Hello,
Please provide temporary wp-admin and FTP access.
Regards
Hello,
Please provide temporary wp-admin and FTP access.
Regards
Hello,
You’re welcome!
Have a nice day.
Regards
Hello,
You’re welcome!
Regards
Hello,
Looks like you updated the XStore Core plugin but did not update the theme. Before every core plugin update, we would recommend you to check the changelog https://xstore.8theme.com/update-history/ and you’ll find that you need to update not just XStore Core plugin but XStore theme first. Any core plugin update requires the theme update to the latest version before the plugin update.
Follow this article to update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Regards
Dear @Muhammet_Taşkale
1) Content of static block can’t be displayed on the mobile menu correctly, so you need to create another menu for mobile https://prnt.sc/l876n4 https://prnt.sc/l876pk Read more – https://www.8theme.com/documentation/xstore/menu-set-up/
2) Sorry, but I do not understand your question. Please describe the request in more details.
Regards
Hello, @Damian_Ortmann
Please create a new topic http://prntscr.com/p6cd1g https://www.8theme.com/forums/xstore-wordpress-support-forum/ and describe the desired result in more details with screenshots.
Use Lightshot screenshot tool https://app.prntscr.com/en/index.html to share screenshots, it creates a link to the image and you will just send us that link.
Regards
Hello,
The furniture demo version uses another header type – http://prntscr.com/p6bher (Variant center 3)
Regards
Hello,
Make sure that you are using latest versions of the theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and additional plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/
1) We don’t have the option to reset all the content but you can re-activate the desired demo version via XStore > Import demos and import of additional pages – http://prntscr.com/p6aq2p
Slider Revolution and Massive Addons for WPBakery Page Builder plugins are used for the Animals demo, so activate these plugins before the import.
Just delete unrequired pages via the Dashboard and edit the main menu depends on your needs via Appearance > Menus.
Home page you can set via Settings > Reading > http://prntscr.com/p6aqn6
If you need help with the import, provide us with the temporary wp-admin access.
2) Provide link to the plugin.
3) Please use English, because we don’t speak your language, unfortunately.
Regards
Hello,
Our technicians will be able to check your question on Monday, due to weekends. Sorry for the delay.
Regards
Hello,
Our technicians will be able to check your question on Monday, due to weekends. Sorry for the delay, please wait.
Regards
Hello,
Here is the custom CSS code:
.back-top span:before {
top: -10px;
}
Regards
Hello @TheOne
Please create a new topic, provide URL of your site and temporary wp-admin access.
Thanks in advance.
Regards
Hello,
6.0 is a major update. Theme Options framework was changed to Redux instead of Option Tree, so you need to install Redux and CMB2 plugins.
Read more – https://www.8theme.com/demo/docs/woopress/Plugins/Included_Plugins
Regards
Hello,
Please provide FTP access.
Regards
Hello,
Could you, please, provide temporary wp-admin access?
Regards
Hello,
It is default content of the sidebar. Go to Theme Options > WooCommerce (Shop) > Shop > Shop page layout > Sidebar Position > Without.
Regards
Hello,
6.0 is a major update that’s why I would recommend you to create a staging site (full copy of the existing one) and update theme there first. If everything is ok then you’ll be able to update production site.
You need to update the theme > update Core plugin > activate the Kirki > go to Theme Options (theme options migration will be finished once you open them) > disable the Redux. Make sure that your child theme doesn’t contain code with the Redux mentioned – https://www.8theme.com/topic/redux-framework-3/
Turn on debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
If you need our help with the update, provide temporary wp-admin and FTP access to the staging site. Please note that our technicians will be available from Monday, due to weekends.
Regards
Hello,
Please provide temporary wp-admin access.
Regards
Hello,
Please check our demo – https://xstore.8theme.com/demos/2/babyland01/shop/ It is not a bug, but predefined behavior, because these arrows are shown on hover only.
You can change it via Theme Options > WooCommerce (Shop) > Shop > Products Styles > Product Content Elements > Hover buttons on mobile http://prntscr.com/p61v6z
Regards
Hello,
Try to clear CDN cache and check the portfolio.
Waiting for your reply.
Regards
You’re welcome!
Regards
Hello,
Our technicians will be able to check your problem on Monday, due to weekends. Sorry for the delay. Please do not change accesses.
Regards
Hello,
Instagram made some changes in their code, so we did changes in our theme – https://xstore.8theme.com/update-history/ http://prntscr.com/p60kjo
To use Instagram on the site, you need to update XStore theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and Core plugin https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Please note that any Core plugin update requires the theme update to the latest version before the plugin update. 6.0 was a major update, Redux Framework was changed to Kirki. Do the backup of all the files and DB before the theme update.
Regards
Hello,
Ok. Thanks for letting us know.
Regards
Hello,
You’re welcome!
Please read this article – https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/ I hope it will be useful.
Regards
Hello,
1) Please watch this video – https://www.8theme.com/documentation/docs/variation-swatches/
Here are settings of variation swatches from our default demo – http://prntscr.com/p5yws4
2) https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/
3) https://prnt.sc/p5yx1r
Let us know if you need any further assistance.
Regards
Hello,
I do not see any problems on mobile – https://prnt.sc/p5yubf Please clear all cache and check one more time.
As a rule, the update doesn’t cause any problem, just follow our documentations https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Please note that any Core plugin update requires the theme update to the latest version before the plugin update.
Feel free to ask if you have any other questions.
Regards
Hello,
It’s possible to implement only by additional customization. If you need help with additional customization you can submit the request here.
Additional customization in files is outside the scope of basic theme support, sorry.
Regards
Hello,
https://xstore.8theme.com/demos/wp-content/uploads/2016/10/suits-banner1.jpg – the size of this image is 570×400
Regards
Hello,
To make site multilanguage, you need to use one of the additional plugins:
1) WPML(paid) https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/
2) qTranslate(free)
2) Polylang(free with paid extra options)
Regards