Page 1412 – 8theme.com

Forum Replies Created

Viewing 30 posts - 42,331 through 42,360 (of 68,231 total)

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Rose Tyler

Support staff

August 7, 2020 at 12:05

Hello,

Thanks for using our theme.
Turn on debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Let us know the result.

Regards

#246852 Copied In reply to: font issues

Rose Tyler

Support staff

August 7, 2020 at 10:33

One of our technicians will be able to assist you with the theme update on Monday or Tuesday. Please wait, we will inform you before starting.

Regards

#246844 Copied In reply to: Cannot update woopress

Rose Tyler

Support staff

August 7, 2020 at 10:31

You provided FTP to empty directory https://prnt.sc/tvlxky Check the destination folder of the FTP user.

Regards

#246843 Copied In reply to: Translate theme options in DB

Rose Tyler

Support staff

August 7, 2020 at 10:01

Hello,

Yes, you can. Theme Options > Header builder > Main menu > One Page Menu > Off, edit items of the menu via Appearance > Menus.
Also, watch this video about page importer – https://youtu.be/wkIKN2IyEZI

Regards

#246841 Copied In reply to: theme https://xstore.8theme.com/demos/landing-watch/

Rose Tyler

Support staff

August 7, 2020 at 09:58

You’re welcome!
Have a nice day

Regards

#246840 Copied In reply to: Problems with pictures in Firefox

Rose Tyler

Support staff

August 7, 2020 at 09:58

Hello,

About the menu, looks like you have changed the header on the site, so I can’t see All departments menu now, however, the menu can be edited via Appearance > Menus. I’ve enabled the Elementor for static blocks – https://prnt.sc/tvl9az , so mega menus can be edited now – https://prnt.sc/tvl9pg
About warnings, please reupload this theme-functions.php file into xstore/framework folder via FTP – https://dropmefiles.com/RALcq

Regards

#246839 Copied In reply to: Woozone doesn't find products

Rose Tyler

Support staff

August 7, 2020 at 09:49

Hello,

Please provide FTP access, I will pass this question to our technician team.

Regards

#246838 Copied In reply to: Issues with the site logo

Rose Tyler

Support staff

August 7, 2020 at 09:41

Hello,

When Massive Addons for WPBakery Page Builder is disabled, pages can be edited, so it is a known issue of the Massive Addons plugin that caused by server limits – https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143 https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?filter=all&page=79#comment_18501820
You need to contact hosting provider and ask to increase the maximum body length value.

About the theme update – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ , and update of plugins – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#246837 Copied In reply to: Editor dissapeared in pages

Rose Tyler

Support staff

August 7, 2020 at 09:29

Hi,

Based on your reply, I can say that it is the effect of cache. You can find online guides on how to clear cache in different browsers on mobile, follow them.

Regards

#246834 Copied In reply to: An issue with mobile responsiveness?

Rose Tyler

Support staff

August 7, 2020 at 09:12

Hello,

WPML > String translation > https://prnt.sc/tvk8le > https://prnt.sc/tvk90s > https://prnt.sc/tvk9xn > https://prnt.sc/tvka51 > https://prnt.sc/tvkaoa
About the Mobile header, provide temporary FTP access, so we can take a closer look.

Regards

#246832 Copied In reply to: Translate theme options in DB

Rose Tyler

Support staff

August 7, 2020 at 08:59

Yes, only widgets could be messed up and you may need to move them to necessary areas after switching back to XStore (open Appearance > Widgets in a new browser tab before changing the theme do not reload this tab, and you will be able to compare widgets before and after).
Go to Appearance > Themes > install and activate default WooCommerce theme – Storefront and check if you have the same memory issue when the default theme is enabled. After confirming that it is independent of the theme, contact your hosting provider as was mentioned.

Regards

#246829 Copied In reply to: Editing Page gives error "Website is currently unable to handle this request"

Rose Tyler

Support staff

August 7, 2020 at 08:48

Hi,

Use this code for the WooZone – m8xqWJ_8theme
Provide temporary wp-admin access, and describe what steps should be done to re-create the problem.

Regards

#246827 Copied In reply to: Woozone doesn't find products

Rose Tyler

Support staff

August 7, 2020 at 08:39

Hello,

Please provide URL and temporary wp-admin access, we will check and fix the menu.

Regards

#246826 Copied In reply to: Template issues

Rose Tyler

Support staff

August 7, 2020 at 08:38

Hello,

There is no quick implementation of this and additional customization is outside the scope of our basic support.

Regards

#246825 Copied In reply to: Trigger the off-canvas contents

Rose Tyler

Support staff

August 7, 2020 at 08:36

Hi,

The problem was caused by this option https://prnt.sc/tviu3i Take our apologies for the inconvenience.

Regards

#246823 Copied In reply to: Problems with pictures in Firefox

Rose Tyler

Support staff

August 7, 2020 at 07:03

Hi,

Here is our email – 8themes@gmail.com
One of our technicians will check files and likely do some changes in the child theme.

