Hello,

You use 4.28.1 theme version, so you need to have 1.0.23 version of Core plugin. Please download the required plugin version from our site – https://www.8theme.com/download-plugins/ then delete current XStore Core plugin on your site and upload 1.0.23 version of the plugin. Also, you need to activate Massive Addons for WPBakery Page Builder plugin.
Read more – https://www.8theme.com/documentation/xstore/plugins/included-plugins/

Regards

Hello,

I found your problem solved in the chat.
Can I help you?

Hello,

The following code doesn’t have any effect on your website, this is for saving custom css from theme options and there is no difference of what theme folder name you have.

Regards.

Hello,

Connect to your server via FTP, remove the existing folder et-core-plugin, extract the downloaded archive and upload the extracted folder(1.0.23 version of plugin) to your plugins directory.

Regards

Hello,

Please clear cache and check now.

Regards

Hello,

Please, contact your hosting provider to get FTP access (FTP hostname, FTP username, FTP password).

Regards

Would you mind to rate our product: https://themeforest.net/downloads
That would be much appreciated 🙂

Regards

Hello,

@media (max-width: 992px) {
    body {
        background-image: none;
    }
}

Regards

Hello,

Please contact your hosting provider and ask to add https://www.lagrandeboutique.online/wp-content/uploads/xstore/options-style.min.css file to excluded for caching + clear server cache.
Then you will be able to check the mobile menu.

Regards

Hello,

Your site under maintenance mode, so I can’t check it.
Go to edit product > edit Product short description.
There is no option to limit these words. If you need help with additional customization contact WPKraken team.

Regards

Hello @attilio,

You need to upload theme and plugin via FTP.
Please check FTP access (FTP hostname, FTP username, FTP password). I can’t connect.

Regards

Hello,

You can add a custom class for an element with bg image and use this custom css code in style.css file of your child theme:

@media (max-width: 480px) {
    .my-custom-class {
        background-image:  none;
    }
}

Regards

You’re welcome!

Regards

Hello,

.product-image-wrapper .footer-product {
    -webkit-transform: translateY(0) !important;
    -moz-transform: translateY(0) !important;
    -ms-transform: translateY(0) !important;
    -o-transform: translateY(0) !important;
    transform: translateY(0) !important;
}
.product-image-wrapper .footer-product .yith-wcwl-add-to-wishlist {
    margin-top: -5px;
}

Regards

Hello,

Please provide us with FTP access.

Regards