Hello,

If the problem persists with the child theme only, it means that some custom code from there causes the mentioned problem. Sorry, but we are not responsible for custom changes in the child theme, so you need to check it by yourself.

Regards

Hello,

Thanks for using our theme.
Theme Options > Typography > Content > Headings.
If a heading is added on a page via element, it has its own settings – https://prnt.sc/tv1jjy

Regards

Hello,

Check translation of XStore Core plugin.

Regards

Hi,

You have too much products (about 3000) that’s why ajax search cannot get the products by title for wpbakery elements. Try to raise these values – http://prntscr.com/tuxu45 , contact your hosting provider to get assistance with this. It may fix the problem, but without a guaranty, because the wpbakery builder just can’t parse the current amount of products via ajax.

Please note that you need to build content using only one builder, don’t try to edit page that was created by WPBakery using Elementor.

Regards

Hi,

Provide temporary FTP access, we will take a closer look.

Regards

I can’t see your screenshot, unfortunately.
Try to use Lightshot Screenshot tool https://app.prntscr.com/en/index.html , it makes screenshots and generates links then you can provide links of screenshots here.

Regards

Hello,

1) We are not responsible for custom changes in the child theme. The problem can be caused by changes in your .css, .js or .php files, so ask to check all code of the child theme files the person who made changes.
3) This option you can find in Theme Options > Header > Menu.
I would recommend you to edit Menu items via Dashboard > Aperance > Menus https://prnt.sc/tuvmqg , not via the customizer.

Also, we added Header builder functionality. Once Header builder is enabled you need to builder the header structure for desktop and mobile from scratch (here are some video tutorials – https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG ) or import one of demo templates (Theme Options > Header builder > Header templates > Ready To Go Headers) and change them. This builder allows you to place a lot of different elements in the header according to your needs, but it doesn’t have the Smart menu option.

Regards

Hello,

Move this code from Global custom CSS area into Custom CSS for desktop https://prnt.sc/tuvgbd
Also, add the next code in Global custom CSS:

@media only screen and (max-width: 992px) {
    .et_b_header-menu:not(.header-secondary-menu) .item-design-mega-menu .nav-sublist-dropdown .container > ul > li:not(:last-child) {
        border: none;
    }
}

Regards

Hello,

I’ve added “Demo Footer” static block on your site. Please check.

Regards

Please check one more time – https://prnt.sc/tumbwb > https://prnt.sc/tumc4m

Regards

Hello,

Thanks for using our theme.
Add the next code in Theme Options > Theme Custom CSS > Global custom CSS:

.post-type-archive-product .content-page {
    margin-top: 15px;
}

Regards

You’re welcome!

Regards

Breadcrumbs https://prnt.sc/tulq0p is not affected by our Primary category option, because it uses default woocommerce function, so there is no option to change it. I can say only the same – https://prnt.sc/tulqyk

Regards

Hi,

Try to disable all third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.
Do you have the same problem when parent theme is activated?

Regards

Try to add the next code in Theme Options > Theme Custom CSS:

.cart-popup-footer {
    flex-direction: column-reverse;
    padding-bottom: 10px;
}
.cart-popup-footer > a {
    width: 100%;
    background-color: red;
    display: block;
    padding: 1rem 1.2rem;
    line-height: 1.2;
    color: white !important;
    text-transform: uppercase;
    text-align: center;
    font-size: 85% !important;
    margin-top: 15px;
}
.cart-popup-footer > a:hover {
    background-color: green;
}

Regards