Regards

#246819 Copied In reply to: How to remove plus/minus buttons on product page?

Rose Tyler

Support staff

August 7, 2020 at 06:56

Hello,

Theme Options > WooCommerce (Shop) > Single product page > Related products > Display Related Products > Off.
Also, try to use search in Theme Options – https://prnt.sc/tvi441

Regards

#246818 Copied In reply to: Deleting Related Products Section

Rose Tyler

Support staff

August 7, 2020 at 06:53

Hello,

Thanks for contacting us.
By default, there is no such possibility. Please submit your request here – https://www.8theme.com/taskboard/ Our team will discuss it and maybe implement it in one of the next theme updates.

Regards

#246817 Copied In reply to: search results in overlay

Rose Tyler

Support staff

August 6, 2020 at 21:20

Hello,

It looks a bit similar to this our demo – https://xstore.8theme.com/elementor/demos/niche-market/ Please see screenshots – https://prnt.sc/tvbfzl https://prnt.sc/tvbg6v https://prnt.sc/tvbgiy https://prnt.sc/tvbgsl https://prnt.sc/tvbh1o https://prnt.sc/tvbhef https://prnt.sc/tvbhmj
You can download templates of our demo static blocks from here – https://dropmefiles.com/msFOO , you can import them https://prnt.sc/tvbitf and check settings closely. Once you understand how it works on the demo, you will be able to play with settings depends to achieve the desired result.

Regards

#246792 Copied In reply to: Static block Menu

Rose Tyler

Support staff

August 6, 2020 at 21:09

There is no ready workaround, but you can try to change content of the invisible block and check how it works then, just for test. Also, try to create a new pre-footer static block with the desired content and set it here – https://prnt.sc/tvbcyk

Regards

#246789 Copied In reply to: Static Block Cache Issue

Rose Tyler

Support staff

August 6, 2020 at 21:03

Hello,

Please check FTP access, I can’t connect –
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

Do you have any limits for connections from other countries?

Regards

#246788 Copied In reply to: Cannot update woopress

Rose Tyler

Support staff

August 6, 2020 at 20:59

Hi,

Provide temporary FTP access, I will ask one of our technicians to take a closer look.

Regards

#246787 Copied In reply to: Problems with pictures in Firefox

Rose Tyler

Support staff

August 6, 2020 at 20:57

You’re welcome!

Regards

#246784 Copied In reply to: MOBILE MENU

Rose Tyler

Support staff

August 6, 2020 at 20:57

Hello,

Please provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#246783 Copied In reply to: Editor dissapeared in pages

Rose Tyler

Support staff

August 6, 2020 at 18:03

Hi,

What FTP host and post can be used? Please make sure that FTP credentials are correct before the reply.

Regards

#246779 Copied In reply to: Err_cache_miss

Rose Tyler

Support staff

August 6, 2020 at 16:43

Hello,

Provide us with URL and temporary access, to your site.
Also, we need screenshots of how the plugin works when a default WC theme (Storefront) is enabled on your site, for better understanding the correct functionality.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

Regard

#246770 Copied In reply to: Issue with WooCommerce Smart Coupons

Rose Tyler

Support staff

August 6, 2020 at 16:39

Hello,

Thanks for contacting us.
I do not face the mentioned problem with the speed on your site, but I would recommend you to read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
About footer, https://prnt.sc/tv6now , for example, screenshots from our demo – https://prnt.sc/tv6p0k (Theme Options > Footer) > https://prnt.sc/tv6pca https://prnt.sc/tv6pnc https://prnt.sc/tv6puu
About header, Theme options > Header builder https://prnt.sc/tv6qoh https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG
I have changed settings for the header and Footer, please check now and edit them depends on your needs.

What error messages did you get?
Turn on debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards

#246768 Copied In reply to: Slow Load, elements missing

Rose Tyler

Support staff

August 6, 2020 at 16:15

Hi,

There is no such possibility, by default.
Try to contact the support of WooCommerce.

Regards

#246766 Copied In reply to: Hide Category and Products from Search and in Shop

Rose Tyler

Support staff

August 6, 2020 at 16:13

Hello,

2. Try to use our [share] shortcode https://www.8theme.com/documentation/xstore/
3.Theme Options > Footer > Footer Styling.

Regards

#246765 Copied In reply to: Variable Gallery

Rose Tyler

Support staff

August 6, 2020 at 15:58

Hi,

Try to regenerate images using Regenerate thumbnails plugin.
If this doesn’t help, provide temporary FTP access.

Regards

#246763 Copied In reply to: Image size in home page
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Viewing 42,360 results - 42,331 through 42,360 (of 68,231 total)

Viewing 30 posts - 42,331 through 42,360 (of 68,231 total)

← 1 2 3 … 1,411 1,412 1,413 … 2,273 2,274 2,275 →

Forum Replies Created

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