Hello,

Please see screenshot – http://prntscr.com/l14ejr

Regards

Hello,

Please watch our video tutorials – https://youtu.be/OnxkixHtVLI
https://youtu.be/f07MBdnFPfk
http://prntscr.com/l0vln6 + http://prntscr.com/l0vm0r

Regards

Hello,

We’ve sent 3.7.1 theme version to your registration email.

Regards

You can try to use some additional plugin to achieve the desired result, but note that don’t guarantee full compatibility of 3rd-party plugins with the theme.

Regards

Hello,

Please check our new demo – https://xstore.8theme.com/demos/2/marseille02/cart/
You can change this using custom css code. Please provide us with your site URL so we can give you correct css code.

Regards

Hello,

1) I’ve added “Contact us gym” page and “Prefooter Gym” static block on your site.
https://www.youtube.com/watch?v=hmsxW5KF9dg&index=6&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&t=0s
2) Please read our documentation https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
3) Do you use default VC element or GMAPS for VC? The last one has API key field http://prntscr.com/czidd2 https://docs.brainstormforce.com/how-to-create-google-api-key-in-order-to-make-the-google-map-element-work/
http://prntscr.com/l0svjm – check slider settings

Regards

Dear @charles32,

I this case, I would recommend you to contact the plugin author.
We are theme support and we are able to help you only with issues related strictly to our theme.
Sorry, but we don’t provide support for 3-rd party plugins as it’s out of our support scope.
Unfortunately, it’s not possible for the author to make theme compatible with all the existing plugins.

Regards

Hello,

This https://prnt.sc/kydawo caused by custom css code – http://prntscr.com/l0qzq8
Which pages have the similar problem?
As I can see you hide blocks with video on mobile. Is it ok for you?
Please describe problems, that remains, one by one more time.
Waiting for reply.

Regards

Hello,

1) You need to reupload images: http://prntscr.com/l0psik , http://prntscr.com/l0pt0c and Breadcrumbs background image (Theme Options > General > Header Settings).
2) There was an error in the structure of “Victoria” static block. Please check now.
Feel free to ask if you have any other questions

Regards

Hello @myrtolam,

You’re welcome!
Please check our new demo – https://xstore.8theme.com/demos/animals/ there were done some styling improvements.
Could you describe in more details (with screenshots) what exactly is looks incorrect on your site?
I can’t log in. Have you changed wp-admin access? Please provide us with correct wp-admin access and we will help to sort out problems.

Regards

Hello,

Please update WPBakery Page builder (formerly Visual Composer) and Massive Addons for WPBakery page builder plugins via FTP https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Then check updating of products and let me know.

Regards

Hello,

Please provide us with temporary wp-admin and FTP access.

Regards

Hello,

You use 4.28.1 theme version, so you need to have 1.0.23 version of Core plugin. Please download the required plugin version from our site – https://www.8theme.com/download-plugins/ then delete current XStore Core plugin on your site and upload 1.0.23 version of the plugin. Also, you need to activate Massive Addons for WPBakery Page Builder plugin.
Read more – https://www.8theme.com/documentation/xstore/plugins/included-plugins/

Regards

Hello,

I found your problem solved in the chat.
Can I help you?

Hello,

The following code doesn’t have any effect on your website, this is for saving custom css from theme options and there is no difference of what theme folder name you have.

Regards.