to: captions on gallery images

Rose Tyler

Support staff

September 28, 2018 at 15:04

Hello,

Please provide screenshot for better understanding.

Regards

#200177 Copied In reply to: Mobile menu not working

Rose Tyler

Support staff

September 28, 2018 at 15:01

Hello,

Please, contact your hosting provider to get FTP access (FTP hostname, FTP username, FTP password).

Regards

#200176 Copied In reply to: captions on gallery images

Rose Tyler

Support staff

September 28, 2018 at 14:58

Hello @luxeweddingshop,

1) You’re welcome!
2) http://prntscr.com/kztui4 Please clear cache and check one more time.
3) Please check now http://prntscr.com/kztw1u

Regards

#200175 Copied In reply to: FATAL ERROR after trying to update

Rose Tyler

Support staff

September 28, 2018 at 13:58

Would you mind to rate our product: https://themeforest.net/downloads
That would be much appreciated 🙂

Regards

#200170 Copied In reply to: Remove background image on mobile

Rose Tyler

Support staff

September 28, 2018 at 13:31

Hello,

Please go to Theme Options > change any option and save theme option > change the option back and save one more time. Then clear cache and check Shop page.
Let me know the result.

Regards

#200168 Copied In reply to: CANNOT REDECLARE CLASS – RECENT POSTS WIDGET ERROR
Rose Tyler

Support staff

September 28, 2018 at 13:24
Hello,

@media (max-width: 992px) { body { background-image: none; } }

Regards
#200165 Copied In reply to: Remove background image on mobile
Rose Tyler

Support staff

September 28, 2018 at 13:17

Hello,

Please check our new organic demo – https://xstore.8theme.com/demos/organic/
Import of demo content will change all your theme configuration, menu etc.
What exactly is messed? Please describe the problem in more details.
Also, watch this video tutorial to be able to edit content of widgets – https://www.youtube.com/watch?v=4SfPPuwPCVI&index=13&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&t=21s

Regards

#200163 Copied In reply to: CANNOT REDECLARE CLASS – RECENT POSTS WIDGET ERROR

Rose Tyler

Support staff

September 28, 2018 at 13:07

Hello,

Please contact your hosting provider and ask to add https://www.lagrandeboutique.online/wp-content/uploads/xstore/options-style.min.css file to excluded for caching + clear server cache.
Then you will be able to check the mobile menu.

Regards

#200161 Copied In reply to: Mobile Menu Not Working after upgrading

Rose Tyler

Support staff

September 28, 2018 at 12:55

Hello,

As I see, you updated Core plugin but theme version is old on your site.
Please, contact your hosting provider to get FTP access (FTP hostname, FTP username, FTP password) to your site then follow our video tutorial and update theme via FTP https://www.youtube.com/watch?v=I7wPeHEPb6E&index=3&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&t=14s

Regards

#200159 Copied In reply to: Internal Server error 500 when X-Store Theme (Furniture Store) is active

Rose Tyler

Support staff

September 28, 2018 at 12:50

Hello,

Your site under maintenance mode, so I can’t check it.
Go to edit product > edit Product short description.
There is no option to limit these words. If you need help with additional customization contact WPKraken team.

Regards

#200158 Copied In reply to: Excerpt length product page

Rose Tyler

Support staff

September 28, 2018 at 12:46

Hello,

You’re welcome!
Feel free to ask if you have any other questions.

Regards

#200157 Copied In reply to: Issues after updating to 5.0.2

Rose Tyler

Support staff

September 28, 2018 at 12:25

Hello @attilio,

You need to upload theme and plugin via FTP.
Please check FTP access (FTP hostname, FTP username, FTP password). I can’t connect.

Regards

#200153 Copied In reply to: Update Issue (Fatal Error) ETheme_Recent_Posts_Widget

Rose Tyler

Support staff

September 28, 2018 at 12:18

Hello,

Please provide us with temporary wp-admin and FTP access.
Make sure you have checked all the server requirements – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

Regards

#200152 Copied In reply to: Internal Server error 500 when X-Store Theme (Furniture Store) is active
Rose Tyler

Support staff

September 28, 2018 at 12:10
Hello,

You can add a custom class for an element with bg image and use this custom css code in style.css file of your child theme:

@media (max-width: 480px) { .my-custom-class { background-image: none; } }

Regards
#200151 Copied In reply to: Remove background image on mobile
Rose Tyler

Support staff

September 28, 2018 at 10:23

Hello @attilio,

Please upload the latest theme version (5.0.2) and the latest version of Core plugin (1.1.2) via FTP
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#200142 Copied In reply to: Update Issue (Fatal Error) ETheme_Recent_Posts_Widget

Rose Tyler

Support staff

September 28, 2018 at 10:07

You’re welcome!

Regards

#200139 Copied In reply to: Wishlist heart always visible
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Viewing 52,710 results - 52,681 through 52,710 (of 68,231 total)

Viewing 30 posts - 52,681 through 52,710 (of 68,231 total)

← 1 2 3 … 1,756 1,757 1,758 … 2,273 2,274 2,275 →

Forum Replies Created

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