Problem with checkboxes - by Aleksey - on WordPress WooCommerce support

This topic has 12 replies, 4 voices, and was last updated 3 years, 6 months ago ago by Rose Tyler

  • Avatar: Aleksey
    Aleksey
    Participant
    July 27, 2020 at 01:08

    I have problem with some checkboxes on XStore theme.

    To replicate issue you can go to the shop page of my website here https://www.blsfashion.com/shop and check some brand filters here http://joxi.ru/xAevdB5SR4OvQr and than uncheck them. When you uncheck them the page is reloaded but the checkboxes are still checked.

    I use “Perfect Brands for WooCommerce” plugin to display brands. If I disable all the plugins, the problem is still there. If I change the theme from XStore to another one, the problem is resolved.

    Thanks!

    11 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 28, 2020 at 12:19

    Hello,

    Could you, please, provide us with a temporary WP Dashboard and FTP access to your site to check the issue in more detail?

    Regards

    Avatar: Aleksey
    Aleksey
    Participant
    July 28, 2020 at 12:34

    Yes, sure

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 28, 2020 at 16:53

    Hello,

    It seems that FTP host is incorrect http://prntscr.com/tq061d

    Regards

    Avatar: Aleksey
    Aleksey
    Participant
    July 31, 2020 at 18:34

    It is correct

    Please contact administrator
    for this information.
    Avatar: John Holden
    John Holden
    Support staff
    August 1, 2020 at 01:43

    Hi,

    Admin credential is incorrect, please check again

    Regards,
    Hung PD

    Avatar: Aleksey
    Aleksey
    Participant
    August 2, 2020 at 17:36

    I have just checked and successfully entered using the credentials I provide before. Everything is correct

    Please contact administrator
    for this information.
    Avatar: John Holden
    John Holden
    Support staff
    August 3, 2020 at 02:20

    Hi,

    1. Please, update theme to latest version (6.3.9) and XStore core to 2.3.9, clear plugin cache, clear CDN cache.

    2. You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

    Regards,
    Hung PD

    Avatar: Aleksey
    Aleksey
    Participant
    August 3, 2020 at 14:18

    I have the latest version of the theme and XStore plugin on my live site, but the problem is there. Please read carefully my first message, the problem is there even with all plugins deactivated. If I switch to another theme, the problem is resolved, when I change back to XStore theme, the problem is there. So the issue is with the XStore theme.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 4, 2020 at 08:38

    Hello,

    Try now, please.

    Regards

    Avatar: Aleksey
    Aleksey
    Participant
    August 6, 2020 at 00:33

    Now it seems to work fine, but I’ve noticed that some widget that I had before are missing now. What was the problem and how can I archive the same result on my live site? Thanks!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 6, 2020 at 08:06

    Hi,

    We did some test, including theme switching, looks like some widgets were messed up. Go to Appearance > Widgets and set them depends on your needs, sorry for the inconvenience.
    We’ve updated XStore and Core plugin, and changed Slug in Settings that come from the additional plugin on your site – https://prnt.sc/tuwbou There was a conflict the Slug from the plugin with our Brands functionality, some scripts worked incorrectly that caused the problem.

    Regards

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