Forum Replies Created

Viewing 30 posts - 52,681 through 52,710 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2018 at 07:17

    Hello,

    Theme Options > Products Page Layout > Sidebar position for responsive layout

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2018 at 07:13

    Hello @alexistp,

    You need to upload the latest theme version (5.0.2) and the latest version of Core plugin (1.1.2) via FTP.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2018 at 07:11

    Hello,

    Have you tried to disable all third-party plugin?
    Please provide us with temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2018 at 07:09

    Hello @luxeweddingshop,

    1) Please add this code in Custom css http://prntscr.com/kznvxy for page:

    .navigation-wrapper .menu-inner {
        border-bottom: 1px solid #e1e1e1;
    }

    2) Please provide screenhots for better understanding.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 15:42

    Hello,

    Please provide us with temporary wp-admin access sow e can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 15:29

    Hello,

    Please provide screenshot of the problem.
    Also, check if you have the same problem with default woocommerce theme – Storefront.
    Have you tried to disable third-party plugin?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 14:49

    You’re welcome!
    Would you mind to rate our product: https://themeforest.net/downloads
    That would be much appreciated 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 14:36

    Hello @myrtolam,

    We’ve uploaded theme files via FTP.
    Please go to Appearance > Widgets and set your widgets to correct places
    https://www.youtube.com/watch?v=4SfPPuwPCVI&t=0s&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=13

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 14:22

    Please check now.
    We’ve renamed these files in theme folder https://prnt.sc/kze6rb you can delete them

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 13:46

    Hello,

    Thanks for contacting us.
    Please provide us with your site URL so we can take a closer look.
    Also, provide screenshot for better understanding the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 12:56

    Hello,

    What PHP version do you use?
    Please provide us with temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 12:54

    Hello @myrtolam,

    Please provide us with FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 12:45

    Hello @myrtolam,

    It looks like not all theme files were uploaded correctly.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 12:39

    Hello,

    Theme Options > Typography > Menu > Menu 1 level > Select color

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 12:33

    Hello @myrtolam,

    You need to upload files of latest versions via FTP.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 11:41

    Hello,

    You can change Status or Visibility for your product http://prntscr.com/kzby93

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 11:30

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 11:29

    Hello,

    Please provide screenshot and your site URL.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 11:28

    Hello,

    You use the default Image Carousel element of WPBakery Page Builder plugin, so all available settings you can find in settings of the element.
    Also, you can try to use [8theme] Brands carousel element. To create Brands go to Products > Brands.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 09:08

    Hello @Anton812,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 08:59

    Hello,

    I can’t log in. Have you changed access? Please provide the correct credentials.
    2. Please add this code in Global custom css area:

    .header .header-logo {
        width: 100%;
        display: inline-block;
        text-align: center;
        max-width: none;
        padding-right: 0;
    }
    .header .tbs {
        display: -webkit-box;
        display: -ms-flexbox;
        display: flex;
        width: 100%;
        -webkit-box-pack: center;
            -ms-flex-pack: center;
                justify-content: center;
    }
    .header .header-logo img {
        float: none;
    }
    .header .navbar .container-fluid {
        display: -webkit-box;
        display: -ms-flexbox;
        display: flex;
        -ms-flex-wrap: wrap;
            flex-wrap: wrap;
    }
    @media only screen and (max-width: 1200px) {
        .header .tbs .collapse {
            width: auto;
        }
    }
    @media only screen and (max-width: 992px) {
        .fixed-header-area .header-logo {
            margin-left: 0;
        }
    }
    @media only screen and (max-width: 480px) {
        .fixed-header .header-logo img {
            margin-left: 0;
        }
    }

    6. Please refer to Slider Revolution documentation https://www.themepunch.com/revslider-doc/slider-revolution-documentation/
    8. Please provide URL of the page.
    7. Please try to delete this code from custom css http://prntscr.com/kz9ms5
    10.

    .single article + p{
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 08:02
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 07:51

    Hello,

    You’re welcome!
    Please add this code in Theme Options > Styling > Custom css > Global custom css OR in style.css file of your child theme:

    @media only screen and (max-width: 992px) {
        .template-container .top-bar .top-links {
            display:  block;
        }
    
        .fa-facebook-f:before, .fa-facebook:before {
            color: #d1cbc5;
        }
        .et-follow-buttons {
            position:  absolute;
            top: 10%;
            right: 5%;
        }
        .top-bar .links {
            display:  none;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 07:42

    Hello,

    Fixed. Please, clear cache and check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 07:39

    Hello,

    Theme Options > Blog Layout > http://prntscr.com/kz8ssv

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 07:36

    Hello,

    Please provide some screenshots for better understanding.
    You can use such screenshot maker as Lightshot https://prnt.sc/
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 07:27

    Hello,

    Please provide your purchase code and screenshot of the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 07:22

    Hello,

    Is your problem solved?
    If not, provide us with FTP access also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 07:20

    Hello,

    Looks like versions of the theme and core plugin are not appropriate. Please upload the latest theme version (5.0.2) and the latest version of Core plugin (1.1.2) via FTP.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 07:17

    Hello,

    Thanks for contacting us.
    I do not see any problems with mobile menu http://prntscr.com/kz8jno or photos on my mobile.
    please provide some screenshots for better understanding. Also, clear cache and check the site one more time.

    Regards

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    Viewing 52,710 results - 52,681 through 52,710 (of 68,187 total)
Viewing 30 posts - 52,681 through 52,710 (of 68,187 total)
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