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Editor dissapeared in pages - by Rastislav Junior Nemčovský

This topic has 20 replies, 4 voices, and was last updated 3 years, 6 months ago ago by Rose Tyler

Rastislav Junior Nemčovský

Participant

August 6, 2020 at 09:57

Hello,

the whole editor is disappeared in pages. There is just blank space, look on screenshot. Please help.

Thank you

Please, contact administrator
for this information.

#246724 Copied Theme version: 6.3.1. WooCommerce version: 5.3.2

19 Answers

Rose Tyler

Support staff

August 6, 2020 at 12:28

Hello,

Do you have any errors in browser console?
Try to disable all third-party plugins that do not come bundled with our theme https://xstore.helpscoutdocs.com/article/36-included-plugins , and check how it works then.

Regards

#246736 Copied

Rastislav Junior Nemčovský

Participant

August 6, 2020 at 19:49

We tried the latest plugins and still doesn’t work… I am sending a screenshot with error from console…
thank you

Please contact administrator
for this information.

#246781 Copied

Rose Tyler

Support staff

August 6, 2020 at 20:57

Hello,

Please provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#246783 Copied

Rastislav Junior Nemčovský

Participant

August 6, 2020 at 21:32

I am sending access.

Thank you

Please contact administrator
for this information.

#246793 Copied

John Holden

Support staff

August 7, 2020 at 05:43

Hi,

– Please update Theme & Xstore Core to latest version

– You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Let me know how it goes

Regards,
Hung PD

#246812 Copied

Rastislav Junior Nemčovský

Participant

August 7, 2020 at 09:00

Thank you, We will do that but I want to ask you how to update Template without erasing design? We did that first time and I had to completly from scratch set design once again… Second time you did it for us ? and we didnt had to set design again like before… so do you have some tutorial for that? Thanks

#246830 Copied

Rose Tyler

Support staff

August 7, 2020 at 09:41

Hello,

When Massive Addons for WPBakery Page Builder is disabled, pages can be edited, so it is a known issue of the Massive Addons plugin that caused by server limits – https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143 https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?filter=all&page=79#comment_18501820
You need to contact hosting provider and ask to increase the maximum body length value.

About the theme update – https://xstore.helpscoutdocs.com/article/63-theme-update , and update of plugins – https://xstore.helpscoutdocs.com/article/37-plugins-update

Regards

#246837 Copied

Rastislav Junior Nemčovský

Participant

August 31, 2020 at 15:22

hello, thank you, I’ve got feedback from the hosting provider – Could you be more specific which one php/apache limit do you mean? thank you

#250012 Copied

Olga Barlow

Support staff

August 31, 2020 at 17:51

Hello,

Set client_max_body_size 20M if you use NGINX or SubstituteMaxLineLength 20M if you use Apache.

Regards

#250038 Copied

Rastislav Junior Nemčovský

Participant

September 2, 2020 at 21:48

thank you, it looks it helped…

#250284 Copied

Rose Tyler

Support staff

September 3, 2020 at 07:02

You’re welcome!

Regards

#250307 Copied

Rastislav Junior Nemčovský

Participant

September 17, 2020 at 20:12

hello,
it happened again, please take a look at that… login info should be the same.
Thanks

#251744 Copied

Olga Barlow

Support staff

September 18, 2020 at 17:01

Hello,

Did your server support change the limit back? We can do nothing with this because it’s server settings, not theme options. So, contact your hosting provider again to change that limit.

Regards

#251834 Copied

Rastislav Junior Nemčovský

Participant

October 5, 2020 at 10:31

Hello,
they had to rewrite code to a higher place so application wouldn’t erase it… so thats working, thank you…. but in the Blog editor doesn’t work… could be turned off or it is some error?
thanks

#253902 Copied

Olga Barlow

Support staff

October 5, 2020 at 16:12

Hello,

Blog editor? Do you mean that you can’t edit the post? Or you want to edit the blog page?

Regards

#253960 Copied

Rastislav Junior Nemčovský

Participant

October 5, 2020 at 17:21

Hi,
I mean posts, not template for blog… so I can edit the post, but just with ordinary editor… there was special editor for that from the start. It looked like “thin column” and you could add some ready parts… it looked like special editor for blog…
thank you

#253983 Copied

Olga Barlow

Support staff

October 6, 2020 at 10:51

Hello,

Are you talking about the Gutenberg WP editor? You can enable it in WPBakery settings http://prntscr.com/utzbkg or use WPBakery editor for the posts http://prntscr.com/utzcld to create post content using WPBakery page builder.

Regards

#254046 Copied

Rastislav Junior Nemčovský

Participant

October 7, 2020 at 21:40

thank you, its working but I dont understand why it was turned off… it could be by itself? thanks

#254375 Copied

Rose Tyler

Support staff

October 8, 2020 at 08:41

https://xstore.helpscoutdocs.com/article/101-wpbakery-page-builder – as a rule, we recommend disabling the Gutenberg and use WPBakery.

Regards

#254417 Copied
